Team Lead

Veetechnologies

3 - 5 years

3 - 18 Lacs

Salem Tamil Nadu India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Team Management operations coordination client communication productivity monitoring Reporting customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Mapping business requirements, and coordinating, developing, and implementing the process in line with the preset guidelines.
Monitoring the overall functioning, identifying improvement areas, and implementing measures to maximize productivity.
Preparing and presenting various weekly and monthly reports about process/ productivity.
Monitoring activities like client follow-ups, service reminders, and handling customer grievances
Ensuring and implementing measures to maximize customer satisfaction.
Leading, mentoring, and monitoring the performance of team members.
Conceptualizing and developing need-based training for developing a multi-skilled workforce within sub-processes for optimum efficiency.
Ensuring all data packets are collected from vendors promptly.
Verification of all vendor bills.
Auditing vendor sites and ensuring all requirements are adhered to.
Inspiring continuous improvement in support Management

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