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0 years

2 - 4 Lacs

Hyderābād

Remote

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed. Qualifications To be successful in this role you have: In order to be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Demonstrated ability to troubleshoot difficult technical issues Strong Experience with relational databases (e.g. MySQL, Oracle) Java experience Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Advanced Unix/Linux experience Working knowledge of the components in a web applications stack. Experience diagnosing performance degradation (e.g. explain plans, database tuning) Experience working well in a team environment while also being able to work productively while unsupervised Strong personal commitment to quality and customer service Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Ability to work with high-value customer administrators and developers Excellent time management skills Consistent ability to work evenings and weekends Understanding of basic networking and system administration Desired Skills The following additional skills are preferred but not required: Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML Advanced object oriented programming skills (Java strongly preferred). Deep understanding of JavaScript Demonstrated proficiency with the following Technical Skills Web Services (consuming or providing) (SOAP, REST) Data Extraction Technologies (e.g. JDBC, ODBC) Any bi-directional, automated integration between two systems TCP/IP, Networking knowledge Experience with Splunk Understanding of Simple Network Management Protocol (SNMP) Understanding of remote administration via SSH, SNMP, WMI, Powershell Experience in any of the technologies on this list: http://wiki.service-now.com/index.php?title=List_of_Available_Integrations Strong Familiarity with Eclipse IDE A fundamental understanding of ITSM, ITIL, and/or CMDB JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

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7.0 years

4 - 9 Lacs

Hyderābād

On-site

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description This role requires working from our local Hyderabad office 2-3x a week. INTRODUCTION: The Lead Database Oracle Administrator will be responsible for operational support for various on-premise databases running on Oracle Exadata Platforms, SQL server, MYSQL, PostgreSQL environments. The position requires Oracle database and SQL tuning expertise, through working knowledge of the Oracle Exadata and EXACC platform, experience working with Platinum support for Exadata/EXACC patching, and capacity planning, installation, integration, configuration, database design, migration, performance monitoring, security, troubleshooting, maintenance, upgrades, refreshes and backup/recovery. WHAT YOU’LL DO: Manage Oracle EXACC and Exadata environments, both on-premises and in OCI, coordinating with Platinum support and application owners for quarterly patching Administer databases (Oracle, SQL Server, MySQL, PostgreSQL) across on-premises and cloud environments (Azure, OCI), ensuring data integrity, availability, and optimal performance Tune SQL statements and conduct performance management to ensure databases run efficiently Design, install, configure, patch, and upgrade database servers and related software across environments Establish and maintain recovery and backup policies, including periodic disaster recovery testing Implement and manage database security, creating and maintaining users, roles, and privileges Monitor and maintain databases for performance, security, and capacity planning, optimizing resources and database performance Evaluate and recommend improvements to database features, products, and configurations Ensure compliance with database licensing and regulatory requirements, including Sarbanes-Oxley (SOX) Maintain documentation and standards for database management procedures, ensuring compliance and operational consistency. WHAT YOU’LL NEED: Bachelor’s degree in computer science, Information Systems, or a related field 7+ years of experience in IT and Database Administration with a proven track record of career growth Extensive experience in tuning SQL statements and managing Oracle EXACC/Exadata environments Strong knowledge of Oracle database products, including Real Application Clusters (RAC), Active Data Guard, and Oracle Enterprise Manager (OEM) Experience managing Exadata X8-M (or higher) using Oracle 12c or higher with RAC Proficiency in database recovery, troubleshooting, and capacity planning Experience with Oracle Golden Gate, managing data warehouses on Exadata, and Oracle environments in VMware clusters running RAC Proven ability to implement IT infrastructure projects on time and within budget In-depth understanding of ITIL/ITSM principles for managing operational service delivery Experience with database security, compliance reporting for SOX, and Database Access Management (DAM) products Strong knowledge of backup and recovery solutions using Veritas NetBackup Automation skills to streamline database tasks and processes Good knowledge of DNS, DHCP, NFS, TCP/IP networking services Strong understanding of disaster recovery solutions and testing procedures Support business needs during US Central Standard Time (CST) working hours as needed and participate in the on-call rotation as required AND IT’S GREAT TO HAVE: Excellent communication, problem-solving, and decision-making skills, with the ability to present technical concepts to stakeholders at all levels Strong knowledge management, process management, and documentation skills, including creating architecture diagrams Excellent time management skills, capable of managing multiple priorities and production incidents simultaneously Self-motivated and quick to learn, with a desire to continually improve processes and systems WHAT’S IN IT FOR YOU: Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam Medical coverage We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets! ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com ABOUT ABC: ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). #LI-HYBRID If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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6.0 - 8.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Summary Position Summary Assistant Manager – F5 Operations Engineer - Deloitte Support Services India Private Limited Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Key Responsibilities: With 6-8 years of hands-on experience F5 platform network infrastructure of both on-premises and cloud-native solutions.the following skills. Maintain, deploy, upgrade, and troubleshoot the F5 platform network infrastructure of both on-premises and cloud-native solutions. Collaborate with cyber and infrastructure teams, cloud service providers (CSPs), and vendors to develop innovative technical solutions, implementation activities, and support processes. Participate in the design, lifecycle management, and total cost of ownership of the F5 platform, applications, and infrastructure services. Assist with problem escalation as needed. Influence standards and platforms for future application development. Mentor team members in the understanding and deployment of F5 networking and security solutions. Write and manage technical documentation, policies, and procedures. Design, develop, and implement automation scripts and workflows to deploy and manage F5 based infrastructure and applications. Collaborate with cross-functional teams to understand and translate system requirements into efficient and scalable automation solutions. Ensure compliance with processes and adherence to change control standards and documentation. Stay current with new and evolving technologies via formal training and self-directed education. Participate in a planned 24x7x365 on-call rotation. This role will require On Call support in a rotation with engineers on the team The team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Location: Hyderabad Work shift Timings: 11 AM to 8 PM Qualifications Bachelor of Engineering/ Bachelor of Technology 6-8 years’ experience in a similar role and Enterprise organisation. At least two years of first hand experience in architecting, and operation of F5 LTM, and GTM load balancers. Support and creation of iRules. Ability to troubleshoot TLS/SSL handshake connection issues. Ability to drive troubleshooting sessions and collect data via tcp dump. In-depth knowledge of networking and security engineering and technical approaches in designing, building, evaluating, and debugging problems as required in large-scale enterprise networks. In-depth knowledge of LAN/WAN network protocols Experience with scripting languages (e.g., Ansible, Python, PowerShell, Postman) Practical knowledge and skills using Application Program Interfaces (API) to send requests and receive data from other applications and services. Experience with deployment and operation of F5 Local Traffic Managers in public cloud environments Experience analyzing packet captures using Wireshark. How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. #EAG-Technology #CA-NRP Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 305683

