1594 Sfdc Jobs - Page 29

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Finacle customization version 7. Experience3-5 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: SSIS. Experience5-8 Years.

Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Salesforce Industries Vlocity. Experience>10 YEARS.

Mandatory Skills: Finacle customization version 7. Experience1-3 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Azure DevOps Operations. Experience8-10 Years.

Job Description Do you want to find a role that will use your communication skills, knowledge AND also give you real hands-on business experience? This is an exciting & varied role where you will gain fantastic, transferrable work experience at the same time become an integral member of the EMEA Sales Support team. The Sales Support Tier 1 team help people in the Sales & Marketing functions in our regional field operations. We have a variety of responsibilities including business process management, business analysis & management reporting, and end user support. We work in a varied systems environment with platforms including SAP, SFDC, CPQ and Business Information and internal and custom-built solutions & reporting tools. As part of the Sales support team, you will provide end user support for our reports and tools, provide data from our systems, be part of a governance team to ensure quality in the data as well as having the opportunity to be involved in projects that focus on improving the business and customer experience. It is an ideal role to develop your practical work experience. At the same time, you will gain and apply knowledge about Agilents industry, infrastructure and products in your assignment. This is developing real world experience in a company that is a leader in the markets it serves. Duties and Responsibilities: Providing first level end user support for reports, tools and processes Use internal reporting systems to provide key data to the sales organization Contribute to maintain quality in the data through dedicated governance processes Be a project team member for some key activities related to sales processes such as user testing Qualifications May require some higher education or specialized training/certification, or equivalent combination of education and experience. Typically, 1-3 years of relevant experience for entry to this level. Strong verbal and written communication. Preferred knowledge of CRM/SFDC. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: No Shift: Day Duration: No End Date Job Function: Administration

Req ID: 328054 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Operations Lead to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Daily Tasks 1. Review of SOD checks for CBA and Site 24x7 dashboard 2. VLS report and EOD notification mails for all 3 zones. 3. Monitor CBA SFDC queue for tickets that are yet to be assigned. 4. Monitor emails for any followups/pending tasks for CBA BAU. 5. Monitor new incidents raised as part of events/alerts in SNOW. 6. Monitor NTT Infra / LCS changes scheduled for the day. 7. Review email comms / SFDC comments if required. 8. CBA Handover from 1st to 2nd and 2nd to 3rd - review tickets, comms, tasks, learning progress. 9. Take stock of issues with CS / Products and ask for updates wherever required. 10. Health check of calendar for scheduled meetings. 11. Review of PIR documents wherever required. CBA Vulnerabilities 1. Take stock of all vulnerabilities reported in Qualys 2. Split by category and period of open and split by AppOps and Infra related. 3. Rey Montero to set up bi-weekly review call of Vulnerabilities. Certificate Renewal Planning 1. Take stock of all active certificates across PROD and NON PROD and impacted systems both in CBA and Finastra Infra. 2. Populate the 2026 renewal planned week as per recommendation provided. 3. Consolidate with CBA if all impact analysis is completed. Access Control & PAM 1. Resource wise required access poplated based on daily BAU tasks performed. 2. Workshop with NTT Infra on access control layers that can be applied on the server, database and application. 3. Conduct an impact analysis of implemention - new user creation, password resets for admin users, etc. LoanIQ Gold Configuration 1. Review the process of updating the LoanIQ configuration in both PROD and NON-PROD. 2. Gather feedback from AppVal on process prepared. 3. Review with SDMs on the process and prepare for CBA demo. Utility Script for PROD DB Dumps 1. Development in progress by Saquib - 4 components identified 2. Individual component development. 3. Review utility with Jan and Rachelle. 4. Testing to be conducted - Test when PPD refresh request comes through & bank has approved Change Management 1. LCS changes review every Monday of all ADB and CBA changes. Checks to include: a. Change ticket review - Risk, Change type, Schedule, Attachments which includes Runbook Non PROD testing results and Bank approval. b. Runbook review of steps, schedule, testing, rollback, checklist and 4-eye checker. c. Bank approval in line with change schedule. 2. Take stock of changes to be reviewed in Tuesday CAB which includes ADB + CBA + TechOps. 3. Change owner to present during Tuesday LCS CAB. Any actions/changes to be noted. 4. MoM to be sent out for the approved changes. All changes to be approved 4 hours prior to scheduled deployment. 5. Review changes scheduled by NTT Infra if AppOps support is required and share the alligned weekend support. 6. Approve DB related changes during change deployment. If required perform 4-eye checker based on availablity. 7. Ensure on-call support during weekend change deployment. Monthly KPI Report for ADB and CBA 1. Extract valid P1 / P2 SFDC cases for ADB and CBA and derive MTTR time. 2. Change success rate of LCS + NTT Infra changes. 3. Remediation % of application vulnerabilities. 4. Backlog of all open incidents. 5. Stock of repeat incidents with same RCA. BAU Review Calls 1. NTT Infra + NTT AppOps internal process call every Monday to discuss issues/improvements. 2. Fornightly governance call every Tuesday with NTT Infra to review critical BAU items and progress update. 3. LoanIQ Squad Sprint planning every Wednesday. New format of sending BAU updates by Tuesday COB. 4. BAU to Green call with Steve every weekday. CBA dashboard reviewed of critical / ageing tickets. 5. NTT Service Improvement and Governance call to review SFDC housekeeping, Service Improvements plan.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Sales Cloud. Experience5-8 Years.

