Team Lead

HDB Financial Services

2 - 5 years

1 - 4 Lacs

Navi Mumbai

Posted:7 hours ago| Platform:

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Skills Required

Team Handling Business Loan Telesales Telecalling Personal Loans Credit Cards Unsecured Loans

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:-

Tele sales Supervisor is responsible for overseeing a team of tele sales representatives, ensuring they meet individual and Team Targets. The role includes monitoring calls, coaching team members, setting daily and monthly goals, and developing strategies to drive.

Supervise and lead a team of tele sales agents.
Monitor daily performance, providing feedback and guidance
Track and analyze team metrics, generating reports on daily & monthly basis
Call Auditing and providing constructive feedback
Set clear team goals, KPIs and sales Targets
Compliance monitoring
Pre calling training/scripts & post calling audit/feedback

Preferred candidate profile:-

Strong leadership and motivation skills
Excellent communication and interpersonal skills
Goal-oriented with the ability to handle pressure and meet deadlines
Proficient in call center metrics i.e. Reportings, dailer metrics
Strong understanding of telesales best practices in Banking.

Location:- Mahape(Mumbai)

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