3 - 8 years
3 - 7 Lacs
Posted:13 hours ago|
Platform:
Work from Office
Full Time
Job Summary :
- Be accountable for the entire Relationship Manager of a growing business - Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new- to-the-world online platform. He/She should be patient, empathetic, and passionately communicative. - Needs to manage class rescheduling requests and handle DataBase, ops panel and coordinate with others teams to execute the request - Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow - The Relationship Manager will be required to communicate with customers via phone and email. - Maintain Documentation and Communicate the same to stakeholders by recording customer queries and detailsSkills (common) :
- Excellent communication and interpersonal Skills - Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp. - Customer Satisfaction Focus : Ability to listen and active problem- solving skills - Project management : Remarkable detail orientation for making accurate trackers - Database management : Quick query response and resolution. - Ability to analyse large amounts of data - Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
Qualifications :
- Excellent communication skills/English speaking abilities
- >3 years of relevant experience (Team Lead for RMs in financial services/Banks/other corporate firms))
Working hours :
- 9am to 6pm IST or 12 noon to 9pm IST - 6 days working with 1 Weekday Off (Saturday/Sunday Working)
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