Team Lead- Laytime

The Team Lead - Laytime will be responsible for overseeing the Demurrage/Despatch files handled by the team, ensuring timely and accurate processing in alignment with company standards. The role requires managing daily communication, coordinating with Freight and Commercial teams, and addressing ad-hoc requests efficiently.

Key Responsibilities:

• Oversee and review the Laytime calculations and Demurrage/Despatch files prepared by team members.
• Monitor daily incoming emails and ensure prompt responses to requests from Freight and Commercial teams.
• Ensure all laytime claims are tracked, processed, and settled within agreed timelines.
• Support and guide team members in complex laytime calculation issues and customer queries.
• Maintain accurate records and documentation in compliance with company policies.
• Proactively identify process improvement opportunities and implement best practices.
• Train, coach, and develop the team to enhance skills and performance.
• Report operational metrics, team performance, and escalate issues as needed to senior management.
• Collaborate cross-functionally with stakeholders in Freight, Commercial, and Finance departments to ensure smooth operations.

Requirements:

• Bachelor's degree in Shipping, Logistics, Commerce, or related field.
• 6-8 years of experience in Laytime calculation, Demurrage/Despatch claims, preferably in shipping/logistics domain.
• Strong analytical skills with attention to detail.
• Proven team leadership and people management skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office applications; experience with shipping/logistics software is a plus.
• Ability to work under pressure and manage multiple priorities effectively.