385 Support Services Jobs - Page 7

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for . Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This job is responsible for reviewing property claims tasks as per defined peril types basis from images/documentation received from the vendors. Damage details are shared virtually with the team and the primary responsibility for the team member is to accurately update the details into the tools and systems and maintain high levels of accuracy when updating data fields. This would require the resource to have a good understanding of the types of the homes and the material(s) used in the exterior and interior of the home & surrounding dwellings. Key Responsibilities Review virtual images and documentation received from vendor Accurately identify relevant data fields and inputs which are needed to be updated into the system and tools relative to the claim Able to differentiate between different aspects of the information shared and accordingly update relevant details in the system (.e.g. structures / materials) Do a thorough review of the documentation and capture relevant details to help create a pre-filled template for downstream teams to review Ensure the accuracy of the pre-fill are at set standards to reduce re-work increase straight through processing Return any claims for . Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We are looking for a passionate and inspiring leader to lead our APAC escalation team who works with our Support Leadership, Account Management, Product Management, and Development teams to ensure that our customer voice is heard. Externally, this role will work with key strategic customers and partner experts to coordinate and drive the resolution of critical issues. This position will identify areas for continuous improvement, contribute to processes and frameworks, and, most importantly, develop world-class escalation managers. This role will also carry a limited number of escalation cases while leading the team. Atlassian is looking for a Head of APAC Escalation Management. Youll be part of the Critical Customer Response leadership team that ensures our customers receive an unparalleled experience. As the Escalation Management leader, you ll lead a regional team charged with managing the Support engagement of our strategic customers during their most critical support moments; assessing crucial themes, educating and influencing internal and external teams, and driving customer challenges towards resolution. You will report to our Head of Incident and Escalation Management. More about our team Our team is filled with top-notch escalation managers building a legendary escalation management practice to provide exceptional customer experiences. We challenge one another every day and hold ourselves accountable for our work, product, and customers overall success. We all enjoy the interactions with the customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian. We wake up every morning asking ourselves how we can improve the customers experience, the quality of our product, the quality of our escalation team, and ourselves. We are not scared of challenges, nor do we back down or get deterred by challenging problems. When problems seem the hardest, we are at our best, pushing harder for the root cause and a solution. We are a combination of passion and persistence. We feel that through our roles, we can positively impact millions of end-users and their experience with Atlassian products. Like what we stand for? Make this your everyday. Our teams great, but weve got room for one more if youre interested. ","responsibilities":" What will you do? Lead and develop the APAC team of Escalation Managers. Helped define and optimize escalation management strategy by partnering with peers and a broad range of leaders across the company. Create and manage operations systems, rigor, and rituals. Advancing tooling capabilities to support the strategy delivery. Drive critical customer escalations towards resolution through your team or by directly engaging with customers. Drive product changes, identify and ensure the execution of long-term improvement plans, represent the voice of our most strategic customers, and be the catalyst of change. Promote the right outcome by resolving our customers critical situations through effective partnership. Create an environment built on trust where you are seen as the Escalation Management expert and advisor to customers and Atlassian team members alike. Your background 8+ years of experience managing enterprise-level escalations. 8+ years of experience in technical teams (support, services, or success) at an Enterprise tech company. Significant experience working and partnering with large Enterprise/Strategic accounts. Demonstrated experience driving the execution of strategies you devised. Deep curiosity and commitment to seek out and resolve problems, share root cause analysis to our customers, and strategize on preventing similar issues in the future. Experience working and partnering with customer-facing teams such as Customer Success, Sales, and Technical Account Management. Demonstrated experience with hiring, resource planning expertise, and implementation of professional development programs, growing leaders and individual contributors. Demonstrated experience building a customer-centric culture that advocates for the customers needs. Exceptional behavioral assessment capability and the ability to teach this to others. A strong learning orientation and examples of high rates of professional growth.