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6.0 - 8.0 years

8 - 8 Lacs

Hyderābād

On-site

Assistant Manager – F5 Operations Engineer - Deloitte Support Services India Private Limited Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Key Responsibilities: With 6-8 years of hands-on experience F5 platform network infrastructure of both on-premises and cloud-native solutions.the following skills. Maintain, deploy, upgrade, and troubleshoot the F5 platform network infrastructure of both on-premises and cloud-native solutions. Collaborate with cyber and infrastructure teams, cloud service providers (CSPs), and vendors to develop innovative technical solutions, implementation activities, and support processes. Participate in the design, lifecycle management, and total cost of ownership of the F5 platform, applications, and infrastructure services. Assist with problem escalation as needed. Influence standards and platforms for future application development. Mentor team members in the understanding and deployment of F5 networking and security solutions. Write and manage technical documentation, policies, and procedures. Design, develop, and implement automation scripts and workflows to deploy and manage F5 based infrastructure and applications. Collaborate with cross-functional teams to understand and translate system requirements into efficient and scalable automation solutions. Ensure compliance with processes and adherence to change control standards and documentation. Stay current with new and evolving technologies via formal training and self-directed education. Participate in a planned 24x7x365 on-call rotation. This role will require On Call support in a rotation with engineers on the team The team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Location: Hyderabad Work shift Timings: 11 AM to 8 PM Qualifications Bachelor of Engineering/ Bachelor of Technology 6-8 years’ experience in a similar role and Enterprise organisation. At least two years of first hand experience in architecting, and operation of F5 LTM, and GTM load balancers. Support and creation of iRules. Ability to troubleshoot TLS/SSL handshake connection issues. Ability to drive troubleshooting sessions and collect data via tcp dump. In-depth knowledge of networking and security engineering and technical approaches in designing, building, evaluating, and debugging problems as required in large-scale enterprise networks. In-depth knowledge of LAN/WAN network protocols Experience with scripting languages (e.g., Ansible, Python, PowerShell, Postman) Practical knowledge and skills using Application Program Interfaces (API) to send requests and receive data from other applications and services. Experience with deployment and operation of F5 Local Traffic Managers in public cloud environments Experience analyzing packet captures using Wireshark. How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. #EAG-Technology #CA-NRP Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India. Benefits to help you thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 305683

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25.0 years

8 - 9 Lacs

Hyderābād

Remote

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Milestone Technologies is actively searching for a highly skilled Service Desk L1 Technician to contribute to the effective management of IT operations and application support.. As part of our IT team, candidates must be technology enthusiasts with a commitment to delivering exceptional technical and non-technical support, outstanding customer service, and timely solutions. The ideal candidate thrives in a fast-paced, high-pressure environment. Responsibilities Act as the primary contact for all internal IT support requests. Provide hardware, software, and account Service Desk support and technical education to end users on various devices. Troubleshoot Mac, Windows, and Linux software and hardware through service desk walk-ups, chat, video conference, and Jira. Set up mobile phones, MDM, email, VPN, and internet access for users via the secure company network. Triage, assign, resolve, or escalate all incoming tickets. Perform general Network troubleshooting for network connectivity issues, digital authentication, remote access, secure Wi-Fi, and wired connectivity. Procure, provision, and deploy equipment for end users. Work with external vendors for procurement and services. Onboarding administration, including preparing new hire hardware for deployment and educating new hires on software and technology-related procedures. Perform set-ups, break-downs, and transports equipment for new and existing end users. Manage AV equipment, tickets, and drive resolutions through the Jira ticketing system. Examine, design, and implement new internal procedures to improve office procedures. Collaborate with software and hardware vendors to solve technical issues. Deep understanding of root-cause analysis and strong knowledge of Mac OS architecture. Resolve issues ranging from registry conflicts to system crashes for Windows and Mac OS. Working knowledge of various technologies, including Active Directory, Google Apps for Business, cloud storage services, basic terminal command knowledge, communications, and video conferencing tools. Basic understanding of networks, including TCP/IP, UDP, IP schemas, LAN/WAN design and administration, and wireless networking. Skills and Qualifications Previous customer service experience. Strong troubleshooting skills for Mac, Windows, and Linux environments. Familiarity with Crestron, Extron, Revolab, and video conferencing technologies. Understanding of analog and digital signal flow; cable termination experience is a plus. Excellent interpersonal communication skills and the ability to simplify explanations of complex technical issues. Ability to work with limited supervision, adapt to changing needs, and stay focused while performing repetitive tasks. Self-motivated, detail-oriented, and able to work in a team environment. Fluent in both the local language and English. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

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0 years

4 - 9 Lacs

Hyderābād

On-site

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your Impact: An OpenText Content Server Consultant is responsible for the technical delivery of the xECM based solutions. Such delivery activities encompass development, testing, deployment and documentation of specific software components – either providing extensions to specific items of core product functionality or implementing specific system integration components. This role has a heavy deployment and administration emphasis. Engagements are usually long term, but some relatively short ones requiring only specific services like an upgrade or a migration also happen. The nature of work may include full application lifecycle activities right from development, deployment/provisioning, testing, migration, decommissioning and ongoing run& maintain (upgrades, patching etc.) support.The role is customer facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stake holders (internally and externally), both verbally and in writing. What the Role offers: Work within an OpenText technical delivery team in order to: Participate and contribute to deployment activities. Participate in the day to day administration of the systems, including Incident& Problem Management Participate in planning and execution of new implementations, upgrades and patching activities. Participate in the advanced configuration of ECM software components, in line with project and customer time scales. Actively contribute in automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies. Perform code reviews and periodic quality checks to ensure delivery quality is maintained. Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements. Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy. Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text enabling resolution of complex technical issues. Document or Implement proposed solutions. Respond to and troubleshoot alerts from monitoring of applications, servers and devices sufficient to meet service level agreements Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. What you need to succeed: Well versed with deployment, administration and troubleshooting of the OpenText xECM platform and surrounding components (Content Server, Archive Center, Brava, OTDS, Search& Indexing) and integrations with SAP, SuccessFactors, Salesforce.Good experience/knowledge on following: Experience working in an ITIL aligned service delivery organisation. Knowledge of Windows, UNIX, and Application administration skills in a TCP/IP networked environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL). Independently construct moderate complexity SQL’s without guidance. Programming/scripting is highly desirable, (ie. Oscript, Java, JavaScript, PowerShell, Bash etc.) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration. Experience in installing and configuring xECM in HA and knowledge in DR setup/drill. Experince in patching, major upgrades and data migration activities. Candidate should possess: Team player Customer Focus and Alertness Attention to detail Always learning Critical Thinking Highly motivated Good Written and Oral Communication Knowledge sharing, blogs OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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2.0 years

