Data Center Technician

Data Centre Operations Tech

Data Center Operations designs, installs & maintains the worlds largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operations Tech at Amazon Data Services India Private Limited (ADSIPL) with a passion for technology to help us expand AWS Cloud offerings to the next level.

ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.

Mid 2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and network capacity, we continue to expand our Data Centers in India. Also, our content delivery AWS service, CloudFront, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expecting to increase by a similar number over the next 12 months. This requires talented people to build & manage. We hope it is you!

At ADSIPL, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!

Come and work for the worlds most Customer Centric Company. The location for this job to be discussed, as there may be opportunities in several India locations.

The Opportunity: Data Centre Operations Tech

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. ADSIPLs data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.

A Data Centre Operations Tech at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:

Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:

• Escalation point and technical troubleshooter for all Systems and Network hardware problems
• Deep diving into Linux server issues
• XEN service virtualization troubleshooting

Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical

• Remediation of physical layer outages, both Systems & Network
• Remediation or recovery of physical power issues on racks
• Participate in Data Center power & cooling events

Operations: Meet 24x7 On-Call requirements and response during shift rotations.

• Install & configure racks of hosts in line with internal SLAs
• Triage & resolve trouble tickets for all devices in your region
• Data Center point of contact for all High Severity issues
• Physical replacement of server and network device parts
• Ensure correct rotation of parts & spares
• Help define metrics to increase our customer uptime
• Enforcing Security Best Practices at ADSIPL
• Interact with third party vendors & contractors
• Contribute ideas to improve operational efficiency
• Project Management:
• Participate in and deliver on a number of high impact small to mid-scale projects
• Participate in internal team meetings at ADSIPL for metric analysis and project status updates
• Help build the worlds largest Cloud infrastructure in India

Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring: Contribute towards building a great team by getting involved in the ADSIPLs hiring process/candidate interviews

Key job responsibilities

A Data Centre Operations engineer may be the primary point of contact for internal customers. There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:

• You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices
• You will maintain a high level of system reliability
• You will remove customer constraints for IT Infrastructure capacity hosted in AWS Data Centers, engage in physical data center activities
• You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.
• You will share knowledge and train less technical staff on the best practices related to all service owner issues
• You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews
• 24/7 on-call requirements and shift rotations