We are looking for an analyst for our Client Services Operations team which performs, Data extraction, Data analysis on financial models and financial valuation reports along with report updates and various support services. The team undertakes research and collects financial and business data based on the request from the internal Kroll business units. The relevant financial and business data is collected through various publicly available sources and Kroll proprietary files. Pursuant to the collection, the data is summarized in the format prescribed by the Kroll business units. The team also undertakes subsequent analysis with respect to the completeness of the data and verification of accuracy of the information. This enables the business units to have easy access of information / data as available at various sources. Analyst will perform research and analyze financial information to help company make well informed commercial decisions, conduct research, and monitor financial movements. The day-to-day responsibilities include but are not limited to: Conduct investigations and analyses to evaluate client profiles in line with CIP standards, focusing on CDD and EDD globally. Perform research on Politically Exposed Persons, sanctions, adverse media, and screenings using tools like World-Check, Regulatory Data Corp, and LexisNexis. Prepare compliance-ready plausibility statements and manage periodic reviews, onboarding, and event-driven assessments. Analyze financial data to highlight exceptions or variations proactively. Maintain databases and fixed asset models/templates, ensuring adherence to client and business unit guidelines. Ensure high-quality deliverables (>99% accuracy) within stipulated timelines (24-48 hours or as per TAT). Collaborate in team huddles, resolve discrepancies, and contribute ideas for workflow and process improvements. Review deliverables prepared by Analysts, maintaining high-quality standards and compliance adherence. Essential traits: Bachelor s degree (preferably in BAF, BFM, B. Com, B. Tech, BMS, BBI, BBA, etc. ) or a Master s degree in Finance or Accounting. MBA or MMS from an accredited college or university. 1-4 years of experience/ skill set in Due Diligence, KYC operations, Customer due diligence, with a passion for data. Possessing working knowledge of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). Strong research background using both primary and secondary public databases. Proficiency in identifying Politically Exposed Persons, sanctions, adverse media, and name list screening using third-party applications such as World-Check, Regulatory Data Corp, and LexisNexis. Drafting detailed plausibility statements. Good understanding of US/EU/APAC regulatory requirements Attention to details Self-starter capable of working under pressure with a high level of accuracy. Excellent communication skill Team player with the ability to build relationships and partnerships. Highly independent, motivated, and able to work independently. Proven ability to manage and prioritize multiple complex tasks with minimal supervision. Advanced expertise in regulatory frameworks and client onboarding standards (CIP, CDD, EDD, AML/KYC). Preferred: To have CAMS (Certified Anti-Money Laundering Specialist) or CKYCA (Certified KYC Associate) certifications or Globally Certified KYC Specialist (GO-AKS) certification About Kroll In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity not just answering all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you ll contribute to a supportive and collaborative work environment that empowers you to excel. Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, MA, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally and encourage our people to do the same. Kroll is committed to equal opportunity and diversity, and recruits people based on merit. In order to be considered for a position, you must formally apply via careers. kroll. com #LI-JC1 #LI-Hybrid