5 - 8 Lacs

Hyderābād

On-site

At DigitalOcean, we're not just simplifying cloud computing - we're revolutionizing it. We serve the developer community and the businesses they build with a relentless pursuit of simplicity. With our customers at the heart of what we do - and powered by a diverse culture that values boldness, speed, simplicity, ownership, and a growth mindset - we are committed to building truly useful products. Come swim with us! We are looking for an inspired and motivated experienced technical leader to join the DigitalOcean Security Operations Center (SOC). What You'll Do: Vetting abuse claims, responding to reporters, and helping customers get back on the platform. Analyzing network traffic to identify compromised systems, negate denial of service attacks, and pinpoint resource abuse. Monitor and investigate user-generated content and activities to identify policy violations, fraud, abuse, and other harmful behaviors. Locating trends in abuse vectors, communicating with leadership to apprise of extent, and advocating for appropriate product changes to prevent future occurrences. Maintaining the usability of DigitalOcean IP space by brokering delisting requests from "drop lists" or block listings that prevent the flow of email for our customers. Evaluating hosted content and following up based on DigitalOcean's Acceptable Use Policy (which may include adult or inappropriate content). Assist with the development and implementation of automated systems for detecting and mitigating abusive or fraudulent activities. Investigate, identify and prevent or mitigate abusive activities such as intrusion attempts, DDoS, malware distribution, phishing attacks, etc. originating from DigitalOcean Platform. Work within a queue management system with specific daily targets on the number of customer contacts completed with a quality resolution. Be responsible for end-to-end operational processes and handle escalations by providing business solutions. Provide guidance and oversight to customers to ensure compliance to all applicable DigitalOcean Policies. Collaborate with the Security organization and Infrastructure teams to harden account, platform, and service structures to combat hijackings and compromises. Understand internal tools and processes and leverage those to push automation. Understand and apply legal concepts of fair use as applied to copyright, trademark, defamation, and plagiarism. Assist with developing and maintaining SOPs. What You'll Add to DigitalOcean: Bachelor's Degree or equivalent experience 2 to 4+ years of experience in security operations & incident response roles Experience in one or more of the following areas: policy enforcement user trust, risk, fraud or product abuse investigation network security security operations incident response Understanding of hardware, software, and networking; distributed computing; virtualization; high-performance storage systems; databases; and cloud computing Understanding of TCP/IP concepts, application protocols and knowledge of database structures and working with Unix/Linux. Very strong communication skills, prioritization and multitasking capabilities. Positive attitude with a desire to keep our customers and the internet safe. Relevant certifications, such as CompTIA Security+, Certified SOC Analyst (CSA), or Certified Ethical Hacker (CEH) are a plus. Bonus: Knowledge of Programming/Scripting (Ruby, Python, Bash) Why You'll Like Working for DigitalOcean: We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. #LI-Hybrid This is a hybrid role located in Hyderabad India

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0 years

4 - 9 Lacs

Thiruvananthapuram

On-site

Job Description: Defines the end to end architecture and service design across Digital TV Entertainment ecosystem Technology IT Supply Chain Core Access domains Technical design authority for architecture changes throughout the product delivery lifecycle Technical leadership for the E2E design of new features and platforms Production of end to end HLA High Level Architecture Gathering analysis of functional and non functional requirements Contributes to vendor selection activities where end to end design identifies requirements for new capability Contributes to end to end Entertainment Technology roadmap supported by domain experts Key Responsibilities: Previous experience in developing or designing complex client server systems and a good understanding of both frontend and backend aspects and challenges of an E2E system Knowledge of service oriented architectures SOA microservices and design patterns and technologies used to fulfil these architectures Knowledge of cloud technologies like IaaS PaaS and related emerging trends Good understanding of the DevOps practices including continuous integration continuous delivery and its relation to agile methodologies and incremental development Knowledge of XML and XML related technologies JSON and modern Web standards e g REST HTML5 Experience in writing technical documentation for systems design architecture specifications including the use of UML block diagrams sequence diagrams etc Knowledge of Digital TV technologies STB Middleware platforms and Video Delivery technologies is appreciated but not required including video encoding transcoding CAS DRM video back ends workflows CMS security services search recommendations CDN ad insertion broadband data home networking TV VoD and PVR Exposure to and understanding of Internet TCP IP Systems and Protocols and Unix based systems You will review the proposals prepared by consultants provide guidance and analyze the solutions defined for the client business problems to identify any potential risks and issues You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms You will also coach and create a vision for the team provide subject matter training for your focus areas motivate and inspire team members through effective and timely feedback and recognition for high performance You would be a key contributor in unit level and organizational initiatives with an objective of providing high quality value adding consulting solutions to customers adhering to the guidelines and processes of the organization If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Technical Requirements: Primary skills Technology Media Settop Box DVB Technology Media Video Streaming Additional Responsibilities: Good knowledge on software configuration management systems Strong business acumen strategy and cross industry thought leadership Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Two or three industry domain knowledge Understanding of the financial processes for various types of projects and the various pricing models available Client Interfacing skills Knowledge of SDLC and agile methodologies Project and Team management Preferred Skills: Technology->Media->Settop Box, DVB,Technology->Media->Video Streaming

