Specialist, Technical Support Engineering-1

Jones Lang LaSalle Property Consultants (India) Pv t. Ltd.

2 - 6 years

4 - 8 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

patching root cause analysis technical support incident management access control access control system performance tuning cctv system cctv dataguard rac oracle dba physical security rman datapump fire alarm system electronic security cloning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Support the daily operations of critical data Centre facilities globally, ensuring compliance with JLL and LSEG policies and financial regulatory requirements.
Coordinate and track preventative and reactive maintenance schedules, including vendor management and contractor oversight.
Enforce rigorous access control procedures to maintain site security and regulatory compliance.
Maintain detailed records and logs for work orders, incidents, risk assessments, and maintenance activities.
Liaising with internal and external technical teams through to request resolution.
Assist in incident management by responding to alarms, raising tickets, documenting incidents, and supporting root cause analysis investigations.
Ensure operational tasks, such as remote hands activities (racking, patching, cable management, equipment decommissioning), are completed efficiently and accurately.
Support internal and external audits by preparing documentation and assisting in compliance verifications.
Participate in the improvement of site procedures (SOPs, EOPs, MOPs) and operational best practices.

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