Team Leader

MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions. We would love the opportunity to work with YOU!! Requirements Role and Key Responsibilities: Daily team huddles and work allocation Monitor productivity and SLA/KPI performance daily / monthly Support in production as required QC of team member’s work on sample basis Resolving team queries and coaching Daily and weekly status updates to client on email and calls Regular training and SOP documentation with the team Monthly performance management of team members Liaise with different client stakeholders as required Encourage team and self to participate in soft skills training Create a healthy and motivating team environment Key skills & knowledge: Ability to manage a team of 8 – 10 team members GL Accounting, AP/AR Reconciliation of vendor and customer balances Month close, Accruals Experience of vendor payments will be helpful but not mandatory Should understand SLA and Volume Management Internal and Client governance Able to handle escalations Analytical skills Training and SOP documentation Show more Show less