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25.0 years

0 Lacs

Greater Chennai Area

On-site

Company Description VANTIVA, headquartered in Paris, France and formerly known as Technicolor, is a global technology leader in designing, developing and supplying innovative products and solutions that connect consumers around the world to the content and services they love – whether at home, at work or in other smart spaces. VANTIVA has also earned a solid reputation for optimizing supply chain performance by leveraging its decades-long expertise in high-precision manufacturing, logistics, fulfillment and distribution. With operations throughout the Americas, Asia Pacific and EMEA, VANTIVA is recognized as a strategic partner by leading firms across various vertical industries, including network service providers, software companies and video game creators for over 25 years. Our relationships with the film and entertainment industry goes back over 100 years by providing end-to-end solutions for our clients. VANTIVA is committed to the highest standards of corporate social responsibility and sustainability across all aspects of their operations. For more information, please visit www.vantiva.com and follow us on LinkedIn and Twitter. Job Description Vantiva seeks an experienced Software Developer to work along with a team of engineers that develops software and manages customer engagements covering a wide range of Connected Home's Cable and Telco Broadband Gateways for the worldwide market. In addition, software architecture design/review across multiple platforms will be part of the critical role you play at Vantiva, as our product portfolio diversifies across multiple hardware platforms. In this challenging role you will be responsible for collaborating with team members to develop software features associated with Multi-Services IP Gateways, Smart Home Gateways that are sold in the Service Provider market. You will need to work with and coordinate the efforts of both internal and external (ODC/ODM) resources based in North America, Europe, and Asia. You will need to contribute to overall product design from a software architecture perspective, keeping in mind multiple customer requirements and hardware characteristics across various platforms. In this position, you will be expected to: Be the entry point to Software Development and Test teams for Product Management, Program Management, and Customers for Scoping Requests, formalizing and communicating software development and test plans, driving software deliverables Works in an Agile environment and continuously reviews the business needs, priorities, outlines milestones and deliverables, and identifies opportunities and risks. Define and formalize software plans through writing EPICs and working with architects and engineers to reach Story level detailing. Provide backlog grooming, iteration planning, and defect prioritization collaborating with Scrum Master, Development and Test leads Review product requirements, functional specifications, standards document (RFCs and specs). Create customer relationships by Partnering with Product Management and Program Management, working closely with the customers to understand requirements, test plans and expectations Fully accountable for providing software development and test status external to the Product Unit Work with engineering, product management, business development, and account managers to champion the needs of key customers. Contribute to product design discussions on overall software feature/interop compatibility across different platforms. Have the necessary technical skills to communicate the details of complex Data, VoIP, Gateway, Wi-Fi, and Video features. Communicate regularly with key customers to manage expectations regarding key software deliverables. Drive and manage product qualification and post sales issues that could impact the business. Communicate regularly with customer engineering teams and operations to de-risk deployment issues that will affect deployments of Vantiva products. Facilitate customer feedback into the development and customer engagement process. Lead and mentor a team of software engineers, fostering a culture of innovation and continuous improvement. Develop and maintain project plans, ensuring timely delivery of software products while adhering to quality standards. Conduct regular code reviews and implement best practices for software development within the team. Collaborate with cross-functional teams to align software development efforts with overall business objectives. Stay updated on industry trends and emerging technologies, recommending innovative solutions to enhance product offerings. Manage resource allocation and capacity planning to optimize team performance and meet project deadlines. Participate in customer-facing meetings and presentations to demonstrate software capabilities and gather requirements. The position requires an experienced manager with strong technical and communication skills. Experience in the following areas is highly desirable: IP Networking protocols (IPv4, IPv6, RIPv2, SNMP, DHCP, TFTP, FTP, TCP, UDP). Fiber (xPON), Copper (xDSL, Gfast), DOCSIS, WiFi specifications protocols, test procedures and debugging. VoIP system architectures and network elements. Home Networking Protocols (HNAP, uPNP, RIPv2, TR69, etc) Wireless (802.11b/g/n/ac/ax) including wireless encryption (WPA2, WPA, WEP), WPS, DFS, and WMM OpenWRT and RDK-B Routing Stacks. Agile (Scrum) Development Methodology Programming languages: C, C++, Java Embedded Real-Time Operating Systems (Linux, eCOS) Debug skills covering: IP networking, MGCP/NCS and SIP signaling protocols, DNS, DHCP, TFTP, RTP, Video, routers and routing protocols, data load testing and redundant / fault tolerant configurations. Industry Experience: 15+ years of industry experience as described above. Prior experience with software development of complex systems is a MUST. Experience in working with large NSP/MSOs is preferred Qualifications Required Skills: knowledge on RDK, 802.11 Balance of technical knowledge and project management skills with the ability to manage multiple tasks effectively Proactive, self-starter with high degree of organization, individual initiative, and personal accountability Excellent communication skills with the ability to engage and influence team members and stakeholders to drive collaboration and alignment Expertise with JIRA or comparable Agile tool for backlog grooming and planning Bachelor’s degree in Computer Science, a related field or equivalent practical experience MS project in addition to Jira Additional Information Our most important asset is our People Vantiva’s success greatly relies on our people’s energy, motivation, and talent. We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation. We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all. If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.

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2.0 years

4 - 10 Lacs

India

Remote

Job Post: Inductive Automation Ignition Engineer Location: Kochi Years of Experience: 2+ We are looking for a passionate and skilled Ignition SCADA Engineer to join our Automation & Digitization team. The ideal candidate will have extensive experience in designing, developing, and deploying of solutions based on Ignition platform alongside expertise in PLC programming and IIoT integration. Job Overview This role focuses on developing cutting-edge Industrial Automation and Digitization solutions using Ignition platform. You will work on system development, testing, and commissioning, with opportunities to collaborate on international projects and provide innovative IIoT solutions. Key Responsibilities Development · Design and implement advanced SCADA solutions using Ignition (Vision and Perspective modules). · Integrate Ignition systems with PLCs, HMIs, and IIoT platforms. · Develop custom scripts and templates in Ignition to optimize system functionality and user experience. · Collaborate with clients to understand the requirements. Testing & Validation · Conduct thorough in-house testing and validation using simulation tools. · Validate data integrity and system behaviour across all integrated platforms. Technical Documentation · Prepare comprehensive project documentation, including architecture diagrams, tag configurations, and scripting references. Site Commissioning · Deploy and commission Ignition SCADA systems at client locations. · Provide remote (online) support for deployment and commissioning to customers and internal commissioning teams. Training & Mentorship · Provide training to customers and junior engineers. · Mentor team members on tools, techniques and best practices to foster a collaborative learning environment. Qualifications Education · B.Tech/BE in Electrical, Electronics, Mechatronics, or Instrumentation Engineering. Experience · Minimum of 2+ years of experience in Industrial Automation/Digitization with a focus on Ignition based application development. Skills · Expertise in Ignition SCADA development, including Vision, Perspective, and scripting (Python, SQL). · Proficient in configuring and managing Ignition Gateway, OPC connections, and Tag Historian. · Knowledge of PLC programming (STL, FBD, Ladder) and integration with Ignition SCADA. · Strong understanding of industrial communication protocols (Modbus RTU/TCP, Ethernet IP, PROFINET, OPC UA, MQTT). · Familiarity with IIoT technologies. · Excellent troubleshooting, collaboration, and communication skills. What We Offer · A collaborative and innovative work environment. · Ample opportunities for developing technical and soft skills through training programs. · Travel opportunities for international projects Competitive compensation and benefits package. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹1,000,000.00 per year Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Application Question(s): Have you completed Inductive Automation Ignition Course? What is your current CTC? What is your expected CTC? Total year of experience in this position? Do you have experience in Ignition? Are you ignition certified? Education: Bachelor's (Required) Work Location: In person

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5.0 years

2 - 8 Lacs

India

On-site

Solution Architect - Industrial Automation Experience: 5+ Years Location: Aluva Responsibilities : Develop Optimum solutions based on customer RFQ/tender document. Generating BOQ and cost estimate. Design system architecture and BOM using different architecture development software. Conduct assessments to comprehensively analyse customer requirements and constraints. Determining the scope of the RFQ/Tender, reviewing of preliminary data, deliverables and specifications etc. to determine the scope of work and required contents of the estimate. Attending Prebid meetings and clarifying queries during tendering process. Coordinate with the Suppliers/OEM/Subcontractors for Price quotes and perform assessment on their proposals/Quotes Supporting sales team for providing estimation on time for timely closure. Supporting sales team in providing technical data and clarifications to customers. Requirements : Bachelor of Engineering in Electrical & Electronics Engineering/ Electronics and Instrumentation Engineering/Electronics & Communication Engineering/Any Relevant. 5+ Years Experience in Estimation/Engineering for Industrial Control & Automation Systems with understanding of following. Designing of Projects based on PLC, RTU, SCADA & HMI Systems. Industrial Communication Protocols (Modbus RTU/TCP-IP, Profibus/Profinet etc.) Communication Networks (Ethernet, Fiber Optic, RS232, RS485 etc.) Strong analytical and problem-solving skills. Excellent communication and collaboration abilities in cross-functional environment. Knowledge on PLC/SCADA programming will be an added advantage Job Type: Full-time Pay: ₹200,000.00 - ₹840,000.00 per year Schedule: Day shift Application Question(s): Expected CTC range ? Which all PLC Architecture builder software you have used ? Relevant Experience for this role ? In Which all PLC platform you have working experience ? Do you have experience in BOM & Solution preparation of Industrial Automation ? projects? Work Location: In person

