Work from Office
Full Time
About the Team: ZTrust revolutionizes user onboarding with seamless Omnichannel Identity & Access Management, ensuring swift, effortless, and secure app access. It simplifies security across applications, while making password policy creation a breeze. Bid farewell to complexity and embrace efficiency with ZTrust. What you can look forward to as Customer Care Engineer (m/f/d): Second-line support for Service Desk and OPS, special care first-line support for field test customers (FT engineers) & Thorough incident analysis Inter-departmental escalation of problems (R&D, hosting, customizing & integration) Evaluate functional analysis documents, create and maintain training documentation & Train Service Desk on new features before every major release Update and maintain knowledge base and service trees with known issues and guidelines Define customer acceptance criteria, create and update test scripts for new software features and validate new software and hardware in field test environment Report, follow up and escalate issues with R&D, hosting, customizing & integration & Plan and execute occasional field visits at field test customers for new software or hardware Approve or disapprove the release of new features, changes and hosting setup & Communicate and coordinate the extended field test rollout Your profile as Customer Care Engineer (m/f/d): Communicative and customer-oriented & Team player, strong cooperation skills Highly analytical, precise, eye for details & Planning and coordination skills Experience with incident handling / problem resolution management & Experience with software and hardware development Experience with ICT and electronics & Good English speaking and writing skills Knowledge in Regression , smoke, integration, UI testing & Knowledge in automation testing is an added advantage
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