Sr. Manager - Networking

Responsibilities

Incident Management

Ensure the Network Operations personnel are implementing effective Incident

Management processes to avoid service outages or limit their impact by

proactive detection, isolation, and resolution as necessary.

Problem Management

Solutions for Incident Management from Case Study evaluations. This includes development of

the related root cause flow charts and troubleshooting procedures that streamline the time

required to isolate faults and restore service.

Personnel Management

Career Development and Performance Management of the Network Operations staff. This

includes mentoring, coaching, and identifying training programs based on individual skill sets

for the staff.

Operational Readiness for New Services

Work closely with internal teams (Product Development, Business, Project Management,

Network Engineering, etc) to ensure operational readiness of new infrastructure. This

includes assessment and validation by Network Operations for all related new network

infrastructure components, completion of pro-active routines to ensure optimal network

health, understanding and documentation of all services and dependencies, and the ability to

perform recovery procedures as necessary.

Change Management Planning and Configuration Implementation

Quarterly change quality reviews with Engineering. Utilize reporting and metrics to assign

and schedule Network Operations staff accordingly.

? Service Requests, Network Maintenance, and Operational Support

Representing Network Operations strategic initiatives such as vendor service level reviews,

Asset Management, and Capacity Management. Coordination and support for pro-active

maintenance activities required to keep the infrastructure in good health. Utilize metrics and

trend analysis to track and report service incidents.

? Process Improvement

Analyzing Network Operations functions, recommending operational improvements and

needs. Driving and supporting continual service improvement.

Requirements

? Bachelor's Degree in Computer Science or related technology discipline, with at least 10 years of

professional experience.

? At least 4 years of professional experience in a senior technical or leadership role supporting an

enterprise network infrastructure that is globally distributed.

? Strong technical knowledge of networking technologies, hardware, routing, switching, and

telecommunication circuits.

? Strong technical knowledge of TCP/IP, Layer 1-3 switching.

? Demonstrated skills and aptitude for training and mentoring others.

? Excellent customer service, written and oral communication skills.

? Weekend and off hours support is required

? Financial industry experience is a plus.

Skills

? Excellent verbal, writing, and editing skills required to be able to effectively communicate

complex information to different levels of internal teams.

? Strong analytical thinking and problem solving skills.

? Strong team building, mentoring, and coaching skills.

? Ability to work under pressure, and to make calculated decisions accordingly.

? Ability to manage multiple tasks/priorities and ability to act quickly in a fast paced environment.

? Proficient in network monitoring systems and service management and metrics tools.