Supervisor, Accounts Payable

The AP (Accounts Payable) Quality Team Supervisor is responsible for overseeing and ensuring the quality of AP services and processes within the organization. This role involves leading a team to implement effective quality control systems and tools, monitor performance, and drive continuous improvement to meet customer and regulatory standards.

Key Responsibilities:

• Develop and implement AP quality control systems and standards.
• Monitor and analyze AP quality performance metrics.
• Conduct AP audits and inspections to ensure compliance with quality standards.
• Lead and mentor the AP quality team to achieve organizational goals.
• Collaborate with cross-functional teams within and outside of the AP function to address quality issues, drive for resolution and implement solutions.
• Report AP quality trends and insights to senior management.
• Foster a culture of AP quality and continuous improvement within the organization.
• Analyze error patterns in invoice processing and other processes with the End-to-End Accounts payable processes, recommend corrective actions to enhance efficiency.
• Provide guidance to AP team on best practices, quality standards and compliance requirements.
• Ensures continued compliance with Accounts Payables and Organizational policies, used consistently throughout the process and monitors for regulatory changes that require process control enhancements.
• Takes a lead role in managing assigned projects to continually improve the AP End-to-End processes for business users and suppliers within the contingent workforce program.
• Identify, track, and manage issues, risks, and action-items, while demonstrating consistent follow-through.
• Handling escalations, continually seeks feedback to improve the end user experience.
• Work with Business/Operations to solution BAU issues and contribute towards process excellence.
• Work closely with stakeholders internally and externally to bring in outside industry standard practices.
• Generate Quality reports and dashboards highlighting key trends, error rates, and process inefficiencies.

Qualifications:

• Bachelor’s/Master’s degree in commerce, Finance or a related field.
• 3+ Years of experience as Quality lead/supervisor.
• Six Sigma/Green Belt certification is mandatory.
• Proven experience in quality management or a similar role.
• Strong understanding of accounts payable processes, financial systems, and controls.
• 3+ years of experience and knowledge on AP business processes in SAP or S/4 HANA and Open Text – on an operational End-to-End process level as well as with team lead managing people.
• Proven people management experience, with the ability to lead and develop teams in a fast-paced, dynamic environment.
• Strong leadership and team management skills.
• Knowledge of quality management systems (QMS) and tools.
• Excellent analytical and problem-solving abilities.
• Familiarity with industry regulations and standards.
• Hand on experience with ERP systems.
• Excellent communication skill.

Preferred Qualifications:

• Experience working in the EMEA or NAFTA region or multinational companies.
• Knowledge of local tax regulations (e.g., VAT, withholding taxes) and compliance requirements for the region.
• Continuous improvement mindset with experience in driving process enhancements.

This position plays a pivotal role in ensuring the accounts payable function runs smoothly while fostering a collaborative, results-oriented team environment.