Technical Writer

Job Description

The Technical Writer III will be responsible for: Developing detailed worker procedures documentation for changed business processes resulting from technology modernization and other changes. Updating instructional manuals and informational brochures in plain language. Collaborating with subject matter experts to gather information, reviewing processes and data flows in multiple technology tools. Translating complex information into user-friendly, accessible content using text and visual representations. Experience maintaining and updating technical documents. Experience creating content to educate and instruct an audience with varying levels of baseline knowledge about a complex subject. Experience curating and organizing information into reference documents. Ability to evaluate current content and identify opportunities for process and procedure improvements. REQUIRED SKILLS: (Need Majority; 5+ Years) Bachelor s degree or comparable professional experience in insurance and other employee benefits administration or related field. 5 or more years of experience as an effective technical writer, including writing documentation and procedural materials for multiple audiences. NICE TO HAVE SKILLS: Superior written and verbal communication skills, with a keen eye for detail Proven ability to handle multiple projects simultaneously, with an eye for prioritization Self-motivated, self-disciplined, and able to work with minimal supervision Ability to quickly learn and understand complex topics and make them easily understandable in text, graphs or diagrams, and pictures Ability to review and/or copy edit content developed by others and work collaboratively with cross-functional teams