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3 - 5 years

2 - 6 Lacs

Bengaluru

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About The Role ? ? ? ? Mandatory Skills: CAD App and Customization Tools. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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3 - 8 years

5 - 15 Lacs

Hyderabad, Pune, Bengaluru

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Job description Hiring for SFDC Testing with experience range 3 to 6 years. Mandatory Skills: SFDC Testing Testing, (Developed, developing, Test cases Test Scripts) Education: BE/B.Tech/MCA/M.Tech/MSc./MSts

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8 - 10 years

15 - 20 Lacs

Gurugram

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About The Role Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. ? Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFP’s received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs ? Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor ? 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc ? 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Salesforce Industries Vlocity. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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8 - 10 years

13 - 18 Lacs

Pune

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About The Role Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ? Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ? 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ? Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ? Mandatory Skills: Azure DevOps Operations. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5 - 8 years

9 - 14 Lacs

Pune

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About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Industries Vlocity. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5 - 8 years

9 - 14 Lacs

Bengaluru

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About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Industries Vlocity. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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7 - 11 years

13 - 17 Lacs

Mumbai

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About The Role Job Purpose Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. ? Objectives of this role - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. ? Roles and Responsibilities - Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards. - Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc. - Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives. - Drive regular project meetings & ensure transformation initiatives are driven to completion. - Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure. - Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect - Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer - Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners. ? Required skills and qualifications - 5+ years of experience in an upper-management role, preferably in program management. - Exceptional skills in leadership, time management, facilitation, and organization. - Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities. - Experience in managing stakeholders (internal and external). - Outstanding knowledge of change management principles and performance evaluation processes. ? Good to have skills and Experience: - PMP Certified is added advantage. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc." Mandatory Skills: Delivery Management. Experience>10 YEARS. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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7 - 11 years

13 - 17 Lacs

Bengaluru

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About The Role Job Purpose Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. ? Objectives of this role - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. ? Roles and Responsibilities - Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards. - Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc. - Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives. - Drive regular project meetings & ensure transformation initiatives are driven to completion. - Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure. - Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect - Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer - Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners. ? Required skills and qualifications - 5+ years of experience in an upper-management role, preferably in program management. - Exceptional skills in leadership, time management, facilitation, and organization. - Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities. - Experience in managing stakeholders (internal and external). - Outstanding knowledge of change management principles and performance evaluation processes. ? Good to have skills and Experience: - PMP Certified is added advantage. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc." Mandatory Skills: Project Portfolio Management. Experience>10 YEARS. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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8 - 10 years

14 - 19 Lacs

Bengaluru

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About The Role Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. ? Do 1. Responsibilities Meeting with the IT manager to determine the company’s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. ? 2. Technical Architect Requirements Bachelor’s degree in information technology or computer science. Previous work experience as a technical architect. ? 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. ? Mandatory Skills: Salesforce Platform Development. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5 - 8 years

9 - 14 Lacs

Bengaluru

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About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: MSD365 Customization and Configuration. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5 - 8 years

9 - 14 Lacs

Pune

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About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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6 - 10 years

