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Technical / Key Account Manager

Technical / Key Account Manager

Siemens

14 - 18 years

14 - 18 Lacs

Thane Maharashtra India

Posted:16 hours ago| Platform: Foundit logo

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Skills Required

Portfolio Management Customer Service key account mangement Siemens

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

Generate incremental product, solution, and service business with the assigned accounts

Strengthen the long-term customer relationship by building a joint technical collaboration

Support the global entities of the assigned accounts technically

Lead and support the complete value chain of end user account, supplying OEM s and System Integrators in a presales fashion (Push-Pull)

As part of the account team, a frequent and strong interaction with the key account manager of the end user is required. In addition, strong internal company acuity is required with the Siemens business development and technical organizations that support the supplier communities of machine builders / OEM and System Integrators.

Although the core of the business opportunities is built around the Digital Industries portfolio the TAM is mandated to go beyond this and to bring portfolio items of other SI/DI business units into the solution if the opportunity allows. Consequently, he will be required to have a general technical knowledge in these fields. This refers particularly but is not limited to DI Factory Automation, Motion Control, DI Software and SI.

Technical Requirements:

Design of technical concepts & architectures for Hybrid automation including all peripheral devices
Technical consulting for the concepts and required collaborate with all parties involved, eg end user, OEM, system integrators.
Design and tuning of suitable service concepts with DI Customer Service plus implementation
Support the global roll-out of agreed concepts for process automation across end user, OEM and system integrator
Planning and execution of technical presentations, trainings, and workshops with customers
Facilitate Prove of Concepts and feasibility studies
Support during pilots and prototyping
Support the internal offering process
Feedback customer mentorship and project experiences to the respective Siemens Portfolio Management

The TAM maintains tight-knit collaboration with:

Key Account Management, sales teams and business development organizations for OEM/SI supporting presales and project acquisition
Portfolio Excellence Manager to feedback branch-specific customer requirements for products and systems
Select suitable project staff and guide the Siemens project team including coordination with the supplying OEM/SI in order to fulfill the agreed project scope
Define, agree, and track work packages; plan project kick-offs and breakthroughs; establish clear responsibilities and interfaces between all parties; supervise results in terms of quality, content, cost and time together with the project partners
Establishment of User Requirement Specifications or review and improve existing ones; review in terms of technical and commercial feasibility
Prepare decision proposals for management (customer and Siemens internally)
Technical and commercial risk analysis during project bidding
Stay engaged with the client during warranty period to coordinate correction and service
The specific position of Technical Account Manager shall intensify the technical collaboration with dedicated global end users in Food and Beverage / CPG. This shall lead to the introduction of Siemens Technologies like DCS and SCADA plus beyond into the account but also establish digital offerings like Cloud/Edge/AI at the global engineering centers of the assigned accounts.
It will require to coordinate selected lighthouse projects of the assigned accounts from the specification stage all the way to the implementation together with OEM and SI growing the Siemens share of wallet and optimally supporting the newly introduced portfolio items in the project.

Required Knowledge, Skills, Education and Experience:

Key Optimally completed bachelor/Master of Electrical Engineering, mechatronic engineering or computer science or similar
Long-year (>5 years) practical experience in the field of factory and process automation in the functions engineering, sales support, project execution
Experience and knowledge about the technological processes in Food and Beverage / CPG but also the methods how to execute projects in factory and process automation, possibly gained by implementing projects at customers or process OEM
Product knowledge about discrete & process automation, industrial networks industrial power distribution, motion control as well as manufacturing operations management software are a part of your profile to convince us
Open demeanor and interest to collaborate with clients in innovative technical solutions but keeping the business development targets in focus
At least basic knowledge in the area of factory automation (TIA-Portal) and IT/OT integration
Good overview knowledge of the DI/SI portfolio
Good technical understanding about architectures in software design, communication protocols and machine data interfaces plus standard interfaces between modern software applications
Sales experience in the system and solution business
Sophisticated moderation and presentation skills
Willingness to travel regular
Standout colleague - well communicating - driven by objectives - leadership - pragmatic and methodological proceeding - Initiative - quick to learn and analyze - strategic thinking - customer focus.

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Technical / Key Account Manager