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System Admin

System Admin

ATC

3 - 8 years

5 - 10 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

Service management Helpdesk Information security Active directory Healthcare Troubleshooting CCNA microsoft Analytics Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

DETAILS

The company:

Our client is a leading healthcare IT company dedicated to providing a comprehensive technology platform that addresses critical needs in healthcare organizations, including managed services, data orchestration, analytics, artificial intelligence, technology infrastructure, and information security. Operating in a remote structure for most roles, the end-client prioritizes flexibility, work-life balance, and a collaborative, inclusive work culture.

The role:

The IT Support Technician role is the face of Focus Solutions for our MSP clients in the Kansas City, MO, metro area. The ideal candidate will excel in end-user support as well as some degree of support for devices, servers, and networks. This role also involves engaging/updating client stakeholders as needed.

KEY SKILLS

(3+ years):

Helpdesk/IT Support
Desktop/Server Support
Network Support Basic (TCP/IP, DHCP, DNS, Routers/Switches, etc.)
AD Support Basic (PW Resets, Assigning Users/Permissions, etc.; AD, AAD, Entra)
AD Support Azure Active Directory (AAD)
AD Support Azure Entra ID
Microsoft 365
Microsoft 365 - Rollouts
Virtualization (VMWare, Hyper-V, etc.)
Service Management Tools (ServiceNow, JIRA, etc.)
End Point Management Tools (MECM, SCCM, WSUS, etc.)
Roles working with Client Stakeholders

DESIRABLE CERTIFICATIONS:

Microsoft
Azure Administrator Associate (AZ-104)
Modern Desktop Administrator Associate (MD-102; Microsoft 365; Formerly MD-100, MD-101)
Messaging Administrator Associate (MS-203; Microsoft 365)
Teams Administrator Associate (MS-700; Microsoft 365)
Identity and Access Administrator Associate (SC-300; Azure AD, Entra)
Security, Compliance, and Identity Fundamentals (SC-900)
Fundamentals (AZ-900 / MS-900)
General
CompTIA A+
CompTIA Network+
CompTIA Security+
CCNA

PREFERRED SKILLS:

Healthcare domain
Healthcare software applications (EHR, EMR, etc.)
MDM (InTune, Mobile Devices, etc.)
Network Security
Network Security -- Azure

RESPONSIBILITIES:

Advanced Troubleshooting and Escalation Support
Identity and Access Management (IAM)
Tools: Entra ID / Azure AD, Microsoft Defender for Identity, Azure AD Connect, SAML/SSO integration understanding
Microsoft 365 Service Administration
Tools: Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, Compliance Center (DLP, retention, audit)
HW/SW support escalating if needed to T3 regional teams.
Set up, configure, and adjust software on desktops and workstations. Patch as necessary.
Work directly with users at their locations to address and solve technical challenges that cannot be addressed remotely.
Develop and update SOP and IT Troubleshooting documentation.
Delegate persistent problems with suitable internal groups or 3rd Party Vendors until resolved.
Remain informed about current developments and industry standards in IT Healthcare domain.

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System Admin