Store Manager

About Lenskart: Lenskart.com is India's fastest-growing eyewear company, dedicated to providing customers with prescription eyewear, branded contact lenses, and sunglasses tailored to their eye powers. About the Role: As a Store Manager at Lenskart, you're pivotal in driving the store to meet sales, conversion, and customer satisfaction goals. Your focus includes boosting staff morale, developing them, managing attrition, and ensuring seamless store operations. Responsibilities: Customer Focus: - Greet customers upon entry and coach the team to do the same. - Prioritize exceptional customer service and ensure customer satisfaction is a top priority. - Handle customer queries and complaints consistently with the team. - Build lasting relationships with customers and drive sales to meet targets. People Management: - Assist in recruiting and selecting high-potential staff. - Provide on-the-job training and guidance to team members using company training modules. - Deliver timely and constructive feedback to retail associates. - Identify training needs and execute development plans in collaboration with the L&D department. - Implement measures to control attrition and monitor cash reconciliation to prevent discrepancies. Cash & Inventory Management: - Ensure availability of merchandise and services. - Conduct regular stock takes and ensure proper management of POS systems. - Perform quality checks for new products and ensure the best customer experience. - Supervise store employees, including optometrists, and resolve any issues. - Maintain high-quality standards for eye check-ups as per SOPs.