Job Description: Essential Job Functions Supervises functional areas or department account leads on smaller sized or segment of larger accounts to ensure that business solution objectives are met. Develops demand forecasts with account teams to assist functional areas or departments in planning and delivering end-to-end services. Works with functional areas or departments to interpret and plan projects or workload forecasts. Identifies and oversees resolution of account specific service problems including prioritizing work requests. Monitors and approves expenditures for accounts in line with the established policies and procedures. Oversees spending for adherence to budget, recommends variances as needed. Works closely with management team, lines of service and clients to help manage complex relationships between delivery and consumer groups to ensure good client relations. Identifies and monitors service improvements to increase customer satisfaction. Supervises and ensures delivery of projects meet client and company expectations and needs. Partners and collaborates with functional areas or departments to integrate new, enhanced and existing service offerings for accounts. Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers, and terminations to manager. Basic Qualifications Bachelors degree or equivalent combination of education and experience Bachelors degree in business administration, engineering, information systems or related field preferred Six or more years of support services, project, or program experience Two or more years of leadership experience Experience working with the technology industry Experience working with company products and operating systems Other Qualifications Good project management skills Good analytical and problem solving skills Good interpersonal skills to interact with customers and team members Good communication skills Leadership and organizational skills Ability to work in a team environment Willingness to travel Work Environment Office environment Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Title: Service Desk Coordinator Location: Pune office Department: Support / NOC / Service Desk Rotation: Yes - work is in rotational shift Reports to: Service Desk Manager Job Summary: The Service Desk Coordinator is responsible for monitoring the support ticket queue, ensuring tickets are promptly assigned to the appropriate teams or personnel, and tracking resolution progress to ensure SLAs are met. This role acts as a central point of coordination for day-to-day ticket flow and escalations, ensuring smooth operations and high customer satisfaction. Key Responsibilities: Monitor incoming support tickets, chats and calls in real-time across all support channels. Assign tickets to appropriate teams or personnel based on priority, category, and expertise. Track ticket progress and follow up with teams to ensure timely resolution within SLA. Escalate issues proactively when delays or bottlenecks are identified. Communicate with customers regarding ticket updates, when needed. Maintain ticket hygiene (correct categorization, tags, status, and timely closure). Prepare and share daily/weekly reports on ticket volumes, SLA compliance, and pending issues. Coordinate handoffs during shift changes. Assist in updating documentation and processes for better ticket flow. Requirements: Proven experience in a support/helpdesk/NOC environment. Strong understanding of ticketing systems (e.g Hostbill, WHMCS, Zendesk etc.). Excellent coordination and communication skills. Good understanding of IT / Cloud infrastructure and support categories. Highly organized with an eye for detail and follow-through. Willing to work in shifts, including nights/weekends (if applicable). Preferred Qualifications: Bachelor's or Master's in IT/Computer Science Experience in hosting, cloud, or managed services industry. Knowledge of SLAs and escalation matrices.

To Apply - FIll the form (Mandatory) - https://forms.gle/8yjm1MKzTRrWyqyV7 Job description Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.As a Team Member in our Business Support Management position, you will be integral to providing essential support services to JPMorgans global trading and investment banking operations. Your responsibilities will include managing expense processes in line with the firms Expense Policy, facilitating business change management by overseeing technology provisions and employee transitions, and supporting recertification processes for access management. Additionally, you will centralize resource management efforts, focusing on talent development and evaluation, while also coordinating various administrative functions such as space planning, move management, and business continuity. Job Responsibilities Focus is primarily on the Expense Management responsibilities of submitting invoices as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures. Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team. Act as a subject matter expert and is able to guide and mentor the team members. Effectively handle escalations and find appropriate resolutions. Proactively take on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization. Partner with global counter-parts and Global Supplier Services teams. Implement process improvements and efficiencies Required qualifications, capabilities, and skills Strong communication skills , both verbal and written - ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures. Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) and with an appreciation of the importance of process and a robust control framework. Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required. Self-starter , work independently whilst also operating effectively in a team based environment. Capable of multi-tasking and managing a demanding workload. Analyze and problem solve. Preferred qualifications, capabilities, and skills Bachelor s degree (or equivalent experience) Proficiency in Excel, PowerPoint, Word, Access Demonstrated ability to work as team player, and to develop alternative solutions to complex problems Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts. Role: Operations Industry Type: Financial Services Department: Customer Success, Service & Operations Employment Type: Full Time, PermanentRole Category: Operations Education UG: Any Graduate PG: Any Postgraduate

