Job
Description
Utilize strategy analytics to identify opportunities for optimization and improvement in client operations. Build and maintain strong client relationships, serving as the primary point of contact. Foster a collaborative and high-performing work environment as a team player. The ideal candidate should have 3 - 5 years of experience in a technical or account management role, preferably in a consulting or agency environment. A proven track record in strategy consultancy and analytics with a focus on driving business outcomes is essential. Strong client relationship management skills are required, along with the ability to communicate effectively with stakeholders at all levels. Experience in team management and mentorship to foster growth and development within the team is a plus. Excellent analytical and problem-solving skills are necessary, with the ability to translate technical concepts into actionable insights. As a part of your role, you will serve as a trusted advisor to customers, actively identifying and driving new customer opportunities aligned with their business objectives. Conduct comprehensive business reviews to gain insights into specific business problems and challenges, effectively communicating how New Relic can address those issues. Build relationships with the account team, partners, and customers to support sales team objectives. Collaborate closely with sales teams to understand customer behavior, market trends, and the competitive landscape, providing actionable insights for informing sales tactics. Provide strategic consultancy to clients on leveraging technical solutions and identifying upsell and cross-sell opportunities. Maintain accurate notes and feedback in CRM regarding customer input, both wins and losses. Develop and deliver presentations, reports, and training sessions to clients and internal teams. Stay updated on industry trends and best practices, continually enhancing technical knowledge and skills. The role requires excellent communication skills to convey complex findings to technical and non-technical stakeholders, influencing sales strategies. An analytical and process-oriented mindset is crucial. The ideal candidate should be driven for success, highly energetic, with a strong hands-on, can-do approach. Comfortable presenting technical and business material to small and large audiences is necessary. A minimum of 3+ years in a Sales Engineering or DevOps Engineering role is preferred. Bonus points for candidates with experience in Docker, Kubernetes, systems administration (Windows, Linux), knowledge of current infrastructure and monitoring solutions, and technologies. Strong knowledge of cloud platforms such as AWS, Azure, and GCP certification is preferred. New Relic values fostering a diverse, welcoming, and inclusive environment. The company celebrates the different backgrounds and abilities of its employees and recognizes the unique paths they took to join. Candidates are encouraged to connect with the company's mission and values, reflecting authenticity and diversity. New Relic supports reasonable accommodations for the application or recruiting process; candidates can reach out to resume@newrelic.com for assistance. New Relic empowers all employees to achieve professional and business success through a flexible workforce model, offering various workplace options including fully office-based, fully remote, or hybrid setups. The hiring process at New Relic includes identity and eligibility verification for employment. A criminal background check is required for all hires due to the company's stewardship of customer data. New Relic will consider qualified applicants with arrest and conviction records in accordance with applicable laws, such as the San Francisco Fair Chance Ordinance. Applicants are encouraged to review New Relic's Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.,
