Technical Analyst 3-Support

As a member of the Support organization at Oracle, you will be dedicated to delivering post-sales support and solutions to our valued customers. Your role will involve addressing post-sales non-technical customer inquiries through both phone and electronic channels, as well as handling technical questions related to the use of and troubleshooting for our Electronic Support Services. Acting as a key point of contact for customers, you will play a crucial role in fostering strong customer relationships with Support and offering guidance to internal Oracle employees on various customer scenarios and escalated issues. You should possess specific knowledge and experience in the following areas: - Providing post-sales hardware support remotely for Oracle X86 hardware platforms. - Demonstrating a solid grasp of X86 system architectures and RAID technology. - Utilizing service processor knowledge and log collection for platform hardware troubleshooting. - Conducting hands-on and remote troubleshooting on Oracle X86 servers, such as Exdata, ODA, X8, X7, etc., or similar platforms. - Possessing system-level troubleshooting and system administration skills in Linux, Windows, or Solaris Operating Systems. - Having additional knowledge of Cloud Infrastructure and support is advantageous. - Ensuring timely escalation of calls to the appropriate level. - Demonstrating exceptional analytical and problem-solving skills. - Exhibiting strong customer interaction and organizational skills to maintain a high level of customer satisfaction. - Displaying excellent verbal and written communication skills in English. - Working effectively as a team player in a global environment with a self-motivated personality. - Managing time efficiently and prioritizing work effectively. - Hands-on troubleshooting experience with GPU systems would be considered a plus. - Holding professional certifications like MCSE, RHCE, Cloud, etc. In the role of Sr. Support Engineer, you will serve as the technical liaison between customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to address issues related to the installation, recommended maintenance, and usage of Oracle products. You are expected to have a comprehensive understanding of all Oracle products within your expertise, as well as in-depth knowledge of multiple products and platforms. With significant experience across various platforms, you should be capable of fulfilling assigned responsibilities with minimal supervision. This position will require you to work independently, researching and developing solutions to customer issues. Qualifications: - Career Level: IC3 About Us: Oracle is a global leader in cloud solutions, leveraging cutting-edge technology to address present-day challenges. With over 40 years of experience, we have forged partnerships with industry leaders across diverse sectors and continue to evolve by upholding the principles of integrity. We believe that true innovation blossoms when every individual is empowered to contribute. Our commitment to fostering an inclusive workforce creates opportunities for all to thrive. At Oracle, you will embark on a journey filled with global prospects where work-life balance is prioritized. We provide competitive benefits that are equitable and consistent, offering flexible medical, life insurance, and retirement options. Through our volunteer programs, we encourage employees to engage with their communities and make a positive impact. We are dedicated to integrating people with disabilities at all stages of the employment process. If you require assistance or accommodation due to a disability, please reach out to us at accommodation-request_mb@oracle.com or call +1 888 404 2494 within the United States.,