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Snow Planet
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Staff Technical Program Manager

Staff Technical Program Manager

Snow Planet

4 - 10 years

12 - 16 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Network administration Linux Networking Project management Configuration management MIS MySQL Agile Oracle Release management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team: UTG PMO

Join the hottest name in enterprise software today! ServiceNow, the fastest-growing publicly held SaaS and Cloud Company, is transforming and reinventing the way large corporations are managing their processes by developing and delivering a comprehensive suite of cloud-based services for enterprise management.

ServiceNow s UTG PMO delivers business-critical program outcomes across Cybersecurity, Mergers & Acquisitions (M&A), Cloud Infrastructure, Platform Engineering, Release Management, and Product Big Rock delivery (highest priority product and engineering deliverables). This opportunity is within a specialized team responsible for program delivery across our global cloud environment, touching all cloud infrastructure elements from the data center to the application layer.

We are currently expanding our team in the APAC region and are looking for a Staff Technical Program Manager who will be responsible for supporting numerous projects and programs as our business grows. The role is divided into two critical aspects: program management of large and complex infrastructure programs within our data centre and network environments as we expand our global presence to meet the increasing customer demand, and working with the Regulated Market Team to aid and expand Isolated cloud environments across the APAC and Middle East region. Some of the typical programs that this role will handle include new data centre delivery, site expansions and migrations, security infrastructure delivery, and building new products and services in existing public and private clouds.

You are passionate about the customer experience and service availability as a team member. You believe in delivering uncompromised, high-quality, scalable, and sustainable solutions. You have experience managing large cross-functional project teams with exemplary people and program management skills.

The role requires a critical thinker with strong vendor management and problem-solving skills. Someone who can cut through the ambiguity and futile noise to refine the project scope and communicate effectively with many internal and external stakeholders. Along with solid project management experience, you will need a strong technical background in engineering or operations roles in a multi-region environment.

What you get to do in this role:

As a Staff Technical Program Manager, you will drive large, highly visible, complex programs for our Cloud Engineering organization against tight deadlines. As a key partner to our architecture and engineering teams, you will develop and maintain strong partnerships with stakeholders, technical leaders, and business owners to deliver on strategic and tactical organizational initiatives.

As a Staff Technical Program Manager, you will:

Develop overall program plans, definitions, and agreements on scope, success criteria, key milestones, and deliverables.
Determine critical program dependencies; technical, process, and people.
Anticipate, identify, and mitigate risks throughout the program lifecycle.
Coordinate the day-to-day activities required to deliver a great solution on time.
Facilitate meetings and engage and communicate effectively with senior leadership levels.
Ensure operational readiness for the technology or programs you are leading.
Develop and lead business readiness plans, including training, support documentation, and artifacts.
Manage external dependencies, suppliers, and logistics.
Provide leadership by example. Develop and share best practices across the team.

To be successful in this role:

The ideal candidate will have a broad and deep understanding of cloud infrastructure components, including hardware platforms, OS, applications, databases, networks, and datacenters good

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Staff Technical Program Manager