5 Knowledge Base Jobs

You will be responsible for supporting Cisco UCCE / UCCX / PCCE solutions and 3rd party Call recording platforms. You should have a strong understanding of Cisco ICM/CCMP/CVP/CUIC and troubleshooting. Knowledge of VOIP protocols like SIP, H.323, and MGCP is essential, along with familiarity with ITIL processes. Understanding Cisco Voice network deployment models and the functioning of voice network devices is crucial. Experience with VOIP and Performance Management Tools, as well as integration with other tools, is required. You must have expertise in Telecom infrastructure protocols such as ISDN and analog signaling. The role involves working in a 24/7 business support environment. Ideal candidates should possess 4-7 years of experience on Cisco Voice platforms and have worked with CUCM/UCCE/UCCH/CVP platforms. Strong verbal and written communication skills are necessary to work and coordinate with Third Party Providers and OEMs for problem resolution. As an L2 Cisco UCCE Engineer, you will perform advanced remote/on-site troubleshooting activities, including system design issues, upgrade plans, technical product documentation creation, and site coordination. You will act as a point of contact for service delivery issues, pending work, and escalations. Providing team support, contributing to process improvements, maintaining/updating the Knowledge Base and documentation, and initiating/implementing process improvements are key responsibilities. Key Skills required for this role include proficiency in Cisco ICM/CCMP/CVP/CUIC and troubleshooting, as well as MACD creation knowledge in Cisco UCCE & IPT platforms. Excellent communication and conversation skills (Verbal and Written) are essential, along with strong analytical and problem-solving abilities. This position is based in PUN and requires a minimum of 3 years of relevant experience. If you meet these qualifications and are ready to take on a challenging and rewarding role, please reach out to RMG at RMG@SERVION.COM for further details.,

As a Service Desk Engineer at Lenovo, you will play a crucial role in providing IT technical support and services to users through various communication channels including telephone, email, and online platforms. Your responsibilities will include troubleshooting, service request handling, information inquiry, ticket updates, and operation guidance for operating systems, application software, network, and information security based on client standards. Moreover, you will provide specialized support for VIP users and document system operation and maintenance procedures while updating and optimizing knowledge base and workflow. In this role, you will be expected to swiftly identify and resolve system failures, analyze the root causes of issues, and recommend preventive measures. You will collaborate with the level 2 team for knowledge transfer to the service desk team. Additionally, you will act as a shift leader to oversee on-site business operations and address escalated difficult or urgent issues effectively. To qualify for this position, you should possess good oral and written English skills along with a bachelor's degree or higher and a minimum of five years of relevant experience in desktop operation and maintenance. A strong service-oriented mindset, teamwork spirit, excellent learning abilities, and cheerful personality are essential attributes for success in this role. You must also demonstrate exceptional communication, understanding, and problem-solving skills. Furthermore, the ability to work in a 24/7 night-shift rotation and proficiency in operating system registry, group policy, services, logs, CMD commands, and system platform maintenance are required qualifications. Lenovo follows stringent policies and legal compliance throughout the recruitment process, ensuring transparency and fairness. Interviews may be conducted via audio, video, or in-person by official Lenovo representatives. To verify job offers, please visit the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay vigilant against recruitment fraud and report any suspicious activity to the local authorities. Join Lenovo in shaping a more inclusive, trustworthy, and smarter future for everyone, everywhere.,

Write, edit, and maintain technical documents including user manuals, SOPs, API documentation, installation guides, and release notes Collaborate with developers, QA, product managers, SMEs Create knowledge base articles, FAQs, case studies, blogs, Required Candidate profile Ensure clarity, accuracy, and consistency across all written content Manage and update content in (CMS) or documentation tools Edit and proofread documents for grammar, technical accuracy, and tone Perks and benefits Perks and Benefits