Job Purpose Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. Objectives of this role - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. Roles and Responsibilities - Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards. - Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc. - Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives. - Drive regular project meetings & ensure transformation initiatives are driven to completion. - Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure. - Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect - Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer - Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners. Required skills and qualifications - 5+ years of experience in an upper-management role, preferably in program management. - Exceptional skills in leadership, time management, facilitation, and organization. - Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities. - Experience in managing stakeholders (internal and external). - Outstanding knowledge of change management principles and performance evaluation processes. Good to have skills and Experience: - PMP Certified is added advantage. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc." Mandatory Skills: Delivery Management. Experience>10 YEARS.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Salesforce Platform Development. Experience8-10 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Industries Vlocity. Experience5-8 Years.

Job Purpose Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. Objectives of this role - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. Roles and Responsibilities - Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards. - Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc. - Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives. - Drive regular project meetings & ensure transformation initiatives are driven to completion. - Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure. - Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect - Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer - Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners. Required skills and qualifications - 5+ years of experience in an upper-management role, preferably in program management. - Exceptional skills in leadership, time management, facilitation, and organization. - Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities. - Experience in managing stakeholders (internal and external). - Outstanding knowledge of change management principles and performance evaluation processes. Good to have skills and Experience: - PMP Certified is added advantage. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc." Mandatory Skills: Delivery Management. Experience>10 YEARS.

Role & responsibilities - Develop and customize Salesforce applications using Apex, Visualforce, Lightning Components, and other Salesforce technologies. - Design and implement solutions leveraging Marketing Cloud and Experience Cloud functionalities. - Serve as the subject matter expert on Salesforce integrations, ensuring seamless data flow between Salesforce and other systems. - Collaborate with stakeholders to gather requirements, create technical designs, and implement solutions that align with business objectives. - Perform code reviews, troubleshoot and resolve issues related to configuration and customization of Salesforce platform. - Maintain high standards of software quality within the team by establishing good practices and habits. - Provide technical guidance and mentorship to junior developers and team members. Preferred candidate profile - Bachelors degree in Computer Science, Engineering, or a related field. - 7+ years of experience as a Salesforce Developer with a strong focus on Marketing Cloud and Experience Cloud. - In-depth knowledge of Salesforce platform capabilities, including but not limited to Apex, Visualforce, Lightning Web Components, SOQL, SOSL, etc. - Proven track record of implementing complex Salesforce solutions and integrations with external systems. - Hands-on experience with Marketing Cloud modules such as Journey Builder, Email Studio, Automation Studio, etc. - Expertise in Experience Cloud (formerly Community Cloud) setup, customization, and integration. - Strong understanding of Salesforce data model, architecture best practices, and security controls. - Excellent communication skills with the ability to articulate technical solutions to non-technical stakeholders. - Salesforce certifications such as Salesforce Certified Platform Developer I OR II, Marketing Cloud Consultant, and Experience Cloud Consultant are a plus. - Experience with Agile development methodologies. - Familiarity with CI/CD pipelines and Salesforce DX. - Ability to work effectively in a fast-paced environment and manage multiple priorities.

Job Responsibilities : - Collaborate with stakeholders to gather, document, and analyze business requirements and workflows. - Translate business needs into functional specifications, user stories, and Salesforce solutions. - Work with Salesforce teams to configure objects, automation, validations, and reporting tools. - Support testing activities including UAT and regression testing to ensure solution quality. - Act as a liaison between business users and technical teams, facilitating workshops and system demos. - Ensure data integrity, assist in integrations, and manage user access, security, and permissions. Job Requirements : - Bachelors/Masters degree in Computer Science, Engineering, or a related field. - At least 8+ years of experience as a Business Analyst, including 2+ years working on Salesforce projects. - Strong knowledge of Salesforce Sales Cloud, Service Cloud, or Marketing Cloud functionalities. - Hands-on experience with Salesforce automation (flows, workflows), reporting, dashboards, and data management. - Excellent analytical, problem-solving, and business process modeling skills. - Exceptional written and verbal English communication skills, with the ability to manage cross-functional collaboration. Nice to Have : - Salesforce certifications such as Certified Business Analyst, Administrator, or Sales Cloud Consultant. - Experience with Agile methodologies and tools like Jira. - Familiarity with API integrations and AppExchange solutions.

Job Responsibilities : Define and manage the Salesforce product roadmap, aligning with business goals and user needs. Collaborate with business leaders and technical teams to gather requirements and design scalable solutions. Partner with developers and architects to define workflows, data models, and automation. Lead the Agile product development lifecycle, maintaining the product backlog and driving UAT processes. Ensure high-quality releases that adhere to Salesforce best practices and compliance standards. Drive user adoption through training, documentation, and engagement metrics. Job Requirements : Bachelor's/Master's degree in Computer Science, Engineering, or a related field. At least 8+ years of experience in product management, including 2+ years on Salesforce initiatives. Deep knowledge of Salesforce platforms, including Sales Cloud, Service Cloud, and Marketing Cloud. Hands-on experience with Salesforce automation tools (Flows, Process Builder, Apex, etc.). Proficient in Agile methodologies and tools such as Jira or Trello. Excellent communication and stakeholder management skills, with a focus on cross-functional collaboration.

Job Responsibilities : Define and manage the Salesforce product roadmap, aligning with business goals and user needs. Collaborate with business leaders and technical teams to gather requirements and design scalable solutions. Partner with developers and architects to define workflows, data models, and automation. Lead the Agile product development lifecycle, maintaining the product backlog and driving UAT processes. Ensure high-quality releases that adhere to Salesforce best practices and compliance standards. Drive user adoption through training, documentation, and engagement metrics. Job Requirements : Bachelor's/Master's degree in Computer Science, Engineering, or a related field. At least 8+ years of experience in product management, including 2+ years on Salesforce initiatives. Deep knowledge of Salesforce platforms, including Sales Cloud, Service Cloud, and Marketing Cloud. Hands-on experience with Salesforce automation tools (Flows, Process Builder, Apex, etc.). Proficient in Agile methodologies and tools such as Jira or Trello. Excellent communication and stakeholder management skills, with a focus on cross-functional collaboration.

Job Overview : We are seeking an experienced Salesforce CRM Technical Architect with a strong background in designing and delivering scalable enterprise-level Salesforce solutions. The ideal candidate should have a minimum of 10 years of Salesforce experience and must be capable of handling end-to-end project architecture, identifying system gaps, and restructuring solutions to optimize performance and alignment with business goals. Key Responsibilities : - Lead the architecture, design, and development of end-to-end Salesforce CRM solutions. - Analyze and review existing implementations, identify technical gaps and performance bottlenecks, and propose improvements. - Work closely with business stakeholders and cross-functional teams to translate business requirements into technical architecture and solution design. - Oversee integration strategies with external systems and ensure data consistency and accuracy across platforms. - Guide development teams on coding standards, best practices, and maintain code quality. - Own and deliver project-level architectural decisions including platform scaling, governance, and security. - Provide leadership in troubleshooting and performance tuning of Salesforce systems. - Mentor and guide developers and junior architects on architecture patterns and practices. Key Skills & Qualifications : - 10+ years of overall experience in Salesforce ecosystem. - Deep expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Platform customization. - Strong experience with Apex, Visualforce, Lightning Components (LWC), and REST/SOAP APIs. - Proficient in Salesforce Data Modeling, Security, Integration, and Governance. - Ability to conduct code reviews, technical assessments, and enforce design patterns. - Experience in working with tools like VS Code, Git, Jira, Jenkins, etc. - Salesforce Architect certifications are highly desirable (e.g., Application Architect, System Architect, CTA is a plus). - Excellent problem-solving, communication, and leadership skills. Preferred Certifications : - Salesforce Certified Technical Architect (CTA) Preferred - Salesforce Application Architect / System Architect - Salesforce Platform Developer I & II - Salesforce Integration Architecture Designer.

