Team Lead - ISP (Counselling)

Leap Finance

4 - 5 years

6 - 8 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

data management admissions visa processing team leading crms project management oracle client engagement software testing business analysis customer service operations customer support java b2b sales stakeholder management j2ee agile jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role :

We are looking for a Team Leader - UK for our branch.

You will work with the leadership team and counsellors to drive numbers and fuel yours and Leap's growth.

The charter for this role will include :

Meet Allotted Team targets ( Leads, Applications & Visas)
Contribute in developing a strong & efficient counselling team
Resolve escalations and ensure a smooth student journey
Conduct Training sessions & help build a world-class team of counsellors
Maintain high Satisfaction Ratings
Report & Data Management
Implement Organisational Values, Goals & objectives within the team
Collaborate with internal & external stakeholders to achieve set targets
Pipeline forecast & Management
Identify, analyse and rectify operational issues in coordination with immediate supervisors

Ideal Persona would :

The candidate should be from Counseling Industry (Mandatory)
In-depth knowledge of UK
4-5 Years of experience in study abroad
Sound Understanding of various courses, admissions process, Visa process, and career options across various disciplines
Experience in Shortlisting universities based on student profiles & preferences
Experience in working with CRMs is desirable.
Previous Stakeholder Management Experience (Good to have and will be preferred)
Proficient with MS Office and other Web Conferencing tools.
Hunger to move from an individual counselling role to one where you lead a team and drive numbers.

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