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree

CSS is industry-leading expertise with the highest customer satisfaction to support organization s business every step of the way. Available to work in 24X7 capability. Strong Performance tuning skills - Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c. Experience implementing high availability features of Oracle Database. Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be added advantage. Database Installation and Configuration: Install, configure, and upgrade Oracle databases on OCI infrastructure according to best practices and organizational requirements. Experience using Oracle Data Guard / Fast Start Failover Knowledge or experience with Oracle Multitenant (CDB/PDB) Knowledge or experience with Oracle GoldenGate Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. 10+ years of experience with Oracle Database as an DBA/Consultant/Support Engineer. BE/BTech and/or MS in Computer Science or equivalent preferred. Oracle OCP DBA / OCI / ADB Certification - Preferred. Travel will be required to the client locations. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Team Lead I is responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. The Team Lead I is responsible for understanding contact center metrics and implementation of strategic goals and processes. Key Responsibilities Have the leadership capacity to lead larger customer contact center teams Have clear understanding of roles in supporting departments Handle stretch assignments designed to increase business acumen Participate in strategic development/succession planning meetings Develop/Execute strategic action plans designed for specialists Measure and monitor the effectiveness of educational deliverables Maintain productive working partnerships with various departments Manage relationship between various operational and support departments Create high performance environment for .

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).

Job Description Title Test Analyst Department ISS DELIVERY - DEVELOPMENT - GURGAON Location GGN Level 2 We re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our ISS Delivery team and feel like you re part of something bigger. About your team The Investment Solutions Services (ISS) delivery team provides systems development, implementation and support services for FIL s global Investment Management businesses across asset management lifecyle. We support Fund Managers, Research Analysts, Traders and Investment Services Operations in all of FIL s international locations, including London, Hong Kong, and Tokyo About your role You will be joining this position as Test Analyst in QE chapter, and therefore be responsible for executing testing activities for all applications under Investment Risk & Attribution team based out of India. Here are the expectations and probably how your day in a job will look like Understand business needs and analyse requirements and user stories to carry out different testing activities. Collaborate with developers and BA s to understand new features, bug fixes, and changes in the codebase. Create and execute functional as well as automated test cases on different test environments to validate the functionality Log defects in defect tracker and work with PM s and devs to prioritise and resolve them. Develop and maintain automation script, preferably using python stack. Intermediate level understanding of relational database. Document test cases , results and any other issues encountered during testing. Attend team meetings and stand ups to discuss progress, risks and any issues that affects project deliveries Stay updated with new tools, techniques and industry trends. About You Seasoned Software Test analyst with more than 2+ years of hands on experience Hands-on experience in automating web and backend automation using open source tools (Playwright, pytest, request, numpy , pandas). Proficiency in writing and understanding db queries in various databases ( Oracle, AWS RDS) Good understanding of cloud ( AWS , Azure) Preferable to have finance investment domain. Strong logical reasoning and problem solving skills. Preferred programming language Python and Java. Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI) for automating deployment and testing workflows Feel rewarded

Delivery of 2nd line finance system support services to agreed Service Level Agreements. Managing daily workload to ensure Howden Finance users receive the best possible service, always being aware of SLA s and issues impacting live services. Own major issues from initial report to resolution, communicating with customers regularly regarding issue status. Examine complex problems, working with onshore 3rdline support resources to determine root-cause application issues, identify the severity/impact, and propose fixes. Creating and updating Knowledge Articles to capture process knowledge and best practices. Delivery of 2nd line finance system support services to agreed Service Level Agreements. Customer related: Highly customer focused and proficient in working with Business resources, communicating with customers regularly regarding issue status, Ensuring that Compliance standards are met, regarding Data Protection, accuracy, TAT contribute in improving the existing work process by reducing customer complaints and increasing customer satisfaction. Qualifications B.Sc, BTECH, BE

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracles core products, applications, and tools is important. The Advanced Customer Services (ACS) is a unit within the Oracle s Customer Service Organization that establishes long-term relationships with many of Oracles customers through annuity-based service contracts and project based one-time services. ACS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. ACS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. ACS covers the majority of large scale Oracle customers. Oracle Advanced Customer Services provides unmatched, tailored support that ensures organization s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. ACS is industry-leading expertise with the highest customer satisfaction to support organization s business every step of the way. Available to work in 24X7 capability. Install, configure, and Administer Oracle WebLogic Server Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config. Good WebLogic troubleshooting skills. Worked on WebLogic upgrades and patching. Knowledge on Performance Tuning of WebLogic server components and monitoring aspects of WebLogic. Good communication and customer management skills. At least 7 plus years of experience with Oracle WebLogic Administrator / Consultant / Support Engineer BE/BTech and/or MS in Computer Science or equivalent preferred Oracle WebLogic / SOA / OCI Certification - Preferred Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus! Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. Ability to spot proactive services that benefit of customer. Ability to facilitate issues with Development and Support. Strong analytical skills. Some travel may be required. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver postsales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales nontechnical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customer s IT staff on a regular basis. Either at the client s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.

