Head of Design - Digital Products

Role & responsibilities

Leadership & Team Management

• Build and lead a multidisciplinary product design team in India, spanning UX, UI, and Research
• Protect the creative process and uphold quality standards across global engagements
• Act as the design liaison between India-based teams and our global creative leadership
• Hire and mentor experienced design talent, leveraging your personal network where possible
• Represent the creative team in cross-functional forums, ensuring alignment with business and delivery goals

Training & Process Development

• Roll out Company's proprietary Creative Discovery and design methodologies to newly onboarded teams
• Lead training on agile workflows, design systems, tokenization, accessibility, and AI-driven tools
• Foster a culture of structured feedback, knowledge sharing, and continuous improvement

Creative & Strategic Execution

• Direct discovery workshops and drive strategic thinking for complex digital ecosystems
• Oversee UX/UI delivery across platforms, ensuring alignment with KPIs and user needs
• Guide research, usability testing, and data-informed iteration cycles
• Monitor project health and maintain delivery excellence across all phases of execution

Operational & Delivery Oversight

• Collaborate on staffing plans, SOW reviews, and delivery timelines for new projects
• Establish project frameworks including kickoff decks, folder structures, templates, and governance rituals
• Support in-flight design execution, sprint planning, and collaboration with offshore dev teams
• Provide senior-level continuity during transitions, coverage gaps, or resourcing shifts

Preferred candidate profile

• 15+ years of experience in digital product design, with deep knowledge of UX/UI best practices
• 5+ years in a senior leadership role managing creative teams and delivery
• Proven success scaling and mentoring large creative teams in a matrixed organization
• Strong understanding of enterprise-level design systems, research practices, and agile environments
• Excellent communication, stakeholder management, and cross-cultural collaboration skills