Job Overview : We are seeking an experienced Salesforce CRM Technical Architect with a strong background in designing and delivering scalable enterprise-level Salesforce solutions. The ideal candidate should have a minimum of 10 years of Salesforce experience and must be capable of handling end-to-end project architecture, identifying system gaps, and restructuring solutions to optimize performance and alignment with business goals. Key Responsibilities : - Lead the architecture, design, and development of end-to-end Salesforce CRM solutions. - Analyze and review existing implementations, identify technical gaps and performance bottlenecks, and propose improvements. - Work closely with business stakeholders and cross-functional teams to translate business requirements into technical architecture and solution design. - Oversee integration strategies with external systems and ensure data consistency and accuracy across platforms. - Guide development teams on coding standards, best practices, and maintain code quality. - Own and deliver project-level architectural decisions including platform scaling, governance, and security. - Provide leadership in troubleshooting and performance tuning of Salesforce systems. - Mentor and guide developers and junior architects on architecture patterns and practices. Key Skills & Qualifications : - 10+ years of overall experience in Salesforce ecosystem. - Deep expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Platform customization. - Strong experience with Apex, Visualforce, Lightning Components (LWC), and REST/SOAP APIs. - Proficient in Salesforce Data Modeling, Security, Integration, and Governance. - Ability to conduct code reviews, technical assessments, and enforce design patterns. - Experience in working with tools like VS Code, Git, Jira, Jenkins, etc. - Salesforce Architect certifications are highly desirable (e.g., Application Architect, System Architect, CTA is a plus). - Excellent problem-solving, communication, and leadership skills. Preferred Certifications : - Salesforce Certified Technical Architect (CTA) Preferred - Salesforce Application Architect / System Architect - Salesforce Platform Developer I & II - Salesforce Integration Architecture Designer.

Job Overview : We are seeking an experienced Salesforce CRM Technical Architect with a strong background in designing and delivering scalable enterprise-level Salesforce solutions. The ideal candidate should have a minimum of 10 years of Salesforce experience and must be capable of handling end-to-end project architecture, identifying system gaps, and restructuring solutions to optimize performance and alignment with business goals. Key Responsibilities : - Lead the architecture, design, and development of end-to-end Salesforce CRM solutions. - Analyze and review existing implementations, identify technical gaps and performance bottlenecks, and propose improvements. - Work closely with business stakeholders and cross-functional teams to translate business requirements into technical architecture and solution design. - Oversee integration strategies with external systems and ensure data consistency and accuracy across platforms. - Guide development teams on coding standards, best practices, and maintain code quality. - Own and deliver project-level architectural decisions including platform scaling, governance, and security. - Provide leadership in troubleshooting and performance tuning of Salesforce systems. - Mentor and guide developers and junior architects on architecture patterns and practices. Key Skills & Qualifications : - 10+ years of overall experience in Salesforce ecosystem. - Deep expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Platform customization. - Strong experience with Apex, Visualforce, Lightning Components (LWC), and REST/SOAP APIs. - Proficient in Salesforce Data Modeling, Security, Integration, and Governance. - Ability to conduct code reviews, technical assessments, and enforce design patterns. - Experience in working with tools like VS Code, Git, Jira, Jenkins, etc. - Salesforce Architect certifications are highly desirable (e.g., Application Architect, System Architect, CTA is a plus). - Excellent problem-solving, communication, and leadership skills. Preferred Certifications : - Salesforce Certified Technical Architect (CTA) Preferred - Salesforce Application Architect / System Architect - Salesforce Platform Developer I & II - Salesforce Integration Architecture Designer.

