Sr Engineer, Hardware Quality

• Provides a Level3 (L3) product technical support to L2 team (Technical Managers & Service team) for local, AME & ROA export market.
• Do the follow-up with regional technical manager to resolve the field issues.
• Conduct a weekly follow-up & status update meeting with field technical team (L2/Technical Managers)
• Support service team with new firmware upgrade tools & production improvement tools for factory.
• Preparation of SOPs & relative documents to support service team in field.
• Co-ordination of product training of technical team (L2) and field service team (L1)

Good knowledge on JIRA project tool

• Use JIRA tool for bug tracking & follow up with service and Engineering dept.
• Co-ordinate with engineering for severe field issue; logging a CCR/JIRA ticket.
• Tracking and closures of CCR/JIRAs against actions taken by engineering team

• Field trials tracking of newly supplied products and of cost reduction project components.
• Support the Service Business by delivering on key Retrofit projects in field.
• Work closely with SW and HW team to understand the product to support this role; there no special training is provided as L3 support.
• Support to testing & verification processes to ensure FTR, minimize field issues. Also should have a good knowledge on problem solving technics like 8D and A3.
• Analysis of previous year trend & lesson learnt of departmental process, work & activities.
• Preparation of departmental presentation on quarterly basis in terms of test performed, Engineering & customer Jira, FTR & product support.

Role as an ISO & ATEX Internal Auditor/coordinator:

• Internal Quality audit as per scheduled by MR
• Maintaining departmental quality objective & tracking for ISO audit

Testing support

• Performing tests for CCRs/JIRA and creating the test reports
• Test resource AdBlue Skid controller, TQCL V03, V06 & iGEM1 calculator.
• Support & collaboration with PLC programming vendor for ladder diagram and logic development on request.
• Android applications testing and test report preparation.