We are looking for a highly skilled Network Access Control Product Engineer with 3 to 8 years of experience to join our team. The ideal candidate will have expertise in designing, engineering, and implementing network access control solutions. ### Roles and Responsibility Design and develop network access control products and technology components across all instances and use cases. Provide consulting services to other teams and act as a level four escalation for complex issues. Create designs based on industry best practices and solid engineering principles, incorporating local and global requirements. Develop and maintain documentation for configuration guidelines and templates. Engage with Level 3 support teams to ensure they have the necessary training and knowledge base articles. Troubleshoot complex environments and deliver projects within scope and budget. ### Job Requirements Expert-level knowledge and experience with Cisco ISE, including database management. Advanced skills in planning, designing, and troubleshooting complex environments. Experience in dealing with external vendors and suppliers in the network industry. Excellent knowledge of network access control technologies, environments, management, and monitoring tools. Strong understanding of enterprise office network environments, including IoT. Knowledge of Windows and Macintosh Operating systems specifically around network access control. Ability to make technical decisions in support of Architecture, Strategy, Service Management, and Operations functions within the project and escalated troubleshooting contexts. Demonstrated experience in various aspects of Security technology infrastructure design and implementation. Security-related professional qualifications and service management qualifications (ITIL Foundation). Bachelor's degree in a technical discipline such as Engineering or Computer Science or a related discipline, plus an industry accreditation or equivalent work experience. Inclusive, proactive, high-achieving team player who shows a passion for technology and services. Flexible working patterns with a strong work ethic to do the right thing at the right time – even if that is late evening or at weekends.

Perform transactions, maintain accurate system data, analysing and creating operational reports, and data entry and system transactions using Oracle applications and provide daily status and reports to management. Identify areas for process improvement, cost savings, and collaborate with associates to improve efficiency, productivity, and processes. Analyst for monitoring and processing of daily hardware requests with accuracy in a timely manner. Ship hardware to end user or destination, in compliance with Oracle Policies and Procedures. LSP Procedures, Systems and Transportation Networks essential. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Perform hardware setup and installation, deliver hardware to internal network sites, and participate in projects as dictated by the business need. Communicate to management team regularly operational status and provide insights on performance trends as well as recommendations on how to exceed plan and accelerate productivity and growth. Organize inventory and handle variety of daily operations inquiries and issues. Assist team with hardware devices configurations for laptops, network equipment, tokens, etc., Review and update procedures to ensure accuracy to meet business requirements. Keep lab associated work areas clean, safe and follow all safety guidelines, and consistently demonstrates and incorporates principals of safety for self and others into daily activities. Troubleshoot basic issues independently and report issues to management. May travel to assist network hardware installation or removals. Additional Requirements: Responsible for shipping, receiving, storing, and distributing Computer Hardware, Peripherals and related and equipment. Includes material planning and scheduling. Meets with suppliers to ensure highest quality Hardware deliveries within established lead times. Career Level - IC1 Responsibilities Perform transactions, maintain accurate system data, analysing and creating operational reports, and data entry and system transactions using Oracle applications and provide daily status and reports to management. Identify areas for process improvement, cost savings, and collaborate with associates to improve efficiency, productivity, and processes. Analyst for monitoring and processing of daily hardware requests with accuracy in a timely manner. Ship hardware to end user or destination, in compliance with Oracle Policies and Procedures. LSP Procedures, Systems and Transportation Networks essential. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Perform hardware setup and installation, deliver hardware to internal network sites, and participate in projects as dictated by the business need. Communicate to management team regularly operational status and provide insights on performance trends as well as recommendations on how to exceed plan and accelerate productivity and growth. Organize inventory and handle variety of daily operations inquiries and issues. Assist team with hardware devices configurations for laptops, network equipment, tokens, etc., Review and update procedures to ensure accuracy to meet business requirements. Keep lab associated work areas clean, safe and follow all safety guidelines, and consistently demonstrates and incorporates principals of safety for self and others into daily activities. Troubleshoot basic issues independently and report issues to management. May travel to assist network hardware installation or removals. Additional Requirements: Responsible for shipping, receiving, storing, and distributing Computer Hardware, Peripherals and related and equipment. Includes material planning and scheduling. Meets with suppliers to ensure highest quality Hardware deliveries within established lead times.