Position: Salesforce Data Cloud Developer Relevant Experience: 5 Years+ Salary: Nego Location: Hyderabad/ Noida / Bangalore / Remote A certified Salesforce Data Cloud & Marketing Cloud Developer with 5+ years of hands-on experience. This role is essential for implementing and optimizing data-driven campaign execution. The developer will use Salesforce Data Cloud to unify customer data which will be used to orchestrate customer journeys within Salesforce Marketing Cloud. Roles & Responsibilities: Design and develop Salesforce Data Cloud solutions: Implement and manage data ingestion, transformation, and activation processes within Salesforce Data Cloud (formerly Salesforce CDP). Build and manage data pipelines: Ensure integration between Data Cloud and other Salesforce clouds (especially Marketing Cloud) and external systems using data integration techniques. Develop data models and identity resolution: Design and implement data models, identity resolution strategies, and harmonization techniques to create a unified customer profile in Data Cloud. Troubleshoot and resolve issues: Identify and resolve technical issues related to Data Cloud and Marketing Cloud configurations, automation, and data synchronization. Ensure data governance and security: Adhere to data governance policies, best practices, and industry regulations (e.g., HIPAA if in pharma). Stay current with technologies: Keep up-to-date with the latest Salesforce releases, Data Cloud and Marketing Cloud enhancements, and industry trends. Qualifications: 5+ Years of Hands-on Salesforce Development Experience: Proven experience in Salesforce development, including Salesforce Data Cloud (CDP). Salesforce Marketing Cloud Expertise (Optional): Experience with Salesforce Marketing Cloud, including Journey Builder, Email Studio, and Automation Studio. Relevant Salesforce Certification: Hold at least one Salesforce certification relevant to development or administration, such as Salesforce Platform Developer or Salesforce Marketing Cloud Developer. Data Integration Experience: Experience with ETL tools, data transformation, and cloud-based data platforms like Azure. Technical Skills: Proficiency in APEX, SOQL, SQL, and data query languages. Familiarity with HTML, CSS, and JavaScript is a plus. Experience in a Large Organization: Experience working within the complexities of a large-scale organization. Problem-Solving Skills: Excellent problem-solving and troubleshooting skills. Good to have: Pharma Industry Experience: Prior experience in the pharmaceutical or healthcare industry, including familiarity with relevant regulations (e.g., HIPAA, GxP). Salesforce Data Cloud Consultant Certification: Salesforce Data Cloud Consultant certification or equivalent. Additional Salesforce Certifications: Other relevant Salesforce certifications (e.g., Marketing Cloud Consultant, Sales Cloud Consultant). Agile/Scrum Experience: Experience working in an Agile or Scrum environment.

The APAC order to invoice team is looking for an Associate to join us. In this role you will work as part of the APAC Accounting team processing customer orders in a timely manner, to meet customer needs. The role includes the mentioned scope like, receive, review and book customer orders, manage orders and inquiries queues and ability to work independently. The candidate should be able to collaborate closely with sales, accounting and other stakeholders in the running of the daily operations and ensuring compliance with policies and controls. The candidate needs to process complex internal and external customer inquiries, actively participate in UAT testing for system implementations and continuously look for ways to improve processes. What will you do: Receive, review and process orders Ensure the orders are compliant with policies and controls Collaborate with sales and other teams in the running of daily operations Available to work on Month end and Quarter end Meet individual objectives and contribute to the achievement of teams overall objectives Continuously look for ways to improve processes & Complete other ad hoc duties as needed by management What will you bring: Experience in Order Management or similar role preferred Excellent written and verbal communication skills in English and Japanese Knowledge of either Oracle or SAP ERP and Salesforce.com (SFDC) systems is a plus Proactive, adaptable, and flexible & Ability to create solid working relationships with colleagues and customers Ability to make administrative or procedural decisions, as well as identify, analyze, and solve problems , Solid organizational skills , High attention to details , Meet deadlines About Red Hat Red Hat is the worlds leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hats culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.

• Detail and accuracy in all manual processes and reporting • Project Management skills, for timely completion of tasks. • Organizational skills to manage the artifacts that feed into the workflow. • Customer service skills, to schedule and follow-up data owner’s participation. • General technical understanding of the interrelationships and security requirements of the various components under review. Total experience: 6-8 Years. Ability to work evening/night shifts. Investment fundamental knowledge preferred (Stocks, Bonds, Mutual Funds, Equity). Shows flexibility to adapt to the changing needs of the business. Occasional extended work hours/weekends to meet deadlines. Participation in training sessions, presentations and meetings. Good communication Skills. Location: This position can be based in any of the following locations: Chennai, Gurgaon For internal use only: R000107084