10 Crms Jobs

Job Description for Palo Alto Certified Trainer. Experienced Palo Alto Networks' cybersecurity products and solutions, Cyber Security, Trend Micro, firewall, Checkpoint etc. Palo Alto Networks certifications, like PCNSE (Palo Alto Networks Certified Network Security Engineer). Working experience using Palo alto networks/or Cloud platform. Willing to travel PAN India / APAC. Qualifications and Skills - A passion for Training & Certification and Technology. Should have prior experience in a similar role Exceptional communication and presentation skills Should be able to articulate the value of a Training and Certification to Customers Effectively use software packages and tools such as MS Office (Microsoft Word, Excel, and PowerPoint) and CRMs Top Traits and qualities Results-driven Problem Solver Relationship Oriented Organized Effective Communicator Competitive

Experience required: 7+ years Core Generative AI & LLM Skills: * 5+ years in Software Engineering, 1+ year in Generative AI. * Strong understanding of LLMs, prompt engineering, and RAG. * Experience with multi-agent system design (planning, delegation, feedback). * Hands-on with LangChain (tools, memory, callbacks) and LangGraph (multi-agent orchestration). * Proficient in using vector DBs (OpenSearch, Pinecone, FAISS, Weaviate). * Skilled in Amazon Bedrock and integrating LLMs like Claude, Titan, Llama. * Strong Python (LangChain, LangGraph, FastAPI, boto3). * Experience building MCP servers/tools. * Designed robust APIs, integrated external tools with agents. * AWS proficiency: Lambda, API Gateway, DynamoDB, S3, Neptune, Bedrock Agents * Knowledge of data privacy, output filtering, audit logging * Familiar with AWS IAM, VPCs, and KMS encryption Desired Skills: * Integration with Confluence, CRMs, knowledge bases, etc. * Observability with Langfuse, OpenTelemetry, Prompt Catalog * Understanding of model alignment & bias mitigation

About the Role : We are looking for a Team Leader - UK for our branch. You will work with the leadership team and counsellors to drive numbers and fuel yours and Leap's growth. The charter for this role will include : Meet Allotted Team targets ( Leads, Applications & Visas) Contribute in developing a strong & efficient counselling team Resolve escalations and ensure a smooth student journey Conduct Training sessions & help build a world-class team of counsellors Maintain high Satisfaction Ratings Report & Data Management Implement Organisational Values, Goals & objectives within the team Collaborate with internal & external stakeholders to achieve set targets Pipeline forecast & Management Identify, analyse and rectify operational issues in coordination with immediate supervisors Ideal Persona would : The candidate should be from Counseling Industry (Mandatory) In-depth knowledge of UK 4-5 Years of experience in study abroad Sound Understanding of various courses, admissions process, Visa process, and career options across various disciplines Experience in Shortlisting universities based on student profiles & preferences Experience in working with CRMs is desirable. Previous Stakeholder Management Experience (Good to have and will be preferred) Proficient with MS Office and other Web Conferencing tools. Hunger to move from an individual counselling role to one where you lead a team and drive numbers. If you have the skills and experience required for this position and are passionate about international education, we encourage you to apply.

About the Role: We are looking for a skilled Zendesk Developer with 36 years of experience to support the implementation, configuration, and development of Zendesk CRM solutions. The ideal candidate will have hands-on experience customizing Zendesk, building apps, and integrating APIs to enhance customer support workflows. Roles & Responsibilities: Set up and configure Zendesk CRM as per client requirements. Develop and customize Zendesk apps using JavaScript, HTML, and CSS. Handle Zendesk administration, including agent/user creation, group setup, and organization management. Implement and manage Zendesk features such as triggers, automations, ticket routing, and SLAs. Build custom workflows, processes, and configurations for different business needs. Develop and integrate Zendesk APIs and implement Single Sign-On (SSO) where required. Ensure proper documentation of designs, configurations, and transitions from development to production. Troubleshoot issues and provide ongoing support and optimization of the Zendesk platform. Collaborate with cross-functional teams including customer support, IT, and product management. Required Skills: Strong hands-on experience with Zendesk implementation, configuration, and customization. Proficient in JavaScript, HTML, CSS, and frontend development. Experience in Zendesk app development and API integration. Good understanding of support processes and workflows. Strong communication, problem-solving, and analytical skills. Familiarity with SDLC and Agile development processes. Nice to Have: Experience with other CRMs or platforms like ServiceNow, SugarCRM, Freshdesk, Zoho, Kustomer, Creatio, CRMNEXT, Pega, Oracle, SAP. Development experience in PHP or .NET technologies.

