Technical Services Manager, YouTube

As a Technical Project Manager at YouTube Partner Engineering (YPE) Platform Services, you will play a crucial role in driving the expansion and efficiency of YouTube Partner Engineering initiatives. With a core mission to establish an enterprise service model, you will facilitate seamless platform integrations and technical partnerships at scale. Your contribution will be pivotal in supporting critical programs such as Shopping, Commerce, Playables, and External YouTube API Offerings, among others. With a Bachelor's degree or equivalent practical experience and at least 5 years of experience in technical project management or a customer-facing role, you will bring a wealth of expertise to the team. Ideally, you will also hold a Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science, or a related field. Your background should encompass 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies. Your role will involve collaborating with cross-functional stakeholders from different areas such as Engineering, Policy, and Product. Utilizing your excellent problem-solving, critical thinking, analytical, and communication skills, you will work across teams to uncover needs, anticipate issues, and develop solutions/projects effectively. Experience in using CRM tooling, particularly Salesforce, to manage partner support workflows will be valuable in your role. Responsibilities: - Support updating existing solution content or creating repeatable content like best practices recommendations, tutorials, blog articles, and sample code while ensuring thorough documentation. - Generate partner insights and actively participate in business reviews with partners to formulate partner strategies independently. - Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation efficiently. - Execute solutions based on user/partner/client business objectives and technical requirements, leveraging support from peers/community as needed. - Identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks proactively. Join us at YouTube, where we believe in the power of every voice and strive to build a better world through storytelling and community. Embrace the opportunity to work at the forefront of technology and creativity, moving at the speed of culture to share the world with people. Together, we explore new ideas, solve real problems, and have fun while doing it.,