Store Manager

Designation: Store Manager

Reporting To

Location

Experience

Qualification

Candidate Preference

Purpose of the Job

Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.

Key Deliverables

Store Operations & Audit / Compliance:

Adherence of Store Operations in line with pre-defined SOPs

Ensure that the look and feel of the store is as per guidelines/standards

Track efficient Cash handling; prevent shoplifting / ensure safety and security

Visual merchandising as per plan / guidelines

Inventory and stock management to prevent stock-outs or excess Inventory

KPI reporting as per guidelines and on-time

Strategic Roll outs:

Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)

Manage closure of current store during refit & conversion

Profitability:

To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell

To ensure required MIS & tracking at CRO levels

Manage Store expenses are as per plan

Provide suggestions /feedback to improve store productivity

People Development / Team Management:

To ensure daily roistering & briefing to outsourced store staff

Ensure that attrition issues (planned & unplanned) are escalated for timely resolution

Ensure motivation & development of outsourced store staff

Customer Experience:

Ensure adherence to CE guidelines

Manage staff allocation based on demand at point in time

Personally step in to handle demanding customers

Provide suggestions for improvements in CE

Skills Required

High energy

Strong process orientation

Project management skills

Appreciation of need for Customer Experience delivery

Building & nurturing partnerships

Influencing skills