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Operations Support Executive

Operations Support Executive

Cardekho.com

2 - 5 years

4 - 6 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

operations support Sales Support Sales Operations Business Operations business support

Work Mode

Work from Office

Job Type

Full Time

Job Description

ob Summary:

Operations Support Specialist

Key Responsibilities:

Provide operational support to Technical Solutions team and client success initiatives.
Monitor, triage, and resolve operational issues across support, delivery, and account teams.
Serve as a liaison between cross-functional teams: Customer Success, Product, Sales, and Engineering.
Maintain and optimize internal systems, tools, and documentation (e.g., CRM, ticketing systems, dashboards).
Assist in managing SLAs, tracking KPIs, and preparing performance and status reports.
Handle client escalations in coordination with technical teams and communicate updates professionally.
Identify and drive continuous improvement initiatives in service delivery and internal processes.
Assist with user provisioning, account configuration, and SaaS product support tasks.
Support the implementation of standard operating procedures (SOPs) and knowledge base content.
Ensure compliance with security, privacy, and data governance standards.

Qualifications:

Required:

Bachelors degree in Business, Information Technology, Operations, or a related field.
2+ years of experience in operations, customer support, or technical services in a SaaS or tech environment.
Strong organizational, analytical, and multitasking abilities.
Excellent written and verbal communication skills.
Basic technical knowledge of cloud-based software and APIs.

Preferred:

Experience in B2B SaaS or enterprise tech services.
Familiarity with SQL, Excel, or data reporting tools.

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