Sr. Associate - Client Engagement

Why This Role Matters

• Act as the primary point of contact for assigned CSR and philanthropic clients
• Understand client goals and align CSRBOX services to deliver measurable value
• Ensure timely execution of deliverables, reporting, and feedback loops
• Build and maintain long-term relationships through proactive communication and support

• Manage onboarding processes for new CSR and non-profit partners
• Conduct orientation sessions and provide training to client and partner teams
• Offer ongoing operational and content-related support to ensure effective engagement

• Oversee content uploads, stakeholder data management, and system-level coordination
• Collaborate with tech and operations teams to resolve issues and improve efficiency
• Track engagement and project updates to maintain accurate client and partner records

• Curate high-quality partner content including project briefs, case studies, and reports
• Work with content and impact teams to ensure accuracy and relevance
• Regularly update partner portfolios and communication materials

• Liaise with tech, communications, research, and program teams for client needs
• Prepare decks, reports, and documentation for client reviews and impact updates
• Facilitate review meetings, presentations, and client feedback sessions

• Use CRM and analytics tools to track engagement metrics and trends
• Generate performance reports and dashboards for internal and external stakeholders
• Provide data-driven recommendations for client servicing and engagement improvements

• Support awareness campaigns to highlight partner projects and impact stories
• Coordinate with the design and communications team for brand-aligned visibility assets
• Assist in organizing webinars, stakeholder events, and engagement campaigns

• Monitor CSR trends and partnership models across industries
• Conduct stakeholder interviews to gather insights for storytelling and documentation
• Maintain a repository of case studies, impact data, and ecosystem insights

• Graduate/Postgraduate in Business, Development Studies, Communications, or related fields
• 1 3 years of relevant experience in client servicing, stakeholder management, or CSR partnerships
• Strong interpersonal skills, emotional intelligence, and solution-oriented mindset
• Proven ability to manage multiple accounts and prioritize stakeholder needs
• Excellent written and verbal communication in English and at least one regional language
• Familiarity with CRM tools, digital collaboration platforms, and project tracking systems
• Proficiency in using LinkedIn for communication, networking, and outreach

• A dynamic, client-facing role in one of India s most trusted CSR platforms
• Exposure to leading CSR teams, non-profits, foundations, and sector experts
• Growth in partnership management, digital operations, and program coordination
• A mission-driven work environment focused on innovation, collaboration, and social impact