17 - 22 Lacs

Bengaluru

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Department: Commercial-DD&IT GBS Bangalore, India Are you an expert in Adobe Experience Manager (AEM) looking to take your career to the next level? Do you want to play a pivotal role in shaping digital content management and enhancing user experience at Novo Nordisk? If so, we invite you to join our dynamic team as an AEM Architect. Read more and apply today for a life-changing career. Apply Now! The Position As an Adobe Experience Manager Architect, you will: Design, develop, and implement AEM-based solutions that align with business requirements and technical specifications. Lead architectural discussions and design sessions with stakeholders to gather and analyse requirements for the Adobe Experience Cloud migration and new target architecture. Provide expert guidance on AEM best practices, including content modelling, workflows, and component development. Collaborate closely with System Management and development teams to ensure best practices in coding, testing, and deployment processes are followed. Oversee the integration of AEM with other technologies and platforms, especially in the context of the ongoing migration and move to target architecture. Stay current with Adobe Experience Manager updates, enhancements, and market trends. Qualifications To succeed in this role, you have: Bachelors degree in computer science, Business, or a related field. Masters Degree is good to have. With over 14 years of overall experience, including more than 4 years specializing in designing AEM architecture solutions. Proven experience as an AEM Architect or similar role with extensive knowledge of Adobe Experience Manager. Strong understanding of AEM components, templates, and workflows. Knowledge of web services and integration techniques. Experience in Agile methodologies. Excellent analytical, problem-solving, and communication skills. Ability to work collaboratively in a team environment and independently. Adobe Certified Expert (ACE) in AEM (Good to have). About the Department You will report to the Director / Head of Commercial DD&IT GBS in the global DD&IT unit based in Bangalore, India. Our area consists of approximately 145 highly skilled professionals, all working with Commercial stakeholders in a highly matrixed organisation with a global footprint. We foster a collaborative and innovative atmosphere, where your expertise can make a significant impact on our digital journey.

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4 - 9 years

3 - 7 Lacs

Mumbai

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About The Role The Marketing Cloud Developer is responsible for understanding business requirements and delivering high-quality technical solutions that empower the Marketing teams to utilize the Marketing Cloud automation platform. This position will support the email marketing team with building custom queries, email templates, amp script-based dynamic templates, automation jobs, and build out comprehensive customer journeys. Primary Skills Job Requirements Good written and verbal communication skills Ability to work effectively with non-technical personnel Experience with email and/or marketing automation software and integration with databases Knowledge of Salesforce Marketing Cloud (SFMC) aka ExactTarget is required. Experience working with all Marketing Cloud Builders and Studios, including Mobile Connect and Personalization Builder for Emails Develop responsive email templates with extensive knowledge of AMPscript Front-end development building Cloud Pages utilizing HTML, CSS, JavaScript and AMPScript is very essential Experience implementing automated solutions utilizing Marketing Cloud Server-Side Java Script (SSJS) would be beneficial Master with SQL and robust understanding of Marketing Clouds contact data model Experience utilizing Journey Builder with thorough understanding of Audience Builder configuration. Ability to elicit requirements and translate to technical solutions that can scale across multiple business units Experience with web service integration (REST/SOAP) would be beneficial

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6 - 10 years

14 - 19 Lacs

Pune

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Hello eager tech expert! To create a better future, you need to think outside the box. That"™s why we at Siemens need innovators who aren"™t afraid to push boundaries to join our diverse team of tech gurus. Got what it takes? Then help us create lasting, positive impact! Siemens Corporate Technology "India Tech Hub" is at the forefront of driving digital transformation and enabling the integration of artificial intelligence into the fabric of industrial solutions. As a pivotal innovation center, the Tech Hub is dedicated to harnessing the power of AI to revolutionize the future of work. With a focus on customer-centric solutions, Siemens India Tech Hub is a beacon for exploring industrial AI use cases, ensuring that Siemens remains a global leader in the digital era. You"™ll break new ground by To provide solution expertise in Microsoft Dynamics 365 and Microsoft Dataverse administration, customization, development, and usage. Configure and develop Dynamics 365 solutions and work with data from Microsoft Dataverse to make configurations. Design, develop, and quality assure complex workflows that string different business entities together. Keep up to date with latest Microsoft release waves to proactively adapt to new releases. Participate in the agile process by proactively attending daily meetings and other alignments with the team. Track (push) changes to the git-repository according to the project process. Conduct feature demos in front of stakeholders. You"™re excited to build on your existing expertise, including Bachelor"™s degree in computer science, Information Technology, or a related field. At least 7 years of experience in Microsoft Dynamics 365 and Microsoft Dataverse administration, customization, development, and usage. Experience with Power BI, Power Automate and other M365 tools. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team. Experience in ITIL process definition and implementation. Knowledge of Agile methodologies and experience working in a Scrum team. Strong understanding of M365 tooling architecture. Microsoft Dynamics 365 and Microsoft Dataverse administration, customization, development, and usage. Power Automate and applying Microsoft's best practices and methodologies. Back-end and front-end development languages such as Microsoft .NET development (C#), and JavaScript. Developing plugins and custom workflows utilizing the above technologies. DevOps tools (minimum a source control system). Analytical, problem-solving and communication skills. Developing PCF controls. Field Service Module. General knowledge in agile IT, e.g., SAFe (Scaled Agile Framework) or SCRUM methodology. Create a better #TomorrowWithUs! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. This role is based in Pune. You"™ll also get to visit other locations in India and beyond, so you"™ll need to go where this journey takes you. In return, you"™ll get the chance to work with international team and working on global topics.