Description What makes us Qlik ? A Gartner Magic Quadrant Leader for 15 years in a row , Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. The Team Lead Support Role We are looking for an Team Lead in Support Operations to oversee and lead the global shift operations within our support organization. This position will play a critical role in shaping and driving a world-class 24x7 support strategy. The ideal candidate will have extensive leadership experience, a strategic mindset, and a deep understanding of technical support for enterprise solutions. You will ensure exceptional service delivery to our global customers and work cross-functionally to align support processes with business goals. What makes this role interesting? The chance to shape and drive a world-class 24x7 support strategy provides a platform to make a significant impact on service delivery, ensuring exceptional experiences for our global customers. With the scope to work cross-functionally, aligning support processes with overarching business goals, this position not only leverages your extensive leadership and strategic skills but also places you at the heart of Qliks mission to deliver cutting-edge enterprise solutions. The role is perfect for a visionary leader who thrives in a fast-paced setting and is passionate about enhancing customer satisfaction through strategic support operations. Here s how you ll be making an impact: Define and implement highly available, responsive, and scalable support services Oversee 24X7 operations, ensuring staffing, shift planning, and resource allocation meet customer demand and service level agreements (SLAs) Drive efforts to improve customer experience, focusing on response times, resolution times, and customer satisfaction metrics. Ensure the highest levels of service for escalated issues Partner with engineering, product, and customer success teams to address complex technical issues and improve overall product quality. Influence cross-functional decision-making to enhance the customer experience Define, track, and analyse key performance indicators (KPIs) to monitor and report on support performance. Identify trends and opportunities for improvement Lead initiatives to optimize support processes, reduce resolution times, and improve knowledge sharing across global teams. Focus on efficiency, automation, and the use of tools to streamline operations. Identify and mitigate risks within the support function, proactively addressing potential issues before they impact customer operations Work closely with senior leadership, including C-level executives, to provide insights into support operations, present strategies, and advocate for necessary resources to achieve organizational goals We re looking for a teammate with: 7 - 9 years of experience in support role with SaaS product organisation, with at least 2 years in a team lead level role Proven track record of leading large, global technical support teams in a 24x7 enterprise environment Strategic Leadership : Demonstrated ability to define and execute strategies that align support functions with broader business objectives Customer-Centric Approach : Proven experience in driving customer success and satisfaction through effective technical support processes Collaboration & Influence : Strong cross-functional collaboration skills, with the ability to influence and drive change in a matrixed environment Analytical & Problem-Solving : Ability to analyze data and metrics to make informed decisions and implement improvements Communication : Exceptional communication skills, both written and verbal, with the ability to present to and influence executive leadership Adaptability : Willingness to work night shifts and adapt to the demands of a 24x7 global support function Education: Bachelor s degree in computer science , Information Technology, or a related field. A Master s degree or MBA is a plus Th e l ocation for this role is : Bangalore, Karnataka, India Apply now and help change how the world transforms complex data landscapes into action able ins ights and turns complex data challenges into new opportunities! More about Qlik and who we are : Find out more about life at Qlik on social: Instagram , LinkedIn , YouTube , and X/Twitter , and to see all other opportunities to join us and our values , check out our Careers Page . What else do we offer? G enuine career progression pathways and mentoring programs C ulture of innovation, technology, collaboration, and openness F lexible, diverse, and international work environment Giving back is a huge part of our culture. Alongside an extra change the world day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com . Any information you provide will be treated according to Qlik s Recruitment Privacy Notice . Qlik may only respond to emails related to accommodation requests. #L1-APAC

