Team Lead-Supply Chain

Inventory Management

• Conduct regular stock audits and cycle counts to maintain accurate inventory.
• Monitor inventory health, including expiry, damages, and slow-moving items.
• Coordinate stock replenishment to meet operational demand.

Order Fulfillment

• Ensure timely picking, packing, and shipping of customer orders.
• Meet daily targets for order processing.
• Maintain packaging quality and correct labeling.

nbound and Outbound Logistics

• Oversee goods receipt and dispatch from central hubs, vendors, and stores.
• Perform quality and quantity checks on incoming stock.
• Ensure timely handover to last-mile delivery partners.

3PL (Third-Party Logistics) Coordination

• Manage and coordinate with 3PL partners for delivery and pickups.
• Track performance and resolve any issues or delays.
• Share timely updates between internal teams and logistics partners.

Customer Experience (CX) Delivery Handling

• Ensure on-time and accurate customer deliveries.
• Monitor feedback and take action to improve delivery experience.
• Handle and resolve delivery-related customer escalations.

Store Stock Pickup and Drop

• Coordinate stock movement between fulfillment center and retail/franchise stores.
• Maintain accurate records and follow proper documentation protocols.

eam Management and Rostering

• Supervise warehouse staff and assign daily tasks.
• Plan rosters to ensure adequate staffing across all shifts.
• Conduct team training and performance reviews to build efficiency.

ERP and Reporting Tools

• Use ERP systems for tracking inventory and tasks.
• Generate and share reports on stock status, dispatches, and SLAs.
• Proficiency in tools like Bridge for dashboards and reporting.

Quality Control

• Implement quality checks during all stages of inventory handling.
• Follow SOPs for managing damaged, expired, or defective items.

Safety and Compliance

• Ensure adherence to warehouse safety and cleanliness protocols.
• Comply with all regulatory and internal operational standards.

Cross-Functional Coordination

• Collaborate with procurement, delivery, customer service, and store teams.
• Report daily operations, issues, and resolutions to management.

Qualifications Skills

• Graduate in Supply Chain, Logistics, Operations, or related field.
• 3 to 5 years of experience in warehouse or supply chain management.
• Strong leadership, communication, and team coordination skills.
• Proficient in ERP systems and reporting tools.
• Problem-solving mindset and attention to detail.