SSC CCO L2 Professional

Euclid Innovations

4 - 8 years

3 - 6 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

Unix French Monitoring tools Production support Event management IT infrastructure Control-M Windows IMS

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Skill Set Category Services Command Centre L2 IMS

Experience: 4- 8 yrs.
Mandatory skills: French language speak / write, IT infrastructure knowledge, Windows / Unix
Tech/ Ops - Production support

Ability to monitor the infrastructure / applicative alerts and take action to resolve the events
Escalate to business as needed
Perform Health checks to ensure the start & end of business hours
To have knowledge on IT infrastructure able to bridge calls to the business in case of known incidents
Rotational Shift 24 x 7 support
Sound knowledge & hands on experience on WIN & Unix L1 skill
Ability to communicate to users over telephone / e-mail communication in French & English
Have knowledge on handling ITSM services such as Service now, Client ITSM added advantage
Contribute towards innovative and creative process solutions for optimisation.
Identify and automate repetitive tasks
Ability to multitask on different process

Profile

Candidates with good communication & analytical skills
French language mandatory with good written and oral skills, B1 / B2 certified in French lang
Knowledge on IT Infrastructure
Practical knowledge on Windows/Unix/MSSQL/POSTGRE- L2
Job schedulers knowledge (Control-M/Autosys, UC4)
Good knowledge in Monitoring infrastructure
Understanding of ITIL concepts in Operations (Incident, Change, Problem)
Understanding of Event Management (Monitoring tools) in Infrastructure
Able to handle Incident crisis calls

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