Team Lead

To assist the Project Manager in ensuring successful monitoring, tracking and completion of all activities associated with a particular software lifecycle phase by guiding the assigned teamPrincipal Accountabilities Lead project development, production support or maintenance activities, as assigned Ensure timesheets and invoicing processes are completed on or before the deadline Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated Create functional and technical specification documents Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines Ensure analysts adhere to SLAs/KPIs/OLAs Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms Lead and ensure project compliance with Software Quality Processes and within timelines Draft initial charter and project plan and create and review functional and technical specification documents Monitor, track and analyse project control metrics Review and consolidate status reports for assigned activity or phase and lead and perform all activities related to maintaining successful knowledge management including re usage, accuracy and efficiency Serve as the single point of contact for the team to the project stakeholders Promote team work, motivate, mentor and develop subordinates Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix