55 Software Licensing Jobs - Page 2

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : ServiceNow Software Asset Management (SAM) Minimum 2 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth operation of the system or application. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement improvements to enhance system performance. Ensure smooth operation of the system or application by monitoring and maintaining its functionality. Document and maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Software License Management. Good To Have Skills:Experience with ServiceNow Software Asset Management (SAM). Strong understanding of software license management principles and best practices. Knowledge of software asset management tools and systems. Ability to analyze license usage and optimize license utilization. Familiarity with license compliance and audit processes. Excellent problem-solving skills and attention to detail. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 2 years of experience in Software License Management. This position is based at our Bengaluru office. A Graduate with 15 years of education is required. Qualifications Graduate with 15 years of education

Manage software licensing and compliance. Implement processes for tracking and ensuring the proper usage of software licenses across an organization.

The ServiceNow_ITAM (IT Asset Management), ServiceNow role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow_ITAM (IT Asset Management), ServiceNow domain.

The Software Asset Management - ITAM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Software Asset Management - ITAM domain.

The ServiceNow_ITAM (IT Asset Management), ServiceNow role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow_ITAM (IT Asset Management), ServiceNow domain.

The Software Asset Management - ITAM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Software Asset Management - ITAM domain.

The Flexera role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Flexera domain.

The ServiceNow_ITAM (IT Asset Management) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow_ITAM (IT Asset Management) domain.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : End User & Data center IT Asset Mgmt Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. A typical day involves resolving client issues and ensuring system functionality. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely resolution to client issues.- Communicate effectively with clients to understand and address their concerns.- Collaborate with internal teams to ensure seamless system functionality.- Document client interactions and issue resolutions.- Stay updated on product knowledge and industry trends.- Assist in training new team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in End User & Data center IT Asset Mgmt.- Strong troubleshooting skills in IT asset management.- Knowledge of ITIL framework for IT service management.- Experience in using IT asset management tools.- Good understanding of hardware and software inventory management. Additional Information:- The candidate should have a minimum of 0-2 years of experience in End User & Data center IT Asset Mgmt.- This position is based at our Mumbai office.- A 15 years full-time education is required. Qualification 15 years full time education

Role & responsibilities SAM Analyst(SAM, Servicenow, Software Licensing, Servicenow sam pro) Play a crucial role in managing and tracking the organization's physical & Software IT assets throughout their lifecycle, from acquisition to disposal. Responsibilities also include Procurement (overseeing license , Physical Devices, End points, Mobiles phones, Data plans), renewals, and negotiations to optimize IT assets and ensure compliance. Essential skills include proficiency with inventory management systems, a thorough understanding of hardware technologies, Maintain the contract database, effective organizational and planning capabilities, and strong communication skills for coordinating between vendors, IT teams, and other departments. Typically, these roles require a bachelors degree in IT, Business Administration, or a related field, along with 5-7 years of experience in asset management or a similar area. ITAM Resources must also excel in analytical thinking, problem-solving, and possess the ability to work both independently and as part of a team.

Responsibilities: * Manage finances through renewals and licensing processes using Xero, Excel, and Hubspot. * Ensure accurate record keeping with MS Office tools.

We are looking for a skilled IT Software Asset Management Sr. 1 to join our team in Bengaluru, with 6-8 years of experience. Roles and Responsibility Creates integrations, focusing on SaaS tools for both IT and LOB software, including pre-built integrations and customized APIs. Actively seeks process improvement opportunities with a focus on automation for the SAM and VM teams. Completes quality assurance reviews of SAMPro, HAM, and other ServiceNow-related stories. May act as an IT Vendor Manager for the purposes of the ServiceNow relationship and works with other third-party vendors when working on integrations. Develops moderate HAM or ITAM workloads as appropriate. Provides support to other (hardware, cloud) Asset Management staff within ServiceNow. Job Requirements Bachelor's Degree in Information Technology or related business concentration preferred. ServiceNow CSA certification preferred; additional developer certifications will be considered, including Certified Application Developer and Certified Implementation Specialist (CIS) in SAM. Good understanding of software licensing and compliance is required. Excellent Microsoft Office skills are essential. Ability to work independently and as part of a team is necessary. High degree of professionalism is expected. Demonstrated excellent interpersonal and communication skills are required. Experience with QA is preferred. IT Asset Management or IT Procurement experience is helpful. Any experience with ITAM or HAM beyond SAM is preferred. Related experience is preferable in a large-scale technology environment. Self-starter capability is required. Ability to build partnerships outside of tactical teams is beneficial. ServiceNow acumen is required.

Dear Candidate, We are hiring a Cloud SaaS Engineer to develop and support scalable SaaS applications running on cloud infrastructure. Key Responsibilities: Design multi-tenant architecture. Manage CI/CD and release pipelines. Monitor app performance and usage. Required Skills & Qualifications: Experience with SaaS app development in cloud environments. Familiar with container orchestration and API design. Knowledge of billing, user management, and scaling patterns. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

Role & responsibilities Software Management Executive (Offrole) Key Responsibilities: Software Lifecycle Management: Ensure all application renewals are processed on time to prevent service disruptions. Coordinate with the Purchase Department for the timely delivery of software licenses, subscriptions, and related services. Oversee the necessary invoicing process within SAP for software-related purchases. Liaise with the Finance Department to ensure timely payment processing for all software vendors. Vendor & Internal Coordination: Work closely with software vendors for new implementations, support, and license management. Collaborate with various internal departments (e.g., Manufacturing, Finance, HR) to understand their software needs and translate them into actionable requirements. Coordinate with our on-site IT teams at various locations for smooth software deployment, integration, and user support. Requirements & Validation: Serve as the central point of contact for all software-related queries and issues, directing them to the appropriate teams or vendors. Play a key role in gathering, documenting, and prioritizing software requirements from business users. Validate all software-related requirements to ensure they align with business needs and technical feasibility. First-Level Support & Troubleshooting: Develop the ability to troubleshoot issues at the first level , providing initial diagnosis and resolution or escalating effectively when needed. What We're Looking For: 5-10 years of experience in an IT role focused on enterprise software management, business analysis, or IT coordination within a corporate environment. Strong understanding of how software supports business processes, ideally in a manufacturing or chemical/pharmaceutical setting. Exceptional communication and interpersonal skills , demonstrating a "good listener" mentality to effectively liaise with vendors, internal departments, and IT teams. Proven ability to manage multiple tasks, prioritize effectively, and thrive in a dynamic environment. Experience assisting with IT budgeting, invoice processing (especially within SAP), and payment coordination. Familiarity with various enterprise applications (e.g., ERP systems like SAP,SAPHIRE) Qualifications: Bachelor's degree in Computers or a related field. Preferred candidate profile Early Joiner candidates

Dear Candidate, We are hiring a Cloud Solutions Consultant to guide clients through cloud adoption and digital transformation initiatives. Key Responsibilities: Advise on cloud architecture and migration. Translate business needs into technical solutions. Conduct workshops and training sessions. Required Skills & Qualifications: Strong client-facing communication skills. Broad cloud knowledge (AWS/Azure/GCP). Experience across multiple industries is a plus. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

Detailed Job Description 6+ years of experience with CMDB, HAM and SAM Proficient in Asset Management Process and Best practices Working experience in designing, implementing, tweaking HAM, SAM process Hands-on experience in Reports and Dashboards Must have experienced in forecasting and budgeting Must have experienced tracking and maintaining asset details in On-prem, Cloud environment. Should collaborate with technical teams and publish weekly/monthly SAM & HAM compliance reports Work with Procurement team for the asset / software renewals Should be well versed with overall procurement process Software Allocation by validating its availability, license metrics, implementation environment and requirement justification. License renewal involving support maintenance and subscriptions. License procurement analysis and projection reports Auditing for equivalent software solutions to bring optimization Regular monitoring of the consumption of IT management tools to make informed decisions. Performing internal audits to mitigate over-consumption and optimize the utilization of licenses. Extending support for external audits. Showcasing data-driven performance indicators to the stakeholders to make an informed decision.

About The Role : Key Responsibilities: - Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar. - Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar. - Customize and configure ITSM & ITAM tools to meet business requirements. - Develop workflows, scripts, and automation to enhance IT service delivery. - Collaborate with IT and business teams to gather requirements and translate them into technical solutions. - Have understanding of system integrations and data migrations. - Perform data analysis and reporting on IT asset inventory. - Ensure compliance with software licensing and asset management policies. - Troubleshoot and resolve issues related to ITSM /ITAM tools. - Provide Demos to customers & presales - Stay updated with the latest ITSM and ITAM trends and technologies. Qualifications: - Bachelor''s degree in Computer Science, Information Technology, or a related field. - Proven experience as an ITSM Developer or similar role. - Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc. - Strong scripting and programming skills (JavaScript, Python, etc.). - Knowledge of ITIL framework and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role ? Skill - ServiceNow ServiceNow Technical Lead (ITSM Expert + Discovery & CMDB Development ,HAM pro & SAM pro experience) Experience - 6+ years Location – Pune We are looking for a ServiceNow developer to join our team and help us deliver high-quality ServiceNow development solutions to our clients. You will be responsible for developing, configuring, and customizing ServiceNow applications, such as ITSM ,Discovery, CMDB, HAM Pro & SAM Pro and Service Mapping. ? Candidate must have : At least 6+ years of experience in ServiceNow development. Extensive hands-on experience of working with script based ServiceNow components such as business rules, script includes, client scripts, UI pages etc. Extensive experience of working with ServiceNow Glide objects such as GlideRecord, GlideSystem, GlideAggregate, GlideAjax etc. Ability to build Service Portal pages, designing customer widgets and good understanding of Angular JS Proficient in JavaScript, AngularJS, HTML, CSS, and REST APIs. Good knowledge of ServiceNow development best practices. Familiar with ServiceNow best practices, coding standards, and documentation ? ? Mandatory Skills: ServiceNow - IT Service Management. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience. Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts. Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts. Purchase agreements and other data to manage hardware assets effectively Experience in all processes including but not limited to New Assets, IMACS, Retirements, Disposals- Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines. Utilize Data analysis tools and techniques like MS Access, MS Excel. Assess data accuracy and reasonableness and follow-up directly with clients, internal support staff, or partner appropriately to achieve necessary understanding and to resolve the anomalies. Ensure quality and timely delivery of customer requirements. Generate monthly asset reports regarding this Service, as well as ad-hoc reports as requested internally or by customer. Identify and document best practices and implement them Other Hardware Asset Management duties as assigned. Drive Compliance across Organization, Correction of policies / SLA/ OLA / UC Procurement / Vendor Negotiation experience and People management experience is a plus ? ? ? ? Mandatory Skills: ITIL - IT Hardware Asset Management. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Responsibilities: Architect, design, and implement scalable and maintainable ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM etc.). Install, configure, and test new applications and features in a sandbox/dev environment. Continuously explore ServiceNow’s latest capabilities, releases, and technologies to improve the platform and advise on best practices. Integrate asset management with related ITSM/ITOM processes such as CMDB, Incident, Change, and Procurement. Ensure data integrity, normalization, and reconciliation of discovery and inventory sources. Lead proof-of-concept (PoC) initiatives to validate new modules, integrations, or third-party tools. Develop and maintain technical documentation, including solution designs, configuration guides, and standard operating procedures. Establish and promote best practices for ServiceNow development, security, governance, and release management. Collaborate with business stakeholders, developers, and project managers to ensure solutions align with strategic goals and technical standards. Lead workshops, gather requirements, and translate business needs into scalable technical solutions. Provide guidance and mentorship to developers and junior engineers on platform capabilities and architectural decisions. Troubleshoot complex platform issues and recommend long-term solutions. Conduct structured knowledge transfer sessions with the Managed Service Provider (MSP) and internal support teams to ensure continuity, supportability, and platform resiliency. Knowledge of software licensing models (Microsoft, Oracle, Adobe, etc.) Strong hands-on experience with ServiceNow HAM Pro and SAM Pro modules. Qualifications: Proven experience in architecting and implementing solutions on the ServiceNow platform. Strong hands-on experience with ServiceNow administration and development (Flow Designer, Script Includes, Business Rules, UI Policies, etc.). Excellent communication skills, capable of translating complex technical concepts into business-friendly language. Deep understanding of ServiceNow modules such as ITSM, CMDB, Discovery, Service Portal, and Integration Hub. Experience with REST/SOAP integrations and third-party API interaction within the ServiceNow ecosystem. Ability to work independently in a fast-paced environment, managing multiple initiatives. Experience creating documentation and establishing development standards and best practices. ServiceNow Certified System Administrator (CSA) required; Certified Implementation Specialist (CIS) preferred. Band - B3 Location - Bangalore CBR - 200K ? Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ? 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ? Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ? Mandatory Skills: ServiceNow - SaaS. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

We're hiring for Global License Manager with Leading Product Based Co - Gurugram Exp - 15+ Years Notice Period - Immediate to 30 Days Tasks & Responsibility Responsibility for license balance incl counter measures Regular license reporting for on prem, Cloud and SaaS applications Define and monitor key performance indicators (KPIs) Analysis, design, implementation of license strategies Advising Business units/subsidiaries and IT on the introduction of new software products and technologies with regard to licensing issues Further developing of license management and optimizing the software license models Further development and operations of a software asset management system Education & Training Bachelor's degree in fields like Business Administration, Information Technology, Computer Science, or related fields. (nice to have) Certification in IT Asset Management (ITAM), Software Asset Management (SAM), or equivalent is beneficial Technical Knowhow Familiarity with software licensing models (e.g., perpetual, subscription, concurrent). Proficiency with license management and asset management tools (e.g.ServiceNow, Snow License Manager). Understanding of software lifecycle management and procurement processes. Strong analytical abilities to monitor and analyze license usage patterns, ensuring optimized license allocation and avoiding over-licensing. Familiarity with licensing agreements, terms, and conditions from major vendors like Microsoft, Oracle, Adobe, IBM, etc. If interested, kindly share your resume at harjeet@beanhr.com

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. As a ServiceNow Senior Technical Consultant, you will utilize your extensive ServiceNow knowledge and experience to design, develop and deploy solutions utilizing the ServiceNow platform. You will work with a collaborative team leading, mentoring and ensuring development efforts are well documented and delivered with quality. You will work with customer service owners, process owners and various service delivery groups and participate in demos and meetings in a professional and courteous manner. The ServiceNow Senior Technical Consultant is a highly experienced subject matter expert on the ServiceNow platform with strong experience designing, developing and deploying integrations with external third party tools. Responsibilities Participate on project teams to deploy solutions on the ServiceNow platform Lead a team of technical delivery resources Lead development and testing activities on ServiceNow Lead in the architecture and design of complex solutions Lead the creation of written deliverables Lead client demos and working sessions Lead integration design sessions and deployment Participate as technical expert in client workshops Influence direct team members and external customers regarding policies, best practices and procedures Mentor junior staff and support project leadership Obtain and maintain certifications with associated qualifications Qualifications Certification(s) in ServiceNow ITAM,CAD, Service Mapping, and/or Event Management. Subject matter expert on the ServiceNow platform Expert level development skills on the ServiceNow platform Mastery in at least one ServiceNow suite Strong skills integrating ServiceNow with third party tools Utilize HAM Pro, SAM Pro and other ITAM modules effectively to optimize IT Infrastructure. Strong presentation skills Strong project and situational awareness Strong communication skills Strong attention to detail Self-starter Expectations Recognized subject matter expert in professional discipline Depth of knowledge and experience enables contribution in a more complex/critical environment Provide measurable input into new products, processes, standards, and / or plans Coordinate cross-practice and contribute to cross-practice deliverables to defined standards Demonstrate deep expertise across at least one technology Able to architect and lead deployment of moderately complex solution Communicate with external customers, which may include senior management, on matters that require explanation, interpretation, and / or advising Participate in presales activities including scoping and positioning Identify new client opportunities inside of the practice and engages pre-sales to begin new campaigns within the practice Able to communicate beyond tactics and technology and can help customers management set strategic direction A reliable resource for marketing on thought leadership pieces for their practice Begin speaking at industry conferences Contribute to more complex workshops and understand how their area of expertise fits into our stitching message Drive scoping, planning, and