Role & Responsibilities We set up our outbound lead generation motion in May 24 with a founding cohort of BDRs working directly with the [Head of Growth](https://www linkedin com/in/rajatshringi/) Over the past year, weve completed the 0-to-1 journey through two sales cycles, converting high-ACV paying customers sourced by the outbound BDR team Our current team of six BDRs (one now promoted to BD Team Lead) is an integral part of the company and has played a pivotal role in this journey?demonstrating the ability to self-manage and iterate on outreach strategies They built our current tech stack, messaging, and processes from scratch In the first six months, most of our lead generation came through email and LinkedIn We began cold calling in December 24, and it already contributes to 50%+ of our outbound lead generation We expect cold calling to account for over 70% of leads at a steady state Way Forward Outbound sales is a key GTM channel for revenue generation, and were doubling down by expanding the team from 6 to 12 BDRs by August 25 Our cold outbound motion has evolved into an ABM-led outbound motion, where BDRs focus only on Tier 1 accounts from our TAM?shortlisted based on 100+ data points, including growth signals and intent signals (from G2, 6sense, Bambora) These accounts are already warmed up through LinkedIn ads, webinars, events, etc- Were looking for a seasoned BD Team Lead whos excited to scale Zenskars ABM-led outbound motion from 1 to 10 Youll be responsible for sourcing your quota of meetings, recruiting and coaching BDRs and BD interns, setting up new sequences, and executing and iterating on our outbound sales strategy If youre expecting a fully developed playbook to run with, Zenskar is probably not the right fit The core pieces are in place, and we expect you to build on top of them Youll work directly with the founders, the Head of Growth, and the current BD Team Lead This is also a cross-functional role?youll collaborate with the Inbound Marketing team, AEs, CS, and Engineers to refine our sales strategy The primary objective is to set up meetings with qualified prospects by optimizing our outbound sales engine?iterating on campaigns, channels, messaging, tooling, and leading a team of BDRs and BD interns Outbound Prospecting Find leads from databases (Apollo, ZoomInfo, Tracxn, Clay, Sales Navigator etc-) To generate new sales opportunities, reach out to them (manually and automatically) via different channels (email, LinkedIn, cold calling, etc-) Identify the needs of prospects, and build long-term, trusting relationships with to qualify leads as sales opportunities ABM Campaign Design And Messaging Design and execute end-to-end ABM campaigns Ex: lookalike accounts of existing customers, recently acquired companies, customers of competitors Experiment with sequences and messaging across channels: call, email, LinkedIn etc- Incorporate feedback from prospect responses to refine messaging further Recruit And Coach BDRs And BD Interns Lead the hiring process for BDRs Own the ramp-up, training and coaching Create and run an internship program from scratch to roll out PPOs with the intent of grooming full-time BDRs internally: Hiring, ramp up, coaching, KPI setting, and decision on who to offer PPOs to Tech Stack Current Tech Stack: Hubspot, Outplay, Clay, FullEnrich, LinkedIn Sales Navigator, Tracxn, Ocean, G2, Phantom Buster, Lavender, Mailmeteor, GPT, NotebookLM, Prosp ai We are an automation-first company by DNA and have automated large parts of our sales workflows You would be expected to further drive automation Ideal Candidate 35 years of experience in sales or business development at a B2B SaaS company targeting the US/North American market 52 years as a Sr Promoted internally after excelling in an outbound IC BDR/SDR role Strong experience with cold calling as a core outreach method High EQ?you understand team dynamics and earn respect organically Solid hustle and an entrepreneurial mindset; thrive in early-stage ambiguity Excellent verbal and written communication Proficiency with CRMs, lead databases, sales engagement tools, ChatGPT, etc- Familiarity with CRM systems; capable of managing leads, pipelines, and automation Willing to work late hours for US time zone overlap Hands-on mindset?comfortable working alongside your team Strong first-principles thinking and business acumen; ability to understand user pain points and the product deeply High ownership, work ethic, and ability to motivate a team Dont take yourself too seriously Show more Show less