As a SAP specialist he/she should be expert in MM / WM / eWM SAP modules. He/she should understand the Logistic Execution Business processes supported by SAP. He/she should have a strong knowledge in Solution Manager (SOLMAN). He/she should understand the business criticality and priorities. The candidate will work in an international, distributed and multi-functional team, using an agile mind-set and methodology. Skills in supply chain and manufacturing processes in an industrial context. Good problem solving and analytical skills. Customer facing experience is required. Should be well aware of Logistics Processes Inbound, Outbound, Distribute, Pick and Pack Responsibilities: Understand business processes and technical architecture of application portfolio Perform deep root cause analysis and performance improvement Identify and propose service improvement Ability to communicate well on specific technical topics Job monitoring, Data Management Request and Incident Management Agile mind-set, collaborative way of working Consistently ensure the on-time delivery and quality (first-time-right) of the projects Bring innovative cost-effective solutions Ensure customer satisfaction Ability to challenge the needs of the clients and provide appropriate solutions Total Experience Expected: 04-06 years Graduate with 5 years of experience in SAP MM/ WM/ EWM. Minimum one year experience in Application Support Services.

End Date Sunday 07 September 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Interprets simplified processes and delivers advice in own area of expertise to enable the implementation of learning and development EITHER as an individual contributor AND/OR through the leadership of a team. Job Description Manages relationships with small clients to ensure their needs are met while supporting senior colleagues in managing more important client and customer relationships. Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends. Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Provides input into the development of procedures for an area within the organisation, then monitors the implementation of those procedures. Delivers own small-scale or medium-scale projects by working within an established programme management plan. Provides advice on designing new processes and systems to achieve professional standards and desired outcomes. Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks. Analyses specified problems and issues to find the best technical and/or professional solutions.

End Date Sunday 10 August 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Delivers procedural advice and support in own area of expertise to ensure the consistent delivery of property policies and processes. Job Description Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Implements improvements and provides feedback while using change management systems and protocols to provide routine support services. Supports others by performing prescribed project management activities following existing procedures. Provides information and clarification on existing procedures, processes and precedents. Gathers, monitors and analyses risk data as directed using established risk management models, systems and protocols and recommends further investigation. Follows existing procedures and precedents in determining the correct course of action for routine functional enquiries. Performs prescribed contract management activities by following existing procedures in order to support others. Performs prescribed supply chain management activities using existing procedures to support others. Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline.

End Date Sunday 10 August 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Interprets simplified processes and delivers advice in own area of expertise to enable the implementation of property policy EITHER as an individual contributor AND/OR through the leadership of a team. Job Description Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Delivers own small-scale or medium-scale projects by working within an established programme management plan. Provides advice on designing new processes and systems to achieve professional standards and desired outcomes. Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks. Analyses specified problems and issues to find the best technical and/or professional solutions. Delivers required outcomes by managing day-to-day relationships with contract service providers and working within an established contract management plan. Delivers prescribed outcomes for area of responsibility by improving and/or working within an established supplier management plan. Highlights shortcomings and suggests improvements in current compliance processes, systems and procedures within assigned unit and/or discipline.

Oben Electric is Hiring Service Engineer Location: Faridabad (NCR) Industry: Electric Vehicles (EV) Role: Service Engineer Job Description Key Responsibilities Service Operations Implement SOPs to improve service inflow and operational efficiency at dealerships. Reduce escalated customer complaints to HQ through proactive issue resolution. Analyze repeat jobs and take corrective/preventive actions. Ensure accident vehicle TAT (Turnaround Time) is within 10 days. Maintain 95% same-day delivery rate for serviced vehicles. Provide On-the-Job Training (OJT) to technicians and ensure consistent skill upgrades. Submit warranty claims on time with complete documentation. Customer Satisfaction Monitor Post-Service Feedback (PSF) calls and maintain customer satisfaction above 85%. Implement structured service reminders and appointment booking systems. Resolve dissatisfied customer cases quickly and empathetically. Drive improvements in workshop ambiance, cleanliness, and process flow. Technical & Product Feedback Timely submission of reports on new product failures and technical issues. Execute field fixes as per assigned timelines. Share weekly Pre-Delivery Inspection (PDI) feedback with the Area Service Manager. Conduct competitor service benchmarking and submit actionable insights. Revenue Generation & Service Growth Consistently meet or exceed spare parts sales targets. Maintain a Service Absorption Rate (SAR) of 0.7 or higher. Promote Value-Added Services (VAS) and upsell maintenance packages. Manage Roadside Assistance (RSA) and support insurance renewals at workshops. Requirements & Skills Experience: 24 years in service operations; experience in EV or automotive sector preferred. Technical Expertise: Strong diagnostic and analytical skills; hands-on problem solver. Customer-Centric: Ability to deliver exceptional customer service experiences. Languages: Fluent in English, Hindi

JD: 0-5 years of experience in BPO industry (domestic calling) preferred but not mandatory. Outbound Process Insurance Sales "Please do not call on this number" Kindly share your cv on WhatsApp to Rahul = +917841838125 Moushmi = +918910319219.

Role & responsibilities Role & responsibilities Role 1: Oracle EPM Technical Consultant with experience in resolving application support tickets and delivering system enhancements. Skilled in analyzing issues, debugging technical problems, and implementing effective solutions. Worked closely with cross-functional teams to ensure stability, performance, and continuous improvement of EPM systems. Role 2: need experience with Salesforce. Role 3: Need RMCS experience.

We are looking for a hands-on ERP Support & Implementation Engineer to join our team. The ideal candidate should have prior experience working with ERP systems, handling client support, troubleshooting functional and technical issues, and assisting in ERP implementations. Key Responsibilities: Provide day-to-day support to end users for ERP-related queries, issues, and troubleshooting. Collaborate with internal teams and clients to gather requirements and assist in ERP system implementation. Perform initial system setups, user configurations, and data migration activities. Monitor system performance and coordinate with technical teams for resolution of bugs or integration issues. Conduct user training sessions and prepare user manuals or support documents as required. Assist in testing new features and updates before deployment. Maintain detailed records of client issues, resolutions, and ongoing support activities. Required Skills and Experience: 1 to 5 years of experience in ERP support and implementation. Strong understanding of ERP processes (finance, inventory, purchase, sales, etc.). Familiarity with any ERP platform . Good problem-solving and communication skills. Experience in client handling and providing remote or onsite support. Ability to work independently and manage multiple support tickets or tasks. Preferred: Background in IT, Computer Science, or related technical field. Basic knowledge of SQL or system integrations is a plus. Role & responsibilities

Overview We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together. Responsibilities Successfully managing day-to-day performance of campaigns across different DSPs including but not limited to DV360, Amazon and TTD Able to ideate successful audience segmentation aimed at reaching a client goal Able to execute optimizations aimed at exceeding KPIs; Set campaign "strategies", e.g., targeting, bidding, platforms, data usage, ideas, downstream client funnel optimization Capable of analytical efforts to mine campaign, ad server, impression, and user data to identify optimization opportunities Able to make compelling arguments based on data and results for more client data access Working with agency team to develop best-in-class solutions based on available tech Communicates day-to-day format, screen, inventory performance to clients and agencies as needed Understands and can describe bottom-up planning, how client goals and KPI’s to platform activation strategies/tactics across the funnel Qualifications 6 to 9 years of experience in managing programmatic campaigns for large clients Expert knowledge of digital programmatic buying with hands-on experience using demand-side platforms for large-scale clients Working knowledge of the holistic digital landscape: video, display, social, programmatic, and marketing analytics Able to proficiently describe all possible KPIs and how they fit into the customer journey Comfortable thinking strategically and analysing performance in a continually evolving, dynamic environment Proficient in Excel, with demonstrated ability to organize and consolidate multiple data sources for analysis.

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree