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Technical Engineer ROW IT Support

5 - 9 years

0 Lacs

karnataka

Posted:6 days ago| Platform: Shine logo

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Skills Required

it technical support troubleshooting service support information security maintenance knowledge base communication network system operation shift leader

Work Mode

On-site

Job Type

Full Time

Job Description

As a Service Desk Engineer at Lenovo, you will play a crucial role in providing IT technical support and services to users through various communication channels including telephone, email, and online platforms. Your responsibilities will include troubleshooting, service request handling, information inquiry, ticket updates, and operation guidance for operating systems, application software, network, and information security based on client standards. Moreover, you will provide specialized support for VIP users and document system operation and maintenance procedures while updating and optimizing knowledge base and workflow. In this role, you will be expected to swiftly identify and resolve system failures, analyze the root causes of issues, and recommend preventive measures. You will collaborate with the level 2 team for knowledge transfer to the service desk team. Additionally, you will act as a shift leader to oversee on-site business operations and address escalated difficult or urgent issues effectively. To qualify for this position, you should possess good oral and written English skills along with a bachelor's degree or higher and a minimum of five years of relevant experience in desktop operation and maintenance. A strong service-oriented mindset, teamwork spirit, excellent learning abilities, and cheerful personality are essential attributes for success in this role. You must also demonstrate exceptional communication, understanding, and problem-solving skills. Furthermore, the ability to work in a 24/7 night-shift rotation and proficiency in operating system registry, group policy, services, logs, CMD commands, and system platform maintenance are required qualifications. Lenovo follows stringent policies and legal compliance throughout the recruitment process, ensuring transparency and fairness. Interviews may be conducted via audio, video, or in-person by official Lenovo representatives. To verify job offers, please visit the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay vigilant against recruitment fraud and report any suspicious activity to the local authorities. Join Lenovo in shaping a more inclusive, trustworthy, and smarter future for everyone, everywhere.,

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