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0 years

0 Lacs

India

On-site

We are looking for a Linux System Administrator who specializes in migrating websites, domains, and email boxes between Linux-based systems. Are you an expert who has passion and motivation to take up challenges and fuel their growth along with us. Requirements: Basic experience with Linux server environments (CentOS, Ubuntu, etc.) Understanding of virtualization and cloud technologies Knowledge of fundamental network and security practices Familiarity with command-line tools and shell scripting Eagerness to learn and grow within a fast-paced team Strong problem-solving and communication skills Key Responsibilities: Assist in migrating websites, domains, and email accounts between Linux / windows servers Monitor server performance and ensure system availability Support virtualization environments (e.g., KVM, VMware, VirtualBox) Work with cloud platforms (e.g., AWS, Google Cloud, or similar) under supervision Implement basic network security measures and assist with regular security audits Install, configure, and maintain network hardware such as switches, routers, and firewalls to ensure stable and secure network operations Troubleshoot issues related to Linux system services and user access Document system configurations and procedures Participate in planning and executing hardware and software upgrades across the network infrastructure Stay updated with the latest networking technologies, protocols (TCP/IP, DNS, DHCP), and best practices Job Category: Development Job Types: Development Schedule:

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3.0 - 7.0 years

10 - 15 Lacs

Pune

Work from Office

Role Description The DWS Chief Operating Office (COO) Team for Chief Administration Office (CAO) is responsible to provide central support for CAO regarding financial & resource planning, business continuity management, governance and business management. We support the CAO division in all strategic initiatives and projects. Your key responsibilities Position Governance overview as Business Coordinator for our Workforce Management tool (Workday), ensure the quantity of positions (aligned to plan / governance decisions) and the quality of data and process agreed positions through to recruitment. Support the Business Management processes like financial and resource planning, Business Continuity Management as well as implementing and supporting governance requests. Support the COO team in all strategic developments, coordinate with Finance, Tax, Compliance, HR, Legal and further specialists across DWS/DB Group. Participate in departmental projects, initiatives and ad hoc tasks as required. Serves as an active participant with internal and external key contacts in asking appropriate questions, interpreting data, and translating into insights and action. Your skills and experience Graduates with good academic records and several years of work experience within corporate financial services industry, Research/Analytics role in other Banks/KPOs etc. Experience in developing and embedding high quality into all areas of workforce reporting, analytical skills, and attention to detail. Basic experience in Business Management tasks like financial & resource planning preferred. Excellent collaboration skills across teams, commitment, and proven capacity to work effectively with minimum supervision and under tight deadlines, structured and self-organized. Excellent skills in summarizing and presenting complex topics in comprehensive manner and good analytical writing skills. German Language Skills (Speak and Write)- Level B2 is preferrable. Advanced knowledge of MS Excel and MS PowerPoint is a must.

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4.0 - 8.0 years

0 Lacs

Kolkata, West Bengal, India

On-site

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Third-Party Risk as a Service (TPRaaS) – Senior As part of our EY- NFS TPRM team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We’re looking for Seniors with expertise in Third-Party Risk Management to join the leadership group of our TPRaaS team . It is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your Key Responsibilities Lead and work closely with the manager in the delivery of Third-Party Risk Management (TPRM) engagements. Assist / Mentor team members in vendor calls / client interactions by providing delivery updates. Perform Quality Checks on work products before delivering it to the end clients. Follow policies and procedures that support the successful implementation of TPRM operating models. Facilitate process walkthrough discussions to document end-to-end business processes and functional requirements. Assess the application of legal and regulatory requirements to clients TPRM practices. Lead/Participate in technology enhancement requirements such as Automation, Data Analytics, AI to support TPRM processes. Assist in the selection and tailoring of approaches, methods, and tools to support service offering or industry projects. Build and nurture positive working relationships with clients to achieve exceptional client service. Contribute to Identifying opportunities to improve engagement profitability. Assist leadership in driving business development initiatives and account management. Participate in building strong internal relationships within GMS Services and with other services across the organization. Skills And Attributes For Success Maintain an educational program to develop personal skills continually. Constantly upskilling as per market trends. Understand and follow workplace policies and procedures. Exhibit initiative and participate in corporate social and team events. To qualify for the role, you must have 4 to 8 years of demonstrated experience with Risk Management across the Third-Party engagement lifecycle (pre-contracting, contracting, and post contracting) and an understanding of the associated organizational infrastructure (e.g., relevant internal controls, business processes, governance structures). Strong understanding of the TPRM framework, Risk Management, Information Security practices. Demonstrate a good understanding of the Contract Risk Review management process. Hands-on exposure to TPRM tools and technology solutions (e.g., GRC enablement solutions, such as Process Unity, Prevalent, Archer, ServiceNow, etc.). Demonstrated knowledge of standards such as ISO 27001/2, ISO 22301, ISO 27018, PCI – DSS, HITRUST, etc. Good knowledge of privacy regulations such as GDPR, CCPA, etc. Good knowledge of regulations such as FISMA, HIPAA, Reg SCI, MAS, etc. Good knowledge of TCP/IP, concepts of OSI layer and protocols, networking and security concepts, Physical & Environmental Security, Asset Security and Identity & Access Management. Good knowledge of OS (Windows / Linux) security, Database security, IT infrastructure (switches, routers, firewalls, IDS, IPS, etc.), Security architecture design, and review. Good familiarity with OWASP, and Secure SDLC standards/frameworks, anti-virus solutions (e.g., Symantec, McAfee, etc.). Good experience in LAN/WAN architectures and reviews. Good knowledge of incident management, disaster recovery, and business continuity management, cryptography. Good to have prior Big-4 experience. Good to have certifications - CISSP, CISA, CISM, CTPRP, CIPP, ISO 27001 Lead Auditor or Lead Implementer Ideally, you’ll also have Project Management skills. Exposure to tools like ProcessUnity, ServiceNow, Archer. What We Look For A Team of people with enthusiasm to develop new skills and knowledge and experience to succeed and inquisitiveness to learn new things in this fast-moving environment. Actively tracks and communicates engagement performance and planning to EY engagement management, ensuring project milestones remain on track and are completed timely. Actively mentors and trains team members on Third-Party Risk Management processes, governance, and frameworks. Works cross-functionally with team members to support and drive a collaborative team environment. Creates and design effective presentations as a means for communicating project and deliverable progress to clients. Performs sophisticated data analyses to understand client s business and identify risk Executes advanced services and supervise staff in delivering essential services. Understands client s business environment and basic risk management approaches Actively participates in decision making with engagement management and seek to understand the broader impact of current decisions. Actively contributes to improving operational efficiency on projects & internal initiatives. What Working At EY Offers At EY, we’re dedicated to helping our clients, from the startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is on education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your progress with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching, and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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0.0 - 2.0 years

