Solution Engineer

At Infobip, we dream big and value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been at the forefront of innovating technological possibilities and are currently shaping global communications of the future. With over 75 offices across six continents, Infobip's platform is utilized by nearly 80% of the population, establishing it as the largest network of its kind and the sole full-stack cloud communication platform globally. Join us on our mission to revolutionize interactions between humans and online services with groundbreaking solutions that are yet to be seen. A Solution Engineer at Infobip is an individual contributor role within the region that plays a crucial part in crafting exceptional customer experiences by offering customized solutions and fostering innovation. The engineer in this role actively engages in Infobip's solution proposals, takes charge of solution design, delivery, integrations, and enhancing current solutions. Collaborating with HQ and regional teams, Solution Engineers work as technical opportunity leads or provide support to more experienced colleagues. They autonomously manage opportunities from inception to delivery, making resource allocation decisions independently or in consultation with senior colleagues based on project complexity. A Solution Engineer may function as a generalist, performing all the activities mentioned below, or specialize in one or more areas like CX consultancy, partnerships, solutions and products, or industry specialization. - Help customers and/or partners comprehend the value of Infobip solutions and services. - Understand customers" businesses to determine which of our solutions and products can assist in their business evolution. - Devise new and innovative solutions to meet customers" business requirements. - Gather technical requirements and design technical solutions and service integration plans. - Address technical and security questionnaires. - Conduct engaging demos and POCs. - Conduct scoping exercises and provide service quote estimations. - Implement solutions for both new and existing customers. - Produce comprehensive and precise technical documentation. - Customize/configure Infobip solutions to align with customers" business needs. - Ensure all projects are completed on time, within scope and budget, surpassing customer expectations. - Conduct consulting and solution enablement sessions for customers, documenting them with meeting minutes summaries. - Develop conversational workflows and strategies (natural dialog flows, wireframes, and templates) for Answers and other Infobip products. - Contribute to internal initiatives and focus on continuous development. - Document solutions and best practices, sharing them within the department (e.g., through active participation in the Community of Practice). - Stay informed about market feature requirements and provide feedback to guide the development of product features. - Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, keeping abreast of changes and upgrades. Infobip fosters a diverse workplace, welcoming people with various backgrounds, characteristics, and experiences who share the same passion and talent that aids in fulfilling our mission. As an equal-opportunity employer, Infobip is dedicated to creating an inclusive work environment.,