Tagetik Support Consultant

Responsibilities:

• 5+ years of experience in finance technology or consulting, with at least 58 end-to-end EPM implementations as a solution architect or lead.

• Hands-on experience with CCH Tagetik or other leading EPM tools such as Oracle EPM, OneStream, or Anaplan.

• Deep functional expertise in financial close, consolidation, planning, budgeting, forecasting, and financial reporting.

• Deliver post-implementation support for CCH Tagetik, including incident resolution, and change requests.

• Manage the ticket lifecycle: assign, monitor, resolve, and escalate support issues while maintaining SLAs.

• Serve as a client point of contact, proactively identifying issues, delivering resolutions, and managing expectations.

• Lead and collaborate with global delivery teams across North America, Europe, India, and Singapore.

• Train and mentor junior team members; contribute to knowledge management and process improvement.

• Participate in release management, patch deployment, configuration changes, and user training.

• Translate business and technical requirements into scalable support models and system fixes.

• Document and track issues and solutions to improve future response times and reduce repeat incidents.

• Conduct root cause analysis and drive system stability through proactive monitoring and adjustments.

• Participate in ongoing enhancement projects and drive continuous improvement for supported solutions.

Preferences:

• Proven experience working within a global delivery model, coordinating with remote teams across time zones.

• Excellent client-facing and problem-solving abilities, with strong communication and stakeholder management skills.

• Strong ability to document solutions, lead meetings, and translate technical details into business-friendly language.

• Adaptable and eager to learn new technologies, tools, and delivery methodologies.

• Bachelors degree in a relevant field or equivalent practical experience.

• Willingness to travel up to 80% as needed.

• Location: Bangalore/Chennai/Pune/Noida/Jaipur