5 - 8 Lacs

Pune

Work from Office

Position Scope & Accountability: Manages and coordinates the activities of direct reports Receives guidance from manager Management Responsibility & Functional Contribution: Sets priorities for the team to ensure task completion Coordinates work activities with other managers/leaders Manages the coordination of activities within own team, often including staffing, scheduling, budgeting, and work process Reviews work of team members upon completion for quality, provides coaching and mentoring to team members Problem Solving & Critical Thinking: Identifies technical and operational challenges by analyzing multiple factors and/or leveraging the appropriate resources within or outside the functional area Decision making and problem solving are largely guided by policies, procedures and departmental plans Leadership: Provides guidance to direct reports Drives engineering excellence and foster innovation Recommends changes to process and policies that affect immediate team Influence decisions through persuasion to drive consensus Execute ongoing goal setting, performance and development reviews according to the THRIVE process Define and execute detailed technical training plans according to the workforce planning strategy and learning objectives Collaboration/Relationship Focus: Informs senior management of progress, risks related to key goals and objectives Collaborate across multiple areas and/or with other departments to achieve project objectives Qualification/Requirements: Bachelors degree, or equivalent experience, in Computer Science, Engineering, or related field Experience utilizing Agile and Scrum software development methodologies 0-2 years of management experience Self-motivated, result oriented, problem solving attitude High: collaboration, drive for results, people focus, customer focus Demonstrable understanding of software engineering processes, including awareness of delivery requirements such as time and cost & an ability to recognize and manage performance with a focus on continuous improvement.

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0.0 - 1.0 years

0 - 0 Lacs

Mohali

On-site

Job Summary: Softtrix is seeking motivated and technically inclined individuals to join our team as Network Trainees. This position is ideal for recent graduates who are looking to build a strong foundation in networking and IT infrastructure. The role offers hands-on experience, exposure to live projects, and an opportunity to grow into a full-time position upon successful completion of training. Key Responsibilities: Assist in the setup, configuration, and maintenance of LAN/WAN networks Support the configuration and management of firewalls and other security devices Monitor network performance and assist with basic troubleshooting Help implement and maintain network security protocols Document network configurations, changes, and procedures Collaborate with IT and infrastructure teams for ongoing network operations Required Skills: Basic understanding of network setup and hardware configuration Familiarity with firewalls, routers, and related security tools Ability to identify and troubleshoot basic networking issues Understanding of network security protocols (e.g., TCP/IP, VPN, SSL, IPSec) Strong communication and problem-solving skills Eagerness to learn and grow in a professional IT environment Eligibility Criteria: B.Tech / BCA / MCA / Diploma in Information Technology, Computer Science, or related field 0–1 year of experience (Freshers are encouraged to apply) Certifications like CCNA are an added advantage Job Type: Full-time Pay: ₹5,000.00 - ₹7,000.00 per month Schedule: Day shift Work Location: In person

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1.0 years

0 Lacs

Chennai, Tamil Nadu, India

Remote

We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the first point of contact for technical support requests and will play a critical role in delivering excellent customer service. Key Responsibilities: INTERNATIONAL VOICE / NON-VOICE IS MUST Technical Support: Provide first-level support for IT issues including hardware, software, network, and operating system problems. Respond to incoming service requests via phone, email, or ticketing system, logging them and prioritizing them appropriately. Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other end-user devices. Assist with password resets, account lockouts, and other user access issues. Incident Management: Log, categorize, and prioritize incidents and service requests based on severity and urgency. Escalate unresolved issues to second-line support or other relevant teams. Track, monitor, and provide status updates on open service requests and incidents. Software & Hardware Installation and Configuration: Install, configure, and maintain software applications and hardware devices for users. Assist in setting up new users’ accounts and workstations. Knowledge Base & Documentation: Document troubleshooting steps, solutions, and procedures in the knowledge base for future reference. Provide end-users with self-help guides and FAQs to resolve common issues independently. Customer Service: Provide excellent customer service by maintaining a professional and courteous demeanor while interacting with end-users. Ensure issues are resolved within agreed-upon Service Level Agreements (SLAs). System Monitoring and Maintenance: Assist in monitoring system performance and help prevent potential issues by conducting routine maintenance tasks. Support software updates, patches, and system upgrades as directed by the IT team. Required Qualifications: Education: High school diploma, Associate’s degree, or relevant certifications (e.g., CompTIA A+, ITIL Foundation, or equivalent). Experience: Proven experience (1-2 years) in a technical support or service desk role. Technical Skills: Familiarity with common operating systems (Windows, macOS, Linux). Basic knowledge of networking concepts (DNS, TCP/IP, VPN, etc.). Experience with Active Directory, email clients, and remote desktop tools. Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar). Basic understanding of hardware troubleshooting (PCs, laptops, printers). Key Competencies: Strong problem-solving and troubleshooting skills. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Strong time management and multitasking abilities. Attention to detail and ability to maintain accurate records.

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3.0 years

0 Lacs

Kolkata, West Bengal, India

On-site

We are seeking a skilled Software Engineer with expertise in Routing and Filtering to build secure, scalable network-level security features. You'll design and develop components that inspect and filter data across complex topologies. This role involves working with low-level protocols and enhancing threat prevention. Collaborate with top engineers to deliver high-performance cybersecurity solutions. Key Responsibilities: Design, develop, and maintain core modules responsible for network traffic routing and filtering Implement deep packet inspection, packet filtering, and routing logic using C/C++ Apply regular expressions to parse and analyze traffic patterns Integrate and support security protocols like TLS in traffic filtering and inspection mechanisms Work with protocols such as TCP/IP , UDP , HTTP/S , and DNS to implement secure communication Ensure software quality through unit testing, code reviews, and automation Collaborate with QA, Product, and Security teams to validate performance, security, and reliability Participate in threat modelling and assist in identifying potential attack vectors within network flows Optimise code for performance-critical environments in Linux/Unix systems Contribute to technical documentation and maintain clear architectural records Troubleshoot and resolve software defects related to packet routing and filtering Adhere to high-quality work standards Responsible for maintaining the Confidentiality, Integrity and Availability of Vehere’s information assets, including business-critical information. Skills and Experience: BE/BTech in Computer Science, Electronics, or a related technical field 3-6 years of hands-on experience in systems or network-level software development Strong proficiency in C/C++ programming Experience working with Regular Expressions for pattern matching and filtering use cases Solid understanding of Basic Security Protocols like TLS , with experience integrating or analyzing encrypted traffic Deep understanding of Network Protocols (TCP/IP, UDP, HTTP, DNS, etc.) Experience developing for Linux/Unix platforms , including socket programming and shell scripting Knowledge of firewall technologies, packet filters, DPI (Deep Packet Inspection) or similar networking/security systems is a strong plus Familiarity with packet capture tools (Wireshark/tcpdump) and network debugging techniques Good grasp of cybersecurity principles, threat detection, and secure coding practices Familiarity with Git , CI/CD pipelines, and modern development practices Strong communication and collaboration skills Bonus: Knowledge of MITRE ATT&CK , OWASP , or experience in building security-focused products

