Technical Research Analyst (TRA)

ABOUT COMPANY:

Intellipaat is the leading global online professional training provider and create courses in collaboration with top MNCs and universities such as IIT Madras, IIT Roorkee, IIT Guwahati, IBM, Microsoft, etc., with more than 1 Million learners and 200+ corporates across 55+ countries learning on our platform.

We are offering some of the most updated, industry-designed certification training programs which includes courses in Big Data, Data Science, Artificial Intelligence and 150 other top trending technologies. We help professionals make the right career decisions, choose the trainers with over a decade of industry experience, provide extensive hands-on projects, rigorously evaluate learner progress and offer industry-recognized certifications. We also assist corporate clients to upskill their workforce and keep them in sync with the changing technology and digital landscape.

Roles and Responsibilities

• Troubleshoot difficult technical problems within specified deadlines
• Provide online support or over the call for our learners
• Provide teaching assistance to trainers by conducting assignments/revision continuous course QA
• Audit the quality of work performed and provide constructive feedback when necessary.
• Be the first point of escalation.
• Experience in Linux, Microsoft OS
• Strong troubleshooting skills in very complex systems
• Abilityto explain complex IT concepts in simple terms
• Excellent written and verbal communication skills
• Abilityto manage high priority projects

Qualification

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