Specialist IS Engineer Messaging

At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do.

Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Let s do this. Let s change the world. In this vital role you will lead the design, implementation, and management of our enterprise messaging infrastructure. The ideal candidate will have deep expertise in messaging systems and Microsoft 365 collaboration tools, a proactive approach to solving complex technical challenges, and the ability to deliver scalable, secure communication solutions that support business objectives.

• Lead the architecture, deployment, and maintenance of messaging and collaboration platforms across the organization.

• Ensure the stability, reliability, and scalability of messaging infrastructure and associated services.

• Administer and optimize enterprise messaging platforms with a focus on Exchange Online and related email infrastructure to ensure reliable, secure, and scalable communication services.

• Be conversant with Microsoft 365 collaboration tools such as Microsoft Teams, SharePoint Online, and OneDrive to support integrated communication and productivity solutions across the organization.

• Monitor system performance and proactively identify areas for improvement or automation.

• Develop policies, procedures, and documentation to support operational excellence and regulatory compliance.

• Serve as the subject matter expert and escalation point for messaging and collaboration-related issues.

• Collaborate with cross-functional teams to ensure messaging and collaboration solutions align with business goals and security standards.

• Stay current with industry trends and emerging technologies in the messaging and collaboration space.

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

Masters degree / Bachelors degree and 8 to 13 years of Information Systems experience supporting messaging systems

Preferred Qualifications:

• Ability to work with vendor personnel to resolve problems and issues on behalf of the company.

• Experience with the configuration and administration of Microsoft Teams, MDM, Microsoft Exchange on-prem & Exchange Online in a hybrid and clustered configuration.

• Skilled in messaging automation and scripting using PowerShell and other tools/languages.

• Solid understanding of DMARC, DKIM, SPF.

• Knowledge of basic networking methodologies and techniques.

• Skilled in SMTP mail routing, DNS, Linux, and Active Directory.

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.

• Willingly share relevant technical and/or industry knowledge and expertise across internal teams.

• Excellent decision-making, problem-solving, team, and time management skills.

• Scaled Agile Framework (SAFe) for Teams (preferred)

• Experience with Agile methodologies and JIRA.

• Working knowledge of MS Windows operating systems in clustered server environments & Amazon SES.

• Working knowledge of SSO providers such as Okta.

• Experience with automation platforms such as Power Automate and UiPath.

• Scripting proficiency using PowerShell, Python, and JavaScript.

• Experience migrating large enterprise from on-premises to cloud is highly preferred.

• Project Management experience within an enterprise environment.

• Experience working with ServiceNow.

• Experience working with Organizational Change Management teams and following Change procedures/processes.

• Microsoft, or other relevant certifications are a plus.

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.