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3 - 7 years

10 - 14 Lacs

Gurugram

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Hello Visionary! We know that the only way a business thrive is if our people are growing. That"™s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? We are looking for Senior SFDC Data Cloud Developer You"™ll make a difference by Development on differentiated tasks by translating the software design into code in accordance with the partners"™ quality requirements. Analyze software requirements and software functional specification. Implement and document assigned part of component / work product based on project schedule. Write code/test code for part of software component/ work product. Unit test the implemented solutions. Investigate and fix software defects found by test / review team to ensure product quality. Ensure quality of the developed part of component(s) / work product(s) (conformance with development process) and its technical delivery. Submit the work products into the software configuration management. Perform regular internal technical coordination / review to ensure risk identification and to support the initiation of risk mitigation by Project Manager and all relevant project stakeholders. You"™ll win us over by B.E. / B. Tech / MCA/ M. Tech (Computer Science/Electronics & Communication/Electrical) 4 to 8 years of Project experience. Expertise on Force.com platform, Salesforce data cloud, CPQ, Sales Cloud, Service Cloud, Experience Cloud. Experience with Lightning Web Components (LWC) and Jest tests Development expertise in Apex Classes/Controllers, Apex Triggers, Asynchronous Apex Experience in HTML, JavaScript/jQuery /ECMA Script 6+, CSS, CSS3. Experience in SOAP API, REST API, and Bulk API Batch and Bulk processing, data loader or any other middle-ware experience; Data Migration using ETL tools. Experience of Salesforce configuration - user/role/profile setup, record sharing, workflows, validation rules, etc. Experience in Agile environment (Scrum) Experience of integrating Salesforce with 3rd party APIs Desirable A background in Java, Python, Node, .NET, is desirable but not mandatory. Experience of popular AWS services related to Storage, Compute, Database and Network categories. Understanding of Continuous Integration and Delivery Certifications like Platform Developer 1 Create a better #TomorrowWithUs! This role, based in Bangalore, is an individual contributor position. You may be required to visit other locations within India and internationally. In return, you'll have the opportunity to work with teams shaping the future. At Siemens, we are a collection of over 312,000 minds building the future, one day at a time, worldwide. We are dedicated to equality and welcome applications that reflect the diversity of the communities we serve. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and imagination, and help us shape tomorrow Find out more about Siemens careers at www.siemens.com/careers

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2 - 7 years

1 - 3 Lacs

Vadodara

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We are seeking an organized, energetic & results-driven "Marketing Executive" for Vadodara Location. This role requires you to oversee sales and distribution in your assigned region and work to grow your customer base. We need individuals with innate leadership qualities & someone who can maintain good client & vendor relationships Requirements: Main KRA( 85% ) Handle inbound calls triggered by digital campaigns Data Enhancement - Update and build accurate & insightful customer records on CRM database Account Profiling – Analyze and map existing and new customers to identify key contacts, purchasing processes and decision makers within an organization Perform outbound Telemarketing activity on targeted data lists, targeting both new & existing customers. ReportingTrack campaign metrics versus predetermined goals. Other reports as required Perform marketing operations activities as required Other Responsibilities that can be assigned( 15% ) Social Media Posting & Sharing posts in other groups Moderate & Develop Partner Community Education and Experience Required: Bachelors in Marketing, Business or related fields. 1- 3+ years Inbound/outbound sales experience (Telemarketing/ Renewal/ Call Center). Sales and/or channel experience is a plus. Knowledge and Skills: Strong written/oral communications - English, Hindi Good experience with MS Word, Excel, Powerpoint Excellent communication and interpersonal skills Ability to multitask critical functions Knowledge of marketing principles, practices, tactics and tools. Good interpersonal skills. Ability to work as part of a team. Work closely with the Sales teams to grow revenue and ensure marketing generated pipeline targets are achieved.

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5 - 10 years

10 - 13 Lacs

Pune

Hybrid

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Roles and Responsibilities Design, develop, test, and deploy Apex classes, triggers, interfaces, and Visualforce pages to integrate with Salesforce CRM platform. Collaborate with cross-functional teams to identify business requirements and design solutions using LWC (Lightning Web Components) framework. Develop custom components using Lightning Web Components (LWC) for data visualization and reporting purposes. Troubleshoot issues related to Apex programming language errors in Salesforce environment. Ensure seamless integration of developed solutions with existing Salesforce infrastructure. Key Skills / Expertise: • Apex Development • Einstein Analytics (CRM Analytics) Development • Salesforce Development LWCs / Visualforce, Integration, Configuration, SOQL, Flows • Agile Methodology: Experience in the full software development life cycle, following Agile processes.

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3 - 8 years

10 - 14 Lacs

Gurugram

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Diverse Lynx is looking for Salesforce LWC, Integration & Agile Professional to join our dynamic team and embark on a rewarding career journey Design and configure Salesforce to meet the specific needs of the organization Develop custom applications, workflows, and reports within Salesforce Provide support and training to end users to ensure the effective utilization of the platform Migrate data from legacy systems to Salesforce and maintain data integrity Monitor and maintain the security and performance of the Salesforce platform Collaborate with cross-functional teams, such as IT and marketing, to ensure the seamless integration of Salesforce with other systems and tools Troubleshoot and resolve any technical issues Excellent problem-solving and analytical skills

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5 - 8 years

8 - 14 Lacs

Kanpur

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Key Responsibilities : - Lead backend development and provide continuous support for the I-BAP Mobile App. - Customize and configure Salesforce using Apex, Visualforce, and Lightning Components (Aura/LWC). - Develop and maintain APIs and integrate Salesforce with external systems. - Perform data migration, cleansing, and management using tools like Data Loader and ETL platforms. - Collaborate with cross-functional teams to gather requirements and deliver technical solutions that align with business needs. - Troubleshoot and resolve bugs, performance issues, and platform errors in a timely manner. - Ensure adherence to Salesforce security best practices and performance optimization techniques. - Maintain comprehensive technical documentation and user guides. - Actively participate in agile ceremonies, including stand-ups, sprint planning, and retrospectives. Required Skills & Qualifications : - Minimum 5 years of hands-on Salesforce development experience. - Proven expertise in Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud. - Proficient in Apex programming, Visualforce, and Lightning Components (Aura/LWC). - Strong experience with Salesforce APIs, including REST and SOAP, and middleware tools. - Deep understanding of Salesforce security architecture, sharing rules, and access models. - Experience with data migration and management tools. - Ability to work independently and resolve technical challenges efficiently. - Excellent verbal and written communication skills. - Salesforce Developer Certifications (e.g., Platform Developer I/II) are preferred. - Comfortable operating in a remote, collaborative environment. Preferred Skills : - Experience integrating mobile backends with Salesforce. - Familiarity with version control systems like Git. - Exposure to DevOps practices, including CI/CD pipelines in Salesforce. - Knowledge of Salesforce AppExchange products.