Were looking for a seasoned BD Team Lead whos excited to scale Zenskars ABM-led outbound motion from 1 to 10. Youll be responsible for sourcing your quota of meetings, recruiting and coaching BDRs and BD interns, setting up new sequences, and executing and iterating on our outbound sales strategy. If youre expecting a fully developed playbook to run with, Zenskar is probably not the right fit . The core pieces are in place, and we expect you to build on top of them. Youll work directly with the founders, the Head of Growth, and the current BD Team Lead. This is also a cross-functional roleyoull collaborate with the Inbound Marketing team, AEs, CS, and Engineers to refine our sales strategy. The primary objective is to set up meetings with qualified prospects by optimizing our outbound sales engineiterating on campaigns, channels, messaging, tooling, and leading a team of BDRs and BD interns. Outbound Prospecting Find leads from databases (Apollo, ZoomInfo, Tracxn, Clay, Sales Navigator etc.) Reach out via email, LinkedIn, cold calling (manual and automated) to generate new sales opportunities Identify needs of prospects and build long-term, trusting relationships to qualify leads as sales opportunities ABM Campaign Design and Messaging Design and execute end-to-end ABM campaigns (e.g., lookalike accounts of existing customers, recently acquired companies, customers of competitors) Experiment with sequences and messaging across channels: call, email, LinkedIn etc. Incorporate feedback from prospect responses to refine messaging further Recruit and Coach BDRs and BD Interns Lead the hiring process for BDRs Own the ramp-up, training and coaching Create and run an internship program from scratch to roll out PPOs with the intent of grooming full-time BDRs internally: Hiring, ramp up, coaching, KPI setting, and decision on who to offer PPOs to Tech Stack Current Tools: Hubspot, Outplay, Clay, FullEnrich, LinkedIn Sales Navigator, Tracxn, Ocean, G2, Phantom Buster, Lavender, Mailmeteor, GPT, NotebookLM, Prosp.ai We are an automation-first company by DNA and have automated large parts of our sales workflows. You would be expected to further drive automation. Key Qualifications 3 to 5 years of experience in sales or business development at a B2B SaaS company targeting the US/North American market 0.52 years as a Sr. SDR/BDR or Team Lead, carrying an IC quota while mentoring others Promoted internally after excelling in an outbound IC BDR/SDR role Strong experience with cold calling as a core outreach method High EQyou understand team dynamics and earn respect organically Solid hustle and an entrepreneurial mindset; thrive in early-stage ambiguity Excellent verbal and written communication Proficiency with CRMs, lead databases, sales engagement tools, ChatGPT, etc. Familiarity with CRM systems; capable of managing leads, pipelines, and automation Willing to work late hours for US time zone overlap Hands-on mindsetcomfortable working alongside your team Strong first-principles thinking and business acumen; ability to understand user pain points and the product deeply High ownership, work ethic, and ability to motivate a team Dont take yourself too seriously :)

We are seeking a highly motivated, proactive, smart, detail-oriented, Business Development Representative to scale new business opportunities for Newton - Our Apple Search Ads Platform. The incumbent will work within the demand generation function and work on driving new business for Newton platform. Primary Responsibilities: Figure out the right set of clients to go after/ Proactively seek new biz opportunities Connect with prospects through cold calls, emails, social messaging, and videos to generate meetings Identify client needs and suggest appropriate products/services Preparation of deck/ proposal, organize the product demo, and present to the prospects. lose business and handover to the CS/ AM team Continuously innovate on new ways to reach decision-makers of target accounts Own and hit/exceed monthly sales targets Required Skills: 4 - 7 years of work experience in sales for International markets in Ad-tech domain A clear understanding of the Ad-tech Market and having good connects in the industry Outstanding verbal, written, and presentation skills Hands-on experience with multiple sales techniques Track record of achieving monthly quotas Ability to communicate, present, and influence all levels of the organization, including executive and C-level Experience using CRMs

We re looking for an experienced Amazon Connect Expert to join our team and help design, configuration, and integration of advanced contact center solutions using Amazon Connect. The ideal candidate has deep technical knowledge of Amazon Connect and its ecosystem, and is skilled in creating comprehensive documentation, including user-friendly step-by-step guides for end users and technical teams. You ll play a key role in helping us build modern, scalable, and efficient customer service experiences that integrate seamlessly with internal systems and third-party platforms. Primary responsibilities will include: Amazon Connect Architecture & Configuration Designing, configuring, and maintaining Amazon Connect environments, including contact flows, routing profiles, hours of operation, and agent experience Building and optimizing Lex bots, Lambda functions, and Amazon Connect Tasks Integration & Automation Integrating Amazon Connect with CRMs (e.g., Salesforce, HubSpot), ticketing platforms (e.g., ServiceNow, Zendesk), and internal tools via APIs, AWS Lambda, EventBridge, S3, DynamoDB, etc Developing automation scripts and workflows to streamline operations and reduce manual work Documentation & Guides Creating step-by-step guides, user manuals, knowledge base articles, and training materials for various stakeholders (agents, supervisors, developers) Maintaining documentation for architecture diagrams, integration patterns, and deployment processes Project Leadership & Support Leading or collaborating on the implementation of new contact center features and migrations Troubleshooting issues, monitoring performance, and ensuring high availability and compliance with SLAs Collaboration & Enablement Working closely with business stakeholders, engineers, and IT teams to translate contact center needs into scalable Amazon Connect solutions Training and mentoring internal teams on best practices, configuration, and ongoing support The Candidate: Required skills/qualifications: Experience with Amazon Connect, including complex setups and integrations (at least 3 year preferred) Deep understanding of AWS services commonly used with Connect (Lambda, S3, Lex, DynamoDB, CloudWatch, etc.) Hands-on experience integrating Amazon Connect with CRMs and third-party platforms Strong documentation skills ability to write clear, concise, and visually helpful step-by-step instructions Familiarity with contact center metrics, KPIs, and customer experience best practices Experience with scripting or coding in Python, JavaScript, or Node.js is a plus AWS certification (especially in Connect or Solutions Architect) is a plus Fluency in written and spoken English at CEF C1 level or above Preferred skills/qualifications: Experience with Amazon Connect Cases, Wisdom, Tasks, and Contact Lens Understanding of TCPA compliance and secure call handling UI/UX understanding for agent and customer interfaces Experience working in regulated industries (e.g., healthcare, finance, Education)

