Sr. Guest Service Associate

Job Description

Job Title: Senior Guest Service Associate Location: Delhi Job Summary: We are looking for a warm, professional, and experienced Senior Guest Service Associate to deliver exceptional guest experiences and handle front office operations with efficiency and grace. The ideal candidate will possess strong communication skills, attention to detail, and a passion for providing outstanding hospitality. Key Responsibilities: Welcome and assist guests during check-in, check-out, and throughout their stay. Handle guest queries, requests, and complaints promptly and professionally. Coordinate with other departments (housekeeping, F&B, maintenance) to fulfill guest needs. Maintain accurate records of reservations, room assignments, and billing. Upsell rooms and services to maximize revenue. Monitor lobby activity to ensure guest satisfaction and safety. Train and guide junior associates and new team members as required. Ensure compliance with company policies and standard operating procedures. Maintain cleanliness and presentation of the front desk and lobby area. Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Schedule: Day shift Experience: Hotel: 2 years (Required) Work Location: In person Speak with the employer +91 9990904924