Sr IT Analyst

Job Description

As a Senior End User Support Analyst, you will work within the global IS function to provide support to our colleague for IT systems and assets. Assisting with Installations, upgrades and fixes you will be able to provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software in an enterprise environment as well as a good understanding of network maintenance. Provide L2 IT support for end user compute issues onsite and remotely. Act as the local liaison between IT and the business Set up and provide new starters with IT equipment. Manage IT assets accurately. Maintain internal user guides, and technical documents Support New office setup Setup and Maintenance of the IT infrastructure at basic level. Providing IT project support as required by the business. Qualifications Must have minimum 5-year experience as Lead/L2 IT Support Engineer in an enterprise environment. Must have good knowledge of installation and troubleshooting of Windows client software and Microsoft office products. Experience in managing IT Assets. Excellent verbal and written communication skills. Ability to convey technical information to non-technical users successfully. Able to manage priorities under pressure Desired knowledge of networking, including Wi-Fi, routers, switches, VPN. Secondary technical skill (e. g. Microsoft ADS) Experience in working in an agile organization that is fast moving and requires a can-do attitude Experience in working across all levels of an organization Company Description Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you. Renesas employs roughly 21, 000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what s next in electronics and the world.