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8 - 13 years

16 - 22 Lacs

Pune

Hybrid

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Salesforce Consultant : Pune/Hybrid Permanent Who are we: Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. We specialize in delivering complex digital commerce ecosystems to large and small customers through a team-oriented and collaborative work environment. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, health care, and manufacturing. Purpose of the Role: We are seeking an experienced Salesforce Developer & Functional Analyst to support the ongoing development, enhancement, and maintenance of the Salesforce platform at Client. This role sits within the Innovation & Transformation Team of the Academic Related Resources Directorate and will play a crucial part in both technical development and business analysis for Salesforce-based solutions. In addition to building and customizing Salesforce applications, this role will support product backlog management, gather and refine business requirements, and collaborate closely with cross-functional teams to ensure solutions meet evolving university needs. Requirements Main Activities and Responsibilities: Collaborate with stakeholders across departments to gather and document CRM/business requirements Manage and maintain the Salesforce product backlog in collaboration with Product Owners and project managers Design, develop, test, and deploy custom Salesforce solutions including Apex classes, Visual force pages, and Lightning Components Translate business needs into technical specifications and scalable Salesforce solutions Conduct system and user acceptance testing (UAT) support Create and maintain technical documentation and user training materials Assist in the prioritization of enhancements and change requests based on stakeholder feedback Ensure platform integrity, security, and alignment with enterprise architecture Provide technical support through Client Service Management tool Participate in Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives) Communication and Working Relationships: Close collaboration with stakeholders across Client, including academic departments, IT Services, LEAP Programme Team Work with change managers, functional leads, and implementation partners Partner with end users, support staff, and delivery teams across the Client Technical Skills: Proven advanced experience with Salesforce CRM (minimum 4 years hands-on) Deep understanding of Salesforce architecture including Apex, Visual force, SOQL, Lightning Web Components Experience with Salesforce administration tasks including flows, profiles, permissions, and validation rules Proficiency with HTML, JavaScript, and one backend language (Java, C++, etc.) Familiarity with REST/SOAP-based web services and Salesforce APIs Experience with Salesforce integration tools (MuleSoft, Zapier, etc. is a plus) Strong knowledge of Salesforce data tools (Data Loader, Workbench, DemandTools) Version control and DevOps tools (e.g., Git, Gear set, Copado) experience preferred Functional / Analyst Skills: Experience in product backlog grooming and prioritization Ability to gather and document business requirements and translate them into functional specifications Strong understanding of higher education processes and use cases (preferred) Experience working in Agile/Scrum environments Skilled at stakeholder communication and expectation management Able to create user stories, acceptance criteria, and support UAT Desirable Qualifications: Salesforce Certified Platform Developer I/II Salesforce Certified Administrator Salesforce Certified Business Analyst (preferred) Agile certification (Scrum Master or Product Owner role) is a plus

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4 - 7 years

12 - 15 Lacs

Bengaluru

Remote

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Position: Salesforce Functional Analyst Location: Remote Skills: CPQ * Data Analyst * Data analyst on billing projects Role & responsibilities 5+ years as a data analyst on Salesforce exp 3+ years as a data analyst on cpq projects 1+ years as a data analyst on billing projects 5+ years experience doing data analysis and integration with SFDC. Contributed on the design and implementation of an Enterprise grade CPQ supporting multiple regions and billing systems. Strong understanding of cpq processes and operations as they apply to: subscriptions, order orchestration, activation, revenue recognition, invoice generation, taxation, payment processing, and general ledger processing and management Strong understanding of the salesforce cpq data model Data Gap analysis data manipulation ; Compared large data sets, Data standardization. Nice to have Salesforce certified sales cloud consultant & Admin Cer

