Sr. Engineer / Asst Manager

Customer Order Planning

• Customer demand - Forecast analysis, deployment of monthly volumes to plant, setting bi weekly production plan, Demand fulfillment with priority setting,
• Constitute communication channel with both local & international customer to ensure customer order flow, dispatch
• Responsible for Spares planning of plant FG
• Follow up the execution of customer order fulfillment with production, procurement, and inventory teams to align supply with demand. to achieve the defined service level with demand , capacity & supply analysis
• Monitor and track order status, proactively addressing delays or constraints with timely communication with Customers
• the FG inventory & outbound SCC to achieve the target
• Lead the projects for improvement of order fulfillment & outbound SCC with rBU & plant
• Customer connect - Delivery review meeting , Charting monthly / daily production plan, Weekly meetings to navigate the demand vs fulfillment
• Communication, conflict management, decision making by understanding ethical business with integrity to improve customer satisfactions
• To have basic manufacturing knowledge - Line Cycle time, capacity, product mix , changeovers,
• Good Understanding & driving of BPS concepts, Lean Manufacturing - SCIP, point CIP, LPC, 5S, employee engagement, waste elimination, . .
• Driving safety & Quality standards - Problem solving ability, Change management, PDCA
• Knowledge of Quality Standard ISO 9001, ISO 14001 HSE standards, handling customer complaints

Outbound Logistics

• Plan and manage daily outbound shipments to meet customer delivery requirements.
• Oversee distribution operations, including warehousing, picking, packing, and dispatch.
• Optimize shipping schedules, transport modes, and carrier selection for cost efficiency.
• Manage relationships with logistics service providers and carriers; monitor their performance (e. g. , on-time delivery, cost, damage rates).
• Ensure compliance with transport regulations, safety standards, and internal policies.
• Track logistics KPIs and implement corrective actions when targets are not met.
• Lead or support logistics improvement projects (e. g. , route optimization, load consolidation).
• Familiarity with export & import shipping process / documentation.
• Prepare regular reports on order status, backlog, delivery performance, and logistics costs.
• Identify and drive process improvements to enhance customer satisfaction and reduce costs.
• Collaborate cross-functionally with sales, production, warehouse, and finance teams to ensure smooth end-to-end order fulfillment.