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2.0 - 5.0 years

1 - 3 Lacs

India

On-site

Install, configure, and maintain operating systems, application software, and system management tools. Monitor system performance and troubleshoot issues to ensure high availability and reliability. Implement security measures to safeguard sensitive data and maintain compliance with relevant regulations. Perform regular system backups and ensure data recovery processes are in place. Manage user accounts and permissions, ensuring appropriate access controls are implemented. Collaborate with IT team members to develop and implement IT policies, procedures, and best practices. Assist in the planning and execution of system upgrades and migrations. Provide technical support and guidance to end-users and other team members. Maintain documentation for system configurations, processes, and troubleshooting procedures. Stay updated with the latest industry trends and technologies. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). 2-5 years of experience as a System Administrator or in a similar role. Proficiency in Windows and Linux server environments. Experience with virtualization technologies (e.g., VMware, Hyper-V). Knowledge of network protocols and services (DNS, DHCP, TCP/IP). Familiarity with cloud services (e.g., AWS, Azure) is a plus. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Relevant certifications (e.g., CompTIA, MCSE, RHCE) are a plus. For more details:- Aithisya.C -9944490718 Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Night shift Work Location: In person

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5.0 years

0 - 0 Lacs

Amritsar, Punjab, India

Remote

Experience : 5.00 + years Salary : CAD 4012-4320 / month (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Contract for 12 Months(40 hrs a week/160 hrs a month) (*Note: This is a requirement for one of Uplers' client - A funded, fast-growing InsurTech platform building digital solutions for the insurance industry.) What do you need for this opportunity? Must have skills required: CI/CD, Liquibase, Redis Cache, SonarQube, Angular 14+, Java 11, Micro services, Spring Boot, Unit Testing, AWS, Docker, Git, Postgre SQL A funded, fast-growing InsurTech platform building digital solutions for the insurance industry. is Looking for: About Role: As a Sr Full Stack Engineer, you should be self-motivated, creative, proactive, and able to thrive in a fast-paced environment involving multiple applications and diverse technologies. You will work closely with developers, Product Management, and other team members throughout the Software Development Life Cycle (SDLC), ensuring alignment to coding standards and meeting both technical and client needs. Your role will involve orchestrating full lifecycle projects from design to implementation, utilizing your expertise in Angular, Java, Spring Boot, microservices, and RESTful API patterns to develop high-quality applications. Collaboration with cross-functional teams is essential to deliver innovative solutions with high level of quality, while maintaining a strong understanding of SDLC processes and methodologies to drive efficient development practices. You'll be reporting directly to Director of Development. About the Product :PolicyBound is an InsurTech (insurance technology) startup that's developing a Saas based platform to enable insurance agencies and brokers to grow in the digital age. Key points: They focus on commercial insurance lines, not personal or life insurance They're building an end-to-end product that doesn't currently exist in the market Their parent company is an insurance agency in the United States The platform will allow multiple agencies to be onboarded and use their solution Responsibilities Implement the roadmap for legacy modernization as per the defined priorities and dependencies To work as a full lifecycle software developer and should have experience in SDLC including coding standards, code reviews, source code management, build processes, testing and value of metrics and incremental delivery. Design and develop solutions that meet the functional and non-functional requirements Meeting both technical and client needs. Familiarity with windows, linux operating systems, common software development tools like editors, build systems, Git, Bitbucket Designing, developing APIs, prepare effort estimation of work, team management and support Good interpersonal skills and coordinate & work with various customers from technology & business teams. Open to assist junior members if required & provide support to QA and UAT test team. Flexible to support Prod and work on critical issues from production. Must take responsibility and ownership of components/processes within the team and mentor the team members. Skills And Qualifications Minimum 8 years of experience required Minimum 6 years of experience with Java 11, SpringBoot 3.X and Microservices, PostgreSQL Minimum 6 years of experience with Angular and 2+ years with Angular 14 (implementation of stand alone components, performance improvement) Others: Redis Cache, Liquibase, Docker/ Kubernetes, SonarQube, Linters. Experience in JavaScript, Angular (14+ required), TypeScript, and related technologies using Visual Studio Code for IDE Experience with Java Backend API technologies (required): Java (JEE/Spring Core/ Spring & Spring Boot), Microservices, JPA and/or design techniques and tools and Any DB, Cloud -Azure/AWS. Knowledgeable in reactive programming, particularly RxJS, for managing asynchronous data and events in Angular apps. Knowledgeable in HTML5 and CSS3 for crafting responsive and visually appealing UIs. Experience developing RESTful API patterns and Microservices. Proven knowledge of HTTP/HTTPS protocol and TCP/IP networking. Experienced in writing unit test cases, use cases, and complete Unit testing. Experience developing and scaling SaaS software solutions Knowledge of Object Oriented Design, Design patterns, Architecture and Application Integration Strong experience in architecting scalable applications that can support 1000+ users at a time. Hands-on experience with distributed tech stack with modern tools of development Hands-on experience with core dev-ops tooling and best practices and manage this at a platform level. Hands-on experience with automated test frameworks – Cypress, Jasmine, Karma etc. & Test-Driven Development Experience in managing the deployments and build frameworks. Familiar with state management libraries (e.g., NgRx, Akita) to handle application state. Experienced with modern development tools (Bitbucket, Git, CI/CD, Docker) and Agile methodologies. Soft Skills Can work independently Has experience working with QA, DevOps and Product teams across different time zones. Clear communication skills, including asynchronous tools to ensure flow of communication. EST hours overlap required: Noon EST (daily) and 1 PM EST (occasionally) Interviews : 2-3 Rounds How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

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0 years

5 - 6 Lacs

Noida

On-site

Job Description Summary The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at GA level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business. The Customer Support Solutions Lead Engineer provides support to GA regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&D teams as required to solve customer requests and define best practices for 1st class customer support. Job Description The Customer Support Solutions Lead Engineer is responsible to support GA regions on the following topics: Design of solutions for Substation control, Protection and Monitoring for innovative projects, identification of the conformity of standard solutions with customer requirements, and of the possible specific developments and customization of SA product portfolio Design of demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects Differentiate GA offer and bring the most attractive offering to customer needs in term of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management. Define engineering strategy, for the design of the system architecture regarding interfaces with the primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all the critical features, optimization of system functions for protection, control, maintenance, data modeling. Audit the project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, data bases, validation plans, ... Consolidation of application libraries with customer use cases and design templates to be shared with GA Sales, Tendering, Operations, and GA partners in the regions. They will include architectures with corresponding use cases, templates of design documents, data base templates for electrical and graphical data, … Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations. Site investigations, lead of taskforces on strategic projects His/her missions cover the complete GA PAC portfolio of products and solutions: Distributed and digital control system DS Agile, including C264 BCU, aView HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500… Engineering and maintenance tools, Cyber Security solutions and services Applications of electrical network management. Qualifications/Requirements Bachelor’s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering Very strong experience of leading technical project execution in grid automation portfolios Good knowledge of Power System and Substation Control & Protection Applications for Transmission, Generation, and Industry segments Excellent written/oral communication and interpersonal skills, customer focused. Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet Strong analytical skills with ability to identify and explain critical issues. Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders, and clients. Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety. Willingness and ability to travel 25% of the time. English (written/spoken) mandatory for the position. Nice to Have: Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others. Demonstrated strategic awareness combined with tactical implementation capability. Six sigma/lean Additional Information Relocation Assistance Provided: Yes