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5 - 10 years

7 - 12 Lacs

Pune

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Role description The Lead Sales Process and Tools is a strategic enabler responsible for designing, optimizing, and automating sales processes that drive operational efficiency, accelerate sales cycles, improve opportunity pipeline, and deliver great customer experience. This role ensures seamless technology adoption, process alignment, Voice of Customer insights and data integrity, empowering the sales force with best-in-class tools and workflows. Key Responsibilities: Design and implement end-to-end sales workflows, ensuring process agility, scalability, productivity, and seamless integration across IT systems. Lead the administration of Salesforc e SFDC and Pardot, driving automation, efficiency, and business intelligence to ensure complete utilization by Sales team. Design and implement processes to capture customer journey across the sales process and manage Customer insights to action key customer pain areas. Own and enhance the Sales Data Excellence journey, ensuring data governance, integrity, and a single source of truth for customer masters. Collaborate with senior leadership to align sales technology and tool investments with business objectives, ensuring maximum ROI. Foster a high-adoption culture by training and enabling sales teams to leverage SFDC and other tools for improve d performance. Monitor, evaluate, and refine sales processes using data-driven insights, ensuring continuous improvement and opera tional excellence. Qualifications: Bachelors degree in business, Marketing, or related field; MBA preferred. 5+ years of experience in sales operations and process automation within a B2B environment. Proven expertise in Salesforce SFDC and other sales automation platforms. Strong strategic mindset with a track record of driving process innovation and transformation. Ability to engage and influence cross-functional teams to achieve operational and revenue goals. Location: Pune

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8 - 13 years

16 - 31 Lacs

Chennai

Remote

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Salesforce CLM Developer 8+ YRS Mandatory Skills Salesforce ,Salesforce CLM & Docusign. Job Description Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 8 years of experience in CLM development and implementation, with a strong focus on Salesforce CLM. Proficiency in designing, developing, and implementing DocuSign CLM solutions to meet the needs of our organization. Develop and maintain documentation for system configurations, workflows, and integrations. Customize and configure DocuSign CLM to improve contract management workflows and enhance user experience. Lead the DocuSign CLM integration with other enterprise applications and systems to streamline processes and ensure data consistency. Provide technical support and guidance to end-users, ensuring they fully leverage the capabilities of DocuSign CLM. Identify opportunities to optimize and automate contract management processes using DocuSign CLM. Stay up to date with the latest developments and best practices in DocuSign CLM and related technologies. Experience and knowledge of relational databases, data modeling, and ETL tools. Proficiency in JavaScript, HTML, CSS, and other web technologies. Strong understanding of Salesforce architecture, data model, and security. Experience in providing technical guidance and mentorship to junior developers and team members. Experience in Collaborating with cross-functional teams to gather and analyze requirements and translate them into technical specifications. Familiarity with Agile development methodologies and version control systems. Work closely with the Business team to understand their needs and provide technical expertise and guidance. Collaborate with other developers and architects to design and implement CLM enhancements and integrations. Participate in code reviews and provide constructive feedback to ensure code quality and adherence to best practices. Salesforce Certified CLM Specialist certification is highly preferred. Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders. Roles & Responsibilities We are seeking a highly skilled and experienced Senior DocuSign CLM Developer to join our dynamic team. The ideal candidate will have extensive experience in developing and implementing DocuSign Contract Lifecycle Management (CLM) solutions and will play a crucial role in enhancing our contract management processes. Our work environment and culture encourage our people to hone current skills and build new capabilities, while discovering their genius.

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8 - 12 years

12 - 20 Lacs

Pune

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IT Business Analyst Hybrid/ Pune 2 days WFO Time: 2-11 or 10-7 Exp: Overall 8-12 yrs, relevant of 6-7 years in IT BA in oil/gas, Energy, Manufacturing (Mandatory) Certifications: BA Certifications is a plus Skills: (This requirement is an IT requirement) Oil and gas/ Energy domain is mandatory Requirement Gathering, Agile + Scrum, User Stories, Project Roadmap, Backlogs ADO is preferred. Candidate who has experience in QA, API, Systems, will be a plus as its an IT role SAP and SFDC is nice to have. Great comm skills

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4 - 9 years

15 - 25 Lacs

Hyderabad, Pune, Bengaluru

Hybrid

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Warm Greetings from SP Staffing!! Role :Salesforce Developer Experience Required :4 to 13 yrs Work Location :Bangalore/Hyderabad/Pune Required Skills, SFDC LWC Interested candidates can send resumes to nandhini.spstaffing@gmail.com

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