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Teleperformance (TP)
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Team Leader || CS Inbound

Team Leader || CS Inbound

Teleperformance (TP)

2 - 7 years

2 - 6 Lacs

Mumbai Suburban Goregaon Mumbai (All Areas)

Posted:1 month ago| Platform:

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Skills Required

BPO Inbound Process Customer Service Attrition Team Lead Team Management Team Handling KPI Rostering Shrinkage Aht NPS Team Leading KRA CSAT BQM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation- Team Lead Location- Malad West Shift- 24x7 Rotational Shift ( Including Night Shifts) 5 Days Working with 2 rotational week offs Immediate Joiners Preferred Responsibilities- Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. Ensure compliance with company policies and procedures while driving business growth through innovative solutions. Interested candidates can connect for further details- Simran Rana- 9137514621

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Team Leader || CS Inbound