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Technical Support Account Manager

Technical Support Account Manager

Cloudera

15 - 20 years

30 - 35 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

cloudera Cloud computing Career development Sales Wellness Account management Customer experience Open source Stakeholder management Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Business Area:

Support

Seniority Level:

Mid-Senior level

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, were the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world s largest enterprises.

As a Technical Support Account Manager (TSAM) at Cloudera, you will play a pivotal role in ensuring customer success post-sale. This is a technical, customer-facing role responsible for guiding customers through the installation, implementation, and maintenance of Cloudera solutions. You will work closely with customers to ensure product adoption, optimize performance, and drive value realization.

As a Technical Support Account Manager you will....

Provide post-sales technical expertise to support customers in deploying and maintaining Cloudera solutions.
Serve as a trusted advisor, understanding customer environments and proactively addressing technical challenges.
Ensure Cloudera s platform is fully functioning according to specifications and aligned with customer use cases.
Lead meetings and provide status updates for identified issues (case trends, performance challenges, cost optimization, user/account health concerns, etc.)
Collaborate with internal teams to resolve escalations, monitor performance trends, and optimize customer experience.
Deliver technical guidance and best practices, facilitating smooth product adoption and ongoing success.
Act as a liaison between customers and Cloudera s sales, support, and engineering teams to ensure continuous improvement and alignment.

We are excited if you have...

Strong technical acumen with experience in data warehousing, & cloud computing or enterprise software solutions.
Proven ability to engage with customers, understand their business needs, and drive technical outcomes.
Experience in post-sales support, implementation, or technical account management.
Excellent problem-solving, communication, and stakeholder management skills.
Passion for delivering an exceptional customer experience and driving product success.

This is an individual contributor role with no sales incentives, focused purely on customer enablement and technical success. If you thrive in a dynamic, customer-centric environment and want to be part of a team that shapes the future of Cloudera, we d love to hear from you!

What you can expect from us:

Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups

EEO/VEVRAA

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Software Development

Santa Clara California

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Technical Support Account Manager