Technical Specialist

You are a highly skilled and proactive L3 Support Specialist with a strong expertise in Veeva Vault and a solid understanding. Your responsibilities include providing Level 3 support for Veeva Vault applications, resolving issues, analyzing root causes, and managing escalations. You will collaborate with business stakeholders to gather and understand functional requirements, translate business needs into technical solutions, and coordinate with external technical teams for implementation. Identifying technical risks or blockers proactively, ensuring timely communication and resolution is a key aspect of your role. Additionally, you will maintain documentation for support processes, known issues, and resolutions, and participate in IT change management and release activities & documentation as needed. Required skills and qualifications for this role include Veeva Vault certifications (e.g., Vault Administrator, Vault Business Admin), experience in L3 application support, a solid understanding of functional business processes in regulated environments, excellent problem-solving and analytical skills, ability to work independently and as part of a collaborative team, and experience with ticketing systems (e.g., ServiceNow, Jira). Desired qualifications include exposure to Veeva Medical (e.g., Promomats, CRM), experience with REST API, JAVA, Python, Azure Datafactory, experience with SDKs, and Excel VBA. FocalCXM is passionate about empowering customer-facing teams in the Life Sciences industry, with a focus on delivering exceptional user experiences and maximizing investments in enterprise platforms. They are a leading provider of software, solutions, and services tailored to streamline CRM and CX processes for Pharma, MedTech, and Animal Health sectors worldwide. FocalCXM transforms the employee and customer experience for organizations through innovative digital solutions, building high-performing teams that deliver measurable value to the Life Sciences sector. Their core values include Love, Integrity, Teamwork, Tenkaizen, Leadership, and Excellence. The team at FocalCXM specializes in Veeva, Salesforce, and AWS, delivering robust and scalable solutions tailored for the Life Sciences and IT domains.,