Staff Engineer - Site Reliability

Job Description Responsibilities Design, write, and deliver software to improve the availability, latency, and efficiency of Freshworks Products & Platforms. Develop scalable, cloud-native architectures that support business growth. Design and implement self-healing and auto-scaling mechanisms. Manage availability, latency and performance of mission critical services and build automation to prevent problem recurrence. Independently determine and develop architectural approaches and Infrastructure solutions. Define strategy, vision, and roadmap adhering to well architected principles of performance, availability, scalability, performance and resilience Experience with AI-driven system optimization or predictive analytics for IT operations. Drive blameless postmortems for large scale incidents. Define and drive automation and orchestration strategies. Strategize cost optimization across Freshworks Cloud environment. Qualifications Experience: 10-15 years Advanced understanding of programming concepts (data structures, algorithms, object-oriented programming). Experience with relevant libraries and frameworks (e.g., Ansible, Terraform, Flask). In-depth knowledge of Linux administration and shell scripting. Proficiency in using common Linux commands and tools for system administration. Extensive experience with Git. Proficiency in writing IaC code for infrastructure provisioning and management. Conduct in-depth performance analysis, profiling, and optimization for applications. Advanced experience in setting up observability solutions (logging, metrics and tracing). Advanced problem-solving and analytical skills. Knowledge of RDBMS like MySQL, PostgreSQL, Oracle. Extensive experience with Kubernetes environments. Deep understanding of Kubernetes architecture and components and performance troubleshooting on kubernetes Experience in performing proactive troubleshooting to minimize downtime and ensure system health Experience with major cloud platforms (e.g., AWS, Azure, GCP). Familiarity with cloud-specific DevOps tools and services for deployments, monitoring, and scaling