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10.0 years

11 Lacs

Greater Noida

On-site

Communication expert in terms of technical communication and we'll versed with TCP, Bluetooth, Radio frequency etc. Contact Details Mail - hr@eppeltone.in WhatsApp - 7292050241 Job Types: Full-time, Permanent Pay: Up to ₹1,120,875.45 per year Benefits: Internet reimbursement Schedule: Day shift Experience: as a communication expert: 10 years (Preferred) Work Location: In person

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2.0 - 8.0 years

3 - 6 Lacs

Noida

On-site

Join our Team About the Opportunity We are seeking a skilled Telecom Network Operations Center (NOC) Engineer to join our dynamic team. In this critical role, you will be responsible for alarm monitoring, alarm analysis, operation and maintenance, and troubleshooting across multiple telecom nodes including RAN, Core CS, Core PS, IP, and IMS. This position offers an exciting opportunity to work with cutting-edge technologies spanning 2G to 5G, ensuring high service availability and excellent customer experience through proactive network management and rapid incident resolution. What You Will Do Monitor alarms and analyze network events to quickly identify and troubleshoot issues across RAN, Core CS, Core PS, IP, and IMS nodes. Perform operation and maintenance activities including node health checks, backups, configuration changes, and fault management. Troubleshoot and resolve hardware and software issues on Ericsson baseband equipment and other telecom network elements. Manage and resolve network incidents, ensuring timely restoration of services to meet SLAs and maintain a low Mean Time to Repair (MTTR). Utilize alarm monitoring tools such as CITRIX, Putty, EMS, and Netcool for effective network surveillance. Collaborate closely with field teams to handle hardware failures, node unreachable issues, and other field-related activities. Follow ITSM ticketing procedures: actively supervise ticket queues, document incident details, actions taken, and resolutions. Communicate effectively with internal teams and external vendors for issue escalation and resolution. Conduct routine maintenance tasks, including system updates and preventive checks. Adhere to and contribute to the improvement of Standard Operating Procedures (SOPs). Proactively detect potential failures and engage Incident Managers or automated systems to prevent or minimize service impact. Skills You Bring Strong telecom knowledge across 2G, 3G, 4G, and 5G service flows and interfaces. Hands-on experience with Ericsson baseband hardware and configuration. Proven expertise in NOC operations, alarm handling, change management, fault diagnosis, and configuration management. Familiarity with network monitoring and management tools such as CITRIX, Putty, EMS, and Netcool. Solid understanding of networking concepts including TCP/IP, DNS, DHCP, VPN. Good knowledge of IP networking protocols: OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, and Segment Routing. Understanding of switching technologies and protocols: VLAN, STP, RSTP, MSTP, VRRP, HSRP. Experience with ITSM frameworks, incident management, and working within SLA environments. Strong analytical, problem-solving, and logical thinking abilities. Excellent communication and documentation skills. Ability and willingness to work in shifts, including nights, US shifts, and weekends. Proactive approach to identifying and resolving network incidents to maintain service continuity and customer satisfaction. Qualification Required: Min Qualification : B.Tech Experience : 2 to 8 years

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1.0 years

6 - 7 Lacs

Noida

On-site

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - High school or equivalent - Bachelor’s Degree from an accredited university or equivalent - Excellent customer facing skills - 1+ years of experience troubleshooting skills in a multi-user high availability environment - 1+ years of experience with PC hardware troubleshooting, repair, deployment, and liquidation - 1+ years of computer networking experience - Ability to identify and proactively resolve or escalate issues - Willingness to learn and apply new procedures and technology - Proficient in English As an ITS Support Associate, you'll be the go-to expert for Amazon's global corporate employees’, providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted. Amazon’s ITS Support Associates are committed, dependable and customer focused on the IT experience, ensuring our employees have the tools and resources they need to stay productive and efficient. ITS Support Associates have a solid understanding of IT standards, systems and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly, communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity. Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and understanding their unique IT needs and providing personalized support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape. Key job responsibilities Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits Help train and onboard new team members and Amazonians Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide. Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional. If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Associate at Amazon! Bachelor’s degree in Computer Science or IT related field CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP Experience with audiovisual, video conferencing or event support Experience in Active Directory and Windows Server backup solutions Understanding basic concepts of information security Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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2.0 years

1 - 2 Lacs

India

On-site

Job Summary: We are seeking a dedicated and detail-oriented IT Executive to manage day-to-day IT operations including hardware troubleshooting, network support, CCTV maintenance, server backups (including NaaS), IT inventory tracking, vendor coordination, and employee onboarding for IT assets. The role also includes setting up and configuring emails via Microsoft Outlook and ensuring timely maintenance of the IT Register. Key Responsibilities: 1. Hardware Support & Troubleshooting Diagnose and resolve hardware issues for desktops, laptops, printers, and peripherals. Perform system upgrades, installations, and routine maintenance. Maintain asset health and suggest hardware replacements as needed. 2. Networking & CCTV Manage LAN/WAN configurations, switch/router setup, and basic firewall rules. Monitor and maintain the office internet and network uptime. Maintain and troubleshoot IP-based CCTV camera setups and ensure recording storage is functional and secure. 3. NaaS Server & Data Backup Coordinate and monitor scheduled server backups (local/cloud/NaaS). Ensure data integrity and recovery processes are in place and tested. Escalate backup failures to appropriate stakeholders and vendors. 4. Inventory & Asset Management Maintain and regularly update IT asset inventory including laptops, desktops, software licenses, and peripherals. Conduct physical audits and ensure alignment with the IT Register. Tag and document new assets as part of onboarding and maintain handover records. 5. Vendor Coordination Liaise with IT hardware, software, and service vendors for timely delivery, AMC, and support requests. Raise purchase requests and follow up on pending issues or procurement. 6. IT Onboarding & Outlook Configuration Set up new employee systems with required software, email credentials, and access. Configure and troubleshoot Microsoft Outlook (POP/IMAP/Exchange settings). Support employees with day-to-day application and access issues. 7. Documentation & Compliance Maintain IT Register, log IT incidents, and track resolutions. Ensure adherence to internal IT policies, data security standards, and compliance guidelines. Key Skills Required: Knowledge of Windows OS, basic networking (TCP/IP, DNS, DHCP) Familiarity with NaaS or cloud backup tools Experience with CCTV systems and video storage solutions Proficiency in Outlook configuration and troubleshooting Strong coordination and communication skills Familiarity with IT asset management software is a plus Qualifications: Bachelor’s degree in IT/Computer Science or a related field Minimum 2–4 years of relevant experience in IT support roles Certifications like CompTIA A+, N+, MCP, or similar are preferred Job Type: Full-time Pay: ₹15,000.00 - ₹22,500.00 per month Shift: Day shift Work Location: In person Expected Start Date: 01/07/2025

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