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5.0 - 8.0 years

7 - 10 Lacs

Pune

Work from Office

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Information System(Maps)-RSAT.

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5.0 - 8.0 years

7 - 10 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Information System(Maps)-RSAT.

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8 - 12 years

9 - 14 Lacs

Pune

Work from Office

Total administration, security & infrastructure operations for a large manufacturing plants, R&D as well as Corporate office - welfare, Planning, Transport, Canteen, Estate Mgt, Security, Housekeeping, Vendor Mgt, safety, govt. liasoning & costing. Required Candidate profile Exp in Admin, facilities, security, transport, housekeeping, Welfare, Contracts, Govt liaison & safety. Should have good working exp in Corporate office / R&D center of a manufacturing company .

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2 - 5 years

12 - 18 Lacs

Mumbai, Nariman Point

Work from Office

THE ROLE To support its ambition of fast paced business growth, Elpro is looking for a young and efficient Executive Assistant to provide support to the Director. This role requires a highly organized, proactive, and detail-oriented individual who can handle multiple responsibilities and contribute to the overall efficiency of the business leaders. The Executive Assistant will play a key role in supporting the Director by managing day-to-day administrative tasks and assisting him in all business assignments. S/he will be responsible for managing and driving key projects, identifying operational challenges and analysing and implementing solutions, preparing reports, and maintaining strong communication with internal and external stakeholders. Success in this role will be based on her ability to multitask, stay organized, and anticipate the needs of the leadership team. This is a full-time position based in Elpros Mumbai office at Nirmal Nariman Point JOB RESPONSIBILITIES The incumbent will primarily be in charge of: Strategic & Planning Support: Assist in key business activities of the Director, including preparation of high-level business communications/ reports/ budgets and presentations that align with strategic objectives. Project Tracking & Reporting: Monitor key projects, prepare / review regular reports, and assist with tracking and completion of key activities on time. Communication & Coordination: Serve as the primary point of contact between executives, employees, and external partners, ensuring timely and accurate information flow. Business Support: Evaluate and summarize preliminary Business Opportunities and summarizing and briefing Director and Leadership team with supporting facts and data. Document Management: Prepare and format internal and external communications, including presentations, and reports. Meeting Support: Take minutes during key meetings and track action items, ensuring follow-up as needed. CANDIDATE PROFILE Education, Skills and Competencies MBA from a top tier B-School Proven experience as an Executive Assistant, preferably supporting C-suite executives for 2 to 5 years. Exceptional organizational skills and ability to multitask in a fast-paced environment. Strong proficiency in Microsoft Office Suite (Excel, PowerPoint) and familiarity with AI, ChatGPT, Project Management Tools etc. Excellent verbal and written communication skills with a keen attention to detail. High degree of professionalism, discretion, and the ability to handle confidential information with integrity. Strong analytical and problem-solving skills. Ability to act independently and take initiative in a fast-moving, dynamic environment. Strong time management skills and ability to prioritize tasks effectively.

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5 - 10 years

12 - 15 Lacs

Gurugram

Work from Office

Strategic Support Business Planning & Development Manage CEO's schedule, travel arrangements, and logistics Coordinate meetings, conferences, events Leadership Alignment & Support 6 days working Required Candidate profile # EA cum BA # Worked with Top Management # Excellent Oral & Written communication skills # Personal assistance # Strategic Support Wtsapp @ 9810988754/ kanika@stenohouse.com

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3 - 5 years

16 - 30 Lacs

Bengaluru

Hybrid

Category: Engineering Department: Engineering Operations Make Your Mark: We are seeking a skilled and detail-oriented Engineering Business Analyst and Jira Administrator to join the team. This position involves both managing and maintaining our Jira instance while also working closely with business stakeholders on metrics, reporting, and transforming data into actionable insights. You'll Get To: • Manage, configure, and maintain the Jira instance to meet the needs of the organization • Customize Jira workflows, permissions, schemes, and other configurations to support team specific needs • Set up and manage user permissions, groups, and roles; monitor user activity and ensure proper access controls are maintained • Assist with setup and configuration of new Jira projects • Work with other tools and systems integrated with Jira • Design and maintain dashboards, filters, and reports to track project progress • Create user guides, training materials, and documentation to support adoption and proper usage • Support key operational initiatives within Business Operations (e.g., dashboarding, metrics gathering, etc.) What You'll Bring: • Bachelors degree in data analytics, operations, or related field • 3+ years of experience as a Jira Administrator with a solid understanding of Jira Software, Jira Service Management, and related Atlassian tools • Advanced experience with Excel and Tableau • Experience in configuring and customizing Jira workflows, permissions, schemes, and project setups • Strong analytical skills and ability to translate business requirements into technical solutions • Ability to see the broader strategic impact of decisions and make necessary tradeoffs thoughtfully • Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization • Strong technical acumen with the ability to learn new tools and technologies quickly • Ability to work independently and manage multiple priorities • Ability to work in a fast-paced, dynamic environment with a strong focus on detail and quality. • Preferred: Atlassian Certified Jira Administrator certification or similar professional certifications Were Even More Excited If You Have: • Good to have Atlassian tool experience.

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8 - 12 years

9 - 14 Lacs

Pune

Work from Office

Total administration, security & infrastructure operations for a large manufacturing plants, R&D as well as Corporate office - welfare, Planning, Transport, Canteen, Estate Mgt, Security, Housekeeping, Vendor Mgt, safety, govt. liasoning & costing. Required Candidate profile Exp in Admin, facilities, security, transport, housekeeping, Welfare, Contracts, Govt liaison & safety. Should have good working exp in Corporate office and R&D center of a manufacturing company .

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18 - 25 years

35 - 50 Lacs

Pune

Work from Office

Total administration, security & infrastructure operations for a large manufacturing plants, R&D as well as Corporate office - welfare, Planning, Transport, Canteen, Estate Mgt, Security, Housekeeping, Vendor Mgt, safety, govt. liasoning & costing. Required Candidate profile Strong Exp in Admin, facilities, security, transport, housekeeping, Welfare, Contracts, Govt liaison & safety in manufacturing plants. should have good exp in handling a large plants and R&D center.

Posted 2 months ago

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