Store Manager (Retail)

Job in Brief:

Understand and stay up-to-date with product knowledge; build strong relationship with customers, meet and try to exceed sales target , maintain cleab and organized store environment; provide team leadership and collaborate with other departments to ensure store functions are carried out smoothly.

Roles & Responsibilities

• Product Knowledge: Understanding of features, benefits and pricing of baby products.
• Customer Service: Assist Customers, answer questions and provide recommendations.
• Sales and Up-selling: Alert sales target, cross-sell and up-sell products.
• Product Demonstration: Show-case products and their usage.
• Store Maintenance: Maintain store displays, inventory and cleanliness.
• Inventory Management: Monitor stock-levels, report shortages, and restock.
• Customer Feedback: Gather feedback and report to management on a regular basis (weekly/monthly) and implement corrective actions.
• Accounting: The transactions and update reporting engagement level and motivate them to perform. Provide targets and measurable for performance and review and give feedback on a regular basis (daily/weekly/monthly).

Specific Tasks and Measurable:

• Greet and engage customers - Customer base ( retention and growth).
• Make recommendations based on customer needs - Movement of inventories;Turn Around of investments and cash cycle.
• Process Sales Transaction / Payments - Accuracy and regular accounting and co-ordination with back office.
• Conduct product demonstration - Obtain feedback and analyse.
• Restock shelves and maintain store displays -Analyze and improve stocks based on sales trend and customer feedback.
• Monitor inventory levels - Updated report of inventory management (daily, weekly, monthly).
• Report Customer feedback, sales insights and review - Monthly Customer Feedback Report review.
• Participate in VM - Feedback Report and improvements made.
• Collaborate with colleagues to achieve sales goals - Sales target vs. Actual ( weekly / monthly review), Weekly team meetings, Team members feedback.

Skills and Qualification:

• Basic knowledge of baby care and products.
• Excellent communication and interpersonal skills.
• Demonstrated enthusiasm in selling (selling skills), handling difficult questions and presentation.
• Basic math and accuracy in transactions. Strict adherence to billing, accounting, payment transaction procedures.
• Physical ability to lift and move products of manageable size and weight.
• Integrity, commitment and ownership – flawless transactions, theft-free environment and teamwork

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Shift allowance

Experience:

• Retail store management: 3 years (Required)

Location:

• Nagercoil, Tamil Nadu (Required)

Work Location: In person

Expected Start Date: 12/07/2025