Software Support Executive

As an L1 level Software Bug Fixer, you will be responsible for providing first-level support for software applications through email, phone, or ticketing systems. Your duties will include diagnosing and troubleshooting software issues reported by end-users, escalating unresolved issues to senior engineers or the development team with detailed documentation, and monitoring system logs and error reports to identify and resolve recurring issues. Additionally, you will assist in software installation, configuration, and updates for clients and internal users, maintain accurate records of issues, solutions, and user interactions, and participate in testing software patches and updates before deployment. You may also be required to provide user training or create help documents as needed and collaborate with QA and development teams to improve product reliability. To excel in this role, you should be proficient in Visual Studio .NET for developing and maintaining robust applications. Hands-on experience with Microsoft SQL Server and MySQL for database design, querying, and optimization is essential. Familiarity with web technologies such as JAVA, JavaScript, and APIs will be advantageous. This is a full-time position that offers benefits including commuter assistance, life insurance, and provident fund. The work location is in person, allowing for effective collaboration with team members and stakeholders.,