The Opportunity: Avantor is looking for a dynamic, forward-thinking, and experienced Technical Support Specialist, who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation lets talk! Job description: The main tasks are product support to customers and colleagues in product related questions, as well as creation of quotations and participation in tender work. Prepare informal and formal bids and quotes. Daily actions include data entry, manual and automated cross reference reviews, product choices and selections, implementing pricing strategies, and completion of document presentations, organization, and final review and mailing. What we're looking for: Completed science education: University degree with professional experience in sales or completed commercial training with experience in sales of technical products Comprehensive product and service knowledge Language: English How you'll thrive and create an impact: Reviews, prepares, & processes Incoming Bids & Contracts. Finds the items required. Cross reference using automation or manually; finds the items matching specifications (equal or offer). Load the items into the system including coding your pricing model. Reconciles the pricing and units of measure for final document presentation (final or last check). Records daily bid activities. Provides reciprocal, ongoing backup support and assistance to customer service department in multiple capacities. Maintains and updates customer database. Product support to customers and colleagues Create, negotiate, and follow up quotations. Proactive selling the dedicated product range. Cross-selling other product ranges Manage complaints according to established routines. Send samples when requested from customer, quotations, and tenders. Order, register and follow up demo equipment according to Demo Unit Management process. Send out brochures and catalogues. Keep product information in ERP updated. Monitor own product range in Qlikview and act accordingly. Train other groups in dedicated product ranges Participate in relevant projects. Ensure to keep the CRM system always updated with relevant information. Responsible for reaching specific targets set for the role and/or for lead generation projects. Ensure compliance with VWRs vision, mission, and values. Ensure compliance with VWRs strategy, policies, and objectives. Ensure compliance with relevant local and international legislation around Sales. Ensure compliance with Integrated Management System (IMS) and CRS Ensure fulfilment of PMP goals Ensure development of competencies and procedures to maintain an updated and smooth business. Serves as backup to Customer Service for processing a range of customer transactions. Participate in customer visits, exhibitions, customer events and other marketing activities when needed. Experience: 3+ years of work experience Knowledge, Skills, Abilities' & Competencies Customer Centric with strong business and financial awareness Demonstrates innovation and organisational agility Decisive and highly successful in driving proven business performance. High level of computer literacy with experience of SAP, Excel, CRMS and C4C.

Exp.- 5+ yrs as AGM Job Description: We are looking for a seasoned General Manager - Service to lead our service operations in Solapur. The ideal candidate should have a strong background in after-sales service management, customer satisfaction enhancement, team leadership, and service revenue generation. Key Responsibilities: Oversee end-to-end service operations, ensuring high standards of quality and efficiency. Lead, train, and manage service teams including technical staff and support personnel. Implement strategies to improve customer satisfaction and service turnaround time. Monitor service KPIs, analyze performance reports, and initiate corrective actions where needed. Develop and maintain strong relationships with key customers and resolve escalated issues. Ensure compliance with safety standards, operational procedures, and company policies. Plan and execute initiatives to increase service revenue through AMC, spare parts, and extended warranties. Coordinate with other departments like Sales and Product for seamless customer support. Conduct periodic audits and inspections to ensure service excellence. Qualifications & Skills: Bachelor's degree in Engineering/Technical discipline (Mechanical/Electrical preferred); MBA is an advantage. Minimum of 5+ years in a leadership service role, preferably as AGM - Service. Strong technical acumen and hands-on experience with service processes. Exceptional leadership, team management, and problem-solving abilities. Customer-first mindset with excellent interpersonal and communication skills. Familiarity with service CRMs, ERP systems, and performance dashboards.