methodology for critical projects Work on complex issues Contribute to development of innovative and high impact solutions for complex client programs Provide measurable input into new products, processes, standards, and / or plans Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : ServiceNow ITSM Software Asset Management (SAM) Minimum 5 year(s) of experience is required Educational Qualification : Degree in IT or Business-related discipline; Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have Skills :Software License ManagementGood to Have Skills : ServiceNow ITSM Software Asset Management (SAM)Job Requirements :Key Responsibilities :1 Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets;2 Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales;3 Drive progress of SAM engagements resolution of compliance issues4 Deliver information to Customers on best licensing practices to enhance knowledge and understanding Technical Experience :1 An understanding of scan tools used to manage software deployment SCCM, CMDB, RV Tools, Map Toolkit, etc;2 Must have Knowledge on Microsoft, Adobe from Tier 2 or Tier 3 publishers ;3 Understanding of Licensing, maintenance and support elements of agreements; and4 Fair understanding of enterprise / server estate configuration4 A technical understanding of networks, the use of licensed software and software deployment; Professional Attributes :1 Excellent communication skills verbal written; 2 Advanced analytical skills using Excel or other software tools3 Strong project management and delegation skills, meeting and enforcing deadlines Educational Qualification:Degree in IT or Business-related discipline;Additional Info :Flexible shift timing

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software License Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities:-1.Manage the delivery of multiple software license compliance reviews to agreed timeframes and budgets.2.Work with end users to assist in the data collection process enabling a smooth and efficient end to end review process that meets our client timescales.3.Drive progress of SAM engagements resolution of compliance issues4.Deliver information to Customers on best licensing practices to enhance knowledge and understanding. Technical Experience:- Competent on upto 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. Understanding discovery Fundamentals: Overview of ServiceNow Discovery for software applications Discovery model normalization Experienced on drafting Software Asset Management policies & Procedures.Certification:Certified Software Asset Manager (CSAM) Professional Attributes:-1.Excellent communication skills verbal written.2.Advanced analytical skills using Excel or other software tools.3.Strong project management and delegation skills, meeting and enforcing deadlines. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible shift timing Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Identify and analyze system or application issues and provide effective solutions. Communicate with clients to understand their needs and provide appropriate support. Ensure smooth operations of systems and applications by monitoring and troubleshooting. Stay updated with the latest product knowledge and industry trends. Train and mentor junior team members to enhance their skills and knowledge. Manage data with tables in the CMDB and Assets and its Data Sources. Plans and manages a population of the Configuration Management System, including discovery and other data import methods. Configure efficient Identification and Reconciliation. Monitor CMDB health and resolve conflicts between authoritative data sources. Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs. Configure, develop, enhance, and implement application mapping. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Good To Have Skills:Experience with ITIL processes. Strong understanding of IT infrastructure and systems. Experience in incident management and problem resolution. Knowledge of configuration management tools and practices. Familiarity with IT service management frameworks. Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera. Good to have - MID Server configurations for Integrations data pull. Good to have - Customizes ServiceNow configuration, including custom scripts. Minimum 4-5 years of experience ServiceNow. Minimum 5 years of experience in IT asset / CMDB management. Experience in IT Asset Management process and operational delivery environment. Excellent communication and presentation skills. Excellent communication written and oral and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education