Support Engineer, Amazon

Amazon

2 - 7 years

11 - 12 Lacs

Hyderabad

Posted:6 days ago| Platform:

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Skills Required

Unix Operational risk Debugging Machine learning Agile Data quality Technical support Monitoring Product support Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We support a fast-paced environment where each day brings new challenges and opportunities
As a Support Engineer, you will play a pivotal role in ensuring the stability, compliance, and operational excellence of our enterprise Data Warehouse (DW) environment
In this role, you will be responsible for monitoring and maintaining production data pipelines, proactively identifying and resolving issues that impact data quality, availability, or timeliness
You ll collaborate closely with data engineers and cross-functional teams to troubleshoot incidents, implement scalable solutions, and enhance the overall resilience of our data infrastructure
A key aspect of this role involves supporting our data compliance and governance initiatives, ensuring systems align with internal policies and external regulatory standards such as GDPR
You will help enforce access controls, manage data retention policies, and support audit readiness through strong logging and monitoring practices
You ll also lead efforts to automate manual support processes, improving team efficiency and reducing operational risk
Additionally, you will be responsible for maintaining clear, up-to-date documentation and runbooks for operational procedures and issue resolution, promoting consistency and knowledge sharing across the team
We re looking for a self-motivated, quick-learning team player with a strong sense of ownership and a can-do attitude, someone who thrives in a dynamic, high-impact environment and is eager to make meaningful contributions to our data operations

2+ years of software development, or 2+ years of technical support experience
Bachelors degree in engineering or equivalent Experience troubleshooting and debugging technical systems Experience in Unix